Motorgurus Reviews 1,011

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and approachable, making the car buying process easy and enjoyable. Many highlight the excellent customer service, noting that employees are knowledgeable, patient, and ensure a smooth, stress-free experience from start to finish. People also appreciate the clear communication and the efficiency of the overall user experience. However, some customers were dissatisfied with the product, reporting issues such as mechanical faults or concerns about the condition and description of the vehicles. A few other people also raised concerns about sales practices, or experienced delays and poor communication regarding car issues after purchase.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness and friendliness of... See more

Product

Customers had ambiguous experiences with the product. While many reviewers praised the smooth purchase... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently report a smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from Dan at Motor Gurus…it was easy, efficient and professional. Nothing was too much problem, few marks on the vehicle which he swiftly organised to get a further deep clean and wax whil... See more

Company replied

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Russ made our experience easy from start to finish he was approachable and answered all our questions and made it an easy process from start to finish. We have had a great experience so far and we can... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Great service, thanks Dan and team

March 7, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Simon the car man

Hi guys the name is Shellam with a M recently bought a Citreon c4 Picasso in electric blue from motor guru… Simon was the man he had a great telephone manner very calm and patient with me I ordered the car on Monday it was delivered to my door Thursday in perfect condition as Simon said it would be….I’ve had nothing but professionalism and care from Simon from start to finish I hope he’s paid very handsomely 🫶🏻 I will be calling Simon everytime I need a car and using motor gurus again. I might even phone Simon just to check in with him from time to time ❤️

Thanks Simon and thanks motor guru

Shellam with a M

March 6, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your lovely review, and also for your kind words for Simon. We hope you enjoy your new car and look forward to seeing you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

Peter was extremely helpful and patient…

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point and would highly recommend Peter and Motor Gurus for your next car venture.

March 6, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

thank you for taking the time to leave us a 5 star review, its great to read that Peter offered you a great customer experience and you were happy with the way he dealt with the sale.
Kind regards
Motorgurus

Rated 5 out of 5 stars

My experience with MotorGuru

Joel and Russ were extremely friendly and professional in the sale of the vehicle to me. I can’t recommend MotorGuru enough for their helpfulness in making the purchase of my new vehicle such a special one.

March 6, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us 5 stars, and we hope you enjoy your new car and we look forward to seeing you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

I called up Motorgurus whilst looking…

I called up Motorgurus whilst looking for a new car and spoken to Peter who went above and beyond to help me find the perfect car. Would definitely recommend this company!

March 5, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your review, also for your kind words for Peter and your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

Very happy with my experience

Very happy with my experience. Very helpful and easy process thank you to Pete im a very happy customer

March 4, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review, we hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

BMW Purchase

Russel helped me out. Really good service

February 28, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review.
Regards
Motorgurus

Rated 5 out of 5 stars

Quality service

Quality service, knowledgeable and helpful

February 27, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Excellent service ice by aimo

Simon is a excellent salesman, fantastic service if ever your need a car this company is the one I would highly recommend

February 21, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review, I will pass on your kind comments to both Ama and Simon.
Regards
Motorgurus.

Rated 5 out of 5 stars

Russ did the deal for me absolutely…

Russ did the deal for me absolutely spot on work from the beginning made me so comfortable thank you JSP

February 17, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, and its great to hear that Russ gave you a great customer service.
Regards
Motorgurus.

Rated 5 out of 5 stars

Easy and professional

Russ the employee made it easy for me, all straightforward and professional

February 17, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review.
Regards
Motorgurus.

Rated 1 out of 5 stars

Terrible car and con merchant sales…

Terrible car and con merchant sales person .
They buy damaged cars and mileage fraud on most cars avoid!

September 30, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

WOW !! These are very serious accusations !! However absolutely not based on any truth. If you read our reviews on all platforms 95% of our customers are happy with both their car and the service they have received. It is also noticeable that you have sent in this review anonymously which confirms there is no basis for your accusations.
Regards
Motorgurus.

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