Motorgurus Reviews 1,011

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and approachable, making the car buying process easy and enjoyable. Many highlight the excellent customer service, noting that employees are knowledgeable, patient, and ensure a smooth, stress-free experience from start to finish. People also appreciate the clear communication and the efficiency of the overall user experience. However, some customers were dissatisfied with the product, reporting issues such as mechanical faults or concerns about the condition and description of the vehicles. A few other people also raised concerns about sales practices, or experienced delays and poor communication regarding car issues after purchase.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness and friendliness of... See more

Product

Customers had ambiguous experiences with the product. While many reviewers praised the smooth purchase... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently report a smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from Dan at Motor Gurus…it was easy, efficient and professional. Nothing was too much problem, few marks on the vehicle which he swiftly organised to get a further deep clean and wax whil... See more

Company replied

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Russ made our experience easy from start to finish he was approachable and answered all our questions and made it an easy process from start to finish. We have had a great experience so far and we can... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and smooth

Been a really easy and smooth experience. Can’t recommend them enough.

December 18, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review.
Regards
Motorgurus.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I recently bought a car from Motor Gurus and had a great experience from start to finish. Joel, the salesman who helped me, was professional, friendly, and very knowledgeable. He took the time to answer all my questions, explained everything clearly, and made the whole process smooth and stress-free. I never felt pressured, and he genuinely wanted to make sure I was happy with my purchase.

I’m really pleased with my new car and the service I received. I would definitely recommend Motor Gurus, and especially Joel, to anyone looking for a trustworthy and straightforward car-buying experience.

December 17, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us such a great review, I will pass on your lovely comments to Joel, and we hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

My experience with Mr Dan from…

My experience with Mr Dan from Motorgurus was awesome. His professionalism and willingness to help is fantastic. Top guy!!

December 16, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your kind words for Dan and for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

fantastic purchase of vehicle

Made a fantastic purchase with Dan this afternoon. Well looked car dealer. Was treated with patiente and answered all the questions asked.

December 14, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review, and also for your kind words for Dan.
Regards
Motorgurus.

Rated 5 out of 5 stars

Very helpful great customer service

Came in and pete was extremely helpful and worked with my budget. Walked in on a Thursday and out with the car on the Saturday 10/10 service.

December 13, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review, and also a 10/10 !!
Regards
Motorgurus.

Rated 5 out of 5 stars

Motorgurus 5 star experience 😁

Dan has been great from start to finish of my new 370z! Been a pleasure to do business with Motorgurus!

Thank you!

December 13, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us 5 stars and we hope you enjoy your 370z.
Regards
Motorgurus.

Rated 5 out of 5 stars

Peter 5⭐️

Peter has been incredibly helpful, couldn’t have asked for a better salesman!

December 12, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your great review, its lovely to hear that Peter offered you a great customer service.
Regards
Motorgurus.

Rated 5 out of 5 stars

Russ made our experience easy from…

Russ made our experience easy from start to finish he was approachable and answered all our questions and made it an easy process from start to finish. We have had a great experience so far and we can’t wait to drive away with our new car. Thank you to Joel for also being approachable and willing to answer any questions we had.

December 10, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review, and its lovely to hear that both Russ & Joel gave you a great customer service.
Regards
Motorgurus.

Rated 5 out of 5 stars

Dan at Motorgurus

Dan has been fantastic throughout the process. Always kept me informed as agreed.
I would definitely buy again from motorgurus

December 6, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us 5 stars and for you warm words for Dan, we look forward to welcoming you back when you are ready for another car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Very straightforward and clear

Very straightforward and clear, all paperwork done for me - thank you for that, car was ready, easy part exch and easy purchase, thank you Joel and your team 😊😊

December 6, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for you great review, and I will pass on your thanks to Joel and the team.
Regards
Motorgurus

Rated 5 out of 5 stars

First car purchase was great!

First car purchase was great, Mo really gave me a hand and made the experience smooth. Really happy and I’m sure I’ll be back for my next one!

December 5, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, and its great to hear that Mo helped you through the process.
Regards
Motorgurus.

Rated 5 out of 5 stars

I had Joel showing me the car and he…

I had Joel showing me the car and he did a fantastic job he explained everything about the car I had chosen and answered all the questions I asked, I would really recommend coming here to buy your first car or any car they are brilliant and definitely asking Joel to assist you

November 29, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a great 5 star review, and its nice to read that Joel offered you a great customer service. We hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

The experience was great

The experience was great. Peter was a brilliant help and was always available to answer any of my questions. From start to finish I can only say good things about Motorgurus.

November 29, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank your for leaving us 5 stars, and also thank you for your kind words for Peter.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Very good service

Very good service, car was prepared for us in time and to the great standard. Special thanks to Dan as he was very helpful through all process of purchase.

November 29, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for buying from Motorgurus and I will pass on your thank you to Dan.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

5 Stars for Dan & the team!

Dan has been great at speeding us through the process and eliminating all concerns and questions. Even started the process of a second car for my partner!!..

Thanks again, & definitely recommend!

November 26, 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review, hope you also enjoy your second car.
Kind regards
Motorgurus.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look