Motorgurus Reviews 1,011

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and approachable, making the car buying process easy and enjoyable. Many highlight the excellent customer service, noting that employees are knowledgeable, patient, and ensure a smooth, stress-free experience from start to finish. People also appreciate the clear communication and the efficiency of the overall user experience. However, some customers were dissatisfied with the product, reporting issues such as mechanical faults or concerns about the condition and description of the vehicles. A few other people also raised concerns about sales practices, or experienced delays and poor communication regarding car issues after purchase.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness and friendliness of... See more

Product

Customers had ambiguous experiences with the product. While many reviewers praised the smooth purchase... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently report a smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from Dan at Motor Gurus…it was easy, efficient and professional. Nothing was too much problem, few marks on the vehicle which he swiftly organised to get a further deep clean and wax whil... See more

Company replied

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Russ made our experience easy from start to finish he was approachable and answered all our questions and made it an easy process from start to finish. We have had a great experience so far and we can... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 84% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

russ was fabulous and so helpful…

russ was fabulous and so helpful couldn't have asked for a better experience explained everything fully and wasn't pushy, friendly service would definitely reccomended

February 13, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your lovely 5 star review, and we also appreciate your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

Brilliant customer service

Perfect customer service easy to deal with from start to finish going above and beyond from first contact through to being picked up from the station and handover of the car. Had brilliant service all the way through from Joel who made it such an easy transaction.

February 11, 2026
Unprompted review
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Reply from Motorgurus

Thank you for writing us a great review, lovely to read that Joel gave you a great customer service.
Regards
Motorgurus.

Rated 5 out of 5 stars

Thank you ,Joel

Thank you ,Joel. Very kind gentlemen helped me to buy the 4 series,was everything amazing 🏅🏅

February 11, 2026
Unprompted review
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Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Excellent service from Russ and Sammy

Excellent service from Russ and Sammy, great communication and a pleasure doing business. We will use again

February 7, 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, we look forward to seeing you again in the future.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Bought a Range Rover velar off motor…

Bought a Range Rover velar off motor gurus.brilliant service,Peter was very helpful and informative.would definitely recommend this company

February 7, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your lovely review, and for your kind words for Peter, also we appreciate your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

Simon was spot on from start to finish

Simon was spot on from start to finish. Very informative made the purchase go smoothly. Would Definitely recommend

February 6, 2026
Unprompted review
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Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review, and its great to hear that Simon gave you a great experience.
Regards
Motorgurus.

Rated 5 out of 5 stars

Very happy with the service from dan.

Very happy with the service from dan.
Felt welcome and everything was straight forward.
Ready to enjoy the car.

February 6, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review and we hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

After looking at a few cars from other…

After looking at a few cars from other garages, I didn’t feel they were being honest, until I came across Motor gurus …. I spoke on the phone to a guy called Peter, who told me everything I wanted to know, bout the car, so I decided to drive up to Sheffield…….met up with Peter, who took me to see the car, which was everything he had told me over the phone……I was happy with the car, also his honesty……the rest of the staff there, were also polite….if your looking for a motor vehicle, try Motor Gurus
You will not be disappointed…. I will definitely use this company again, a pass on to friends…… thanks again Peter …..Top man

January 30, 2026
Unprompted review
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Reply from Motorgurus

Thank you so much for your lovely review, and also for your kind praise of Peter, it sounds like Peter gave you a great customer journey, and we look forward to seeing you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

Excellent staff very easy going no…

Excellent staff very easy going no pushy salesmen. Nothing was too much trouble would definitely buy from here again highly recommend

February 5, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your fab review, and thank you for your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

Joel was super helpful and efficient in…

Joel was super helpful and efficient in sorting our car out after we were messed about by another provider. 3/4 days and we were test driving and the finance was all sorted for us. 10/10 would recommend.

February 5, 2026
Unprompted review
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Reply from Motorgurus

Thank you for both your 5 star review and your 10/10. Its lovely to hear that Joel sorted everything out for you and you enjoyed your buying experience.
Regards
Motorgurus.

Rated 1 out of 5 stars

Don't get back to you if they think you cant buy unfortunately for them there loss

Applied for finance for a vehicle with them and they were supposed to get back to me. They Sold the car never got back to me . I since irganised finace my self and would have gave them my custom if they bothered to get back to me. After giving the chance of 2 weeks plus I will be purchasing somewhere else . great way to treat potential customers I won't be buying a vehicle here .

The response you have left is about the car not having a deposit put down on but that wasn't my issue as you know . You were contacting finance companies and getting back to me . I have no problem in you selling the car if I haven't put a deposit but you never contacted me back at all I thought as a business you would contact me and say unfortunately the car has now sold but we can have a look at other options and try sell me another car but if your not interested in my business that's up to you

January 21, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your review, however if you do not leave a holding deposit on a car then the car is still showing as available for someone else to purchase.
I hope you enjoy the car you bought.
Regards
Motorgurus.

Rated 5 out of 5 stars

10/10 great buying experience

Bought a car from Motorgurus recently and the experience was great, put the deposit down and then 2 days later the car was ready with a fresh MOT, service and detail. Pete was a great help and made the experience great.

February 4, 2026
Unprompted review
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Reply from Motorgurus

Thank you for taking the time to leave us such a lovely review, we hope you enjoy your new car and we look forward to seeing you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

Joel was extremely kind and went…

Joel was extremely kind and went through the procedure of buying the car very attentively and would answer any questions that I had. The whole process was quick and much easier than I anticipated

February 4, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review, and also for your kind words for Joel.
Regards
Motorgurus.

Rated 5 out of 5 stars

Outstanding salesman and very…

Outstanding salesman and very professional gave us time without being pushed into anything excellent service from joel

February 4, 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Joel gave 5* service from start to…

Joel gave 5* service from start to finish. Smooth running car purchase. Much appreciated thank you very much 😊

January 31, 2026
Unprompted review
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Reply from Motorgurus

Thank you for your great review !! Great to see that Joel gave you a great customer service, we hope you enjoy your new car.
Regards
Motorgurus.

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