Motorhomehire Reviews 

brilliant website easy to use and find what your looking for :) would defanitly recommend motorhome hire to anyone looking for amazing deals and friendly service :)

WARNING
DO NOT HIRE FROM THIS COMPANY!
The actual motorhomes are fine but the customer
service and methods of extracting money are disgusting, upsetting bordering on theft !
I responded to an offer for 4 nights for £99.
So far it’s cost me £1072!!!

3 hours ago
Oh look another bad review!
Oh look another bad review!! How are these still in business with disgusting customer care such as theirs?!!!!
The campervan was fine! Getting your deposit back doesn’t exist!! DO NOT BOOK
WITH THEM , YOU WILL REGRET IT! ANY EXCUSE TO DELAY GETTING YOUR DEPOSIT BACK OR NOT REFUNDING YOU AT ALL!!!
£100 charge for being 11 minutes late ( reason for late arrival , changing out 8 month olds nappy! ) 11 minutes people??? I am livid ! Surely £25 every 15 minutes is more appropriate???
I have worked in customer service for most of my life and would never dream of
Treating customers this way!
Cb23 2TT is the address but they masquerade as two different companies Motorhomehire and bookingcentre.com YOU WONT SEE YOUR MONEY BACK AND I AM BRINGING HEAT TO THESE CONMEN COMPANIES!!! I am going to watchdog so expect the tv cameras

Scam company do not use! Google rip-off Britain motorhome scam. 2 months after returning our motorhome in exactly the condition that we got it in, we’re still waiting for our £1250 deposit back. No customer service, fobbed-off online and via email. No telephone communication. Why this company is still allowed to operate it beyond me. Next stop small claims court, nightmare.

This whole business strategy of hooking someone with a tempting price and then adding every tiny extra you can, even the hookup lead was extra, is out dated and frankly insulting. I didn’t go forward with the rental because of this.

Please don’t use this company...they are all about getting the money of you as soon as possible and then will deliberately slow the process down I’m going to get the money back to you I deposits etc. I think that is why they have a separate phone line for bookings and then when if you want to get any returns or deal with them you can only have a live web chat because they know their level of customer service is so poor . I will certainly never use this company again and I should’ve checked on trust pilot before I use them because reading a lot of negative reviews I’m not surprised that everyone has had the same experience that I have had . PLEASE DONT USE

DO NOT USE THIS COMPANY!!!!!
They withhold deposit monies and lie that they have paid them. There are countless hidden charges with which they extort money from you and their vehicles are average at best. Should not be allowed to trade, stay well clear.

Unbelievably bad customer service and complete scam in the way that they hold your deposit for months after. As soon as you have confirmed hire you are bombarded with texts regarding additional payments required and by the time you get them it’s too late to cancel. All charges are incremental and so it is easy to say yes to start with and then realise how it is racking up. It is not reasonably priced albeit the quality of the vans is good. Luckily I paid extra for insurance (which was extortionate) because at least then I only had to chase a return of £250 which I have battled months for. Not that there was a dispute over it, just their lack or urgency to pay it. You can only go through by live chat, every time you are told someone will contact you in 5-7 days and no one does which is why months go by without any movement. This is a scam to be able to keep hold of your money. I have finally received mine back and recommend that anyone else speak to their bank/credit card as they can raise an issue against your original transaction and help to refund you the money. This should have been a wonderful staycation instead you get ripped off in your own country and speNd months sorting it out.

This business is a scam! You will be disappointed, frustrated and out of pocket!
I am still waiting for £1250 deposit to be repaid from September. This business is not contactable by phone, they operate behind a live chat with staff who just tell you lies and take no responsibility.

I am looking forward to a legal battle to try and ensure that others are not caught in by this scam!

DO NOT USE THIS BUSINESS!

This is the worst company we have ever used.

They lure you in with a cheap price and then bombard you with emails and charge you more and more prior to your booking.

When you’re considering using this company you can never get them off the phone. As soon as you’ve paid a deposit, you can never speak to anybody it’s just web chats and emails.

We had a fridge and toilet that never worked all week and when we text the help text number from the sticker in the window - nobody responded.

We went through the dartford tunnel and tried to pay the charge but were told we couldn’t because it’s on an account. It is - theirs - they deduct it from your deposit but add on an extra £10 admin fee for absolutely no reason whatsoever.

They have said that we went over the 70 mile speed limit but have not proved this and we’ve not had a ticket and yet they’ve deducted £75 from our deposit.

They’ve deducted so much from our deposit they now only owe us £2.49!!

This company is a complete rip off and you should NEVER EVER EVER use them.

They are scumbags and their only motivation is to rip people off which they do.

Scammers featured on rip off Britain. Google “rip off Britain camper van” to view.

LOOK AT UNBEATABLE HIRE! SAME CON ARTISTS..!

I have only given this company 1 star because I had to. I have been constantly battling to get my £1220 deposit retuned, they will be making a nice amount of interest by the sound of other people’s experience in none refunded deposits, emails un answered phone stating due to high number of calls use the web chat, basically avoiding communication. I have looked at a number of posts online, and it would seem I am not the only one. Beware it has been a nightmare for the past 3 months. Constantly trying to get an answer but being completely ignored eventually got a call back from a man who refunded me immediately 2 working days, by his tone he was used to this. This was after the 3 months!
I WOULD PERSONALLY AVOID AT ALL COSTS AND RECOMMEND EVERYONE ELSE DO THE SAME.. Have a look on line and do a bit of research, there are various company names all end up back here.. One of the worse experiences of our lives.. We had planned to use them again due to the quality of the motorhome but when they played this trick. Never again!!
YOU HAVE BEEN WARNED!

AVOID AT ALL COSTS.

They lure you in with their cheap special deals but you get a motorhome and nothing else. Every single thing is an extra cost. For example a ktichen pack so you can cook, bedding (£69!), the electric hookup cable £9, even the chocks to drive it onto to make it level they charge for! They even charge you for someone to show you round it and how everything works for £35! If you don't, you have to work it out for yourself.

That's just the start of your problems though. Read all the Google reviews, they're all the same, you will struggle to get your deposit back

They give you a 'Post hire statement' which is a summary of your charges after you've dropped the van off. They've tried to charge me for a TV license (which incidentally is one of the 'extra's you can opt for) for the TV which didn't work, they tried to charge me £37 for not returning it with enough fuel even though there was more in it than when we took it.

They suggested it had 75 litres in it when I took it and I returned it with 35. It was quarter full when I took it and just over quarter full when I returned it. They have basically lied and I'd love to know how they work out exactly how many litres of fuel is currently in the tank. I only did 36 miles in it, so even if I didn't put any fuel in it, I wouldn't have come close to using the amount they suggested I had 'freeloaded'!

If you don't pre-book your parking, they charge you £10 per day rather than £6. And finally they're trying to charge me £100 for a late return fee. Apparently according to their tracker, it was returned at 11:15 (15 minutes late!!!!!!!) which I'm disputing but the only reason I was slightly late was the lane where their yard is was blocked and I was stuck stationary for 20 minutes because a farmer was loading cows into a trailer!

The lady at the depot where I picked it up was lovely, I apologised for being slightly late (although I didn't think it was late enough to warrant mentioning) and she said "it's no problem" and when she looked round the vehicle to make sure it had been left in a suitable condition, she said "I wish more people were like you". So bearing in mind you can't collect your vehicle until 3pm on the day of hire but have to drop it off by 11am on the return date and you have to clean it to a condition you would want to take it in, I struggle to understand why it would matter that I'm 15 minutes late.

I cannot stress enough how much you should avoid this company. They are shafters and I'm pursuing legal action and going to the press about them.

Awful absolutely awful!!!

First time ever we hired a motor home as we are going to buy one. Myself wife and two kids 3 & 8.
How it all begun - I kept getting these text saying £49 special deals etc etc - I never believe in things like this so called them up and said what’s the deal - due to weekend charge XS insurance charge etc etc paid £640 with £250 deposit to come back to me.

Lovely motor home however no handover instructions - no “this is how you use “ - shower/ clean cassette toilet/ fridge works/ electric hook up/ central heating/ digital display pack.

Absolute joke spent most of our precious family time on google!!!!! Before leaving yard I took pictures of inside and out of motor home “just in case” long story short they are trying to charge me for toilet cassette no empties fridge not emptied water not emptied etc - motor hone was emptied of all cassettes clean really clean and they rip you off by lying.

Emails sent to after hire chasing my deposit but after 8 weeks nothing. We’re currently taking to small claims court.

DO NOT EVER USE THIS RIP OFF SCUMBAG COMPANY

DO NOT EVER CONSIDER USING THIS COMPANY
Copy of my cancellation request to these guys - horrific and like pushing a pea up a mountain. The whole system is rigged against you and NO person to person interaction available -

 CANCELLATION REQUEST OF BOOKING xxxx

Formal request for refund for cancellation of my existing booking. Having spoken to a member of your staff on the chat line earlier today I no longer wish to use your services in view of your policy regarding the need to pay  the following.....

"You are required to pay the £250 non-insurable damages deposit and £1,000 insurance excess deposit now"

I detail the documented chat line conversation at the end of this e-mail. Your employee misadvised me regarding my cancellation rights stating that I was not entitled to any refund. This is totally wrong - I refer you to your own Terms and Conditions below:

You will receive a full refund if you cancel within 24 hours of making your booking. If you cancel after the first 24 hours, you will be charged a cancellation fee. With the exception of any refundable security deposit payments, the cancellation fee will be 3 nights of the overall rental rate including any additional extras.  If the booking is less than 3 nights, or within 6 weeks of the hire collection date, the cancellation fee will be the full rental amount including extras. Cancellations must be made in writing to credit at hirebookingcentre.com. All refunds are processed 28 working days after any refund is confirmed by the credit department.

I therefore calculate that having paid you a total sum of £213 for a 7 night hire then allowing for the sum of 3 nights of the overall rental rate including additional extras ( 3/7 x £213 = £91.28 ) I calculate I am entitled to a refund of £121.72 in accord with your own Terms and Conditions.

I have not and will not cancel the booking on your onerous booking form system as if I click on the link you commit me to a no refund position totally in conflict with your own T and C's. I have requested a call back and will get documented evidence of the conversation for my records. I appreciate your terms are 28 working days and I will keep a careful eye on this timescale. I have read numerous horrific stories of your dealings with other customers on Trustpilot and have no desire to get enmeshed with any further dealings with your company.

I feel the cost incurred of £91.28 is preferable to running the gauntlet and suffering the same fate as your dissatisfied customers on Trustpilot. God help them and I cannot understand for the life of me why you act as a company the way you do. 

Signed XXXXXX

N.B. I will take legal action if you fail to refund me my entitled sum albeit a paltry amount compared to that owed to many many of your clients detailed on trustpilot

CHAT LINE DISCUSSION
Name:xxxx

 
Booking reference:xxxx
 
     
 
 
 
 
 
You were transferred to Mark
Tue, 11/12/19 10:49:05 am Europe/London  
 
 
 
 
  Mark 10:49:05 am  
 
 
Hello. How may I help you?
 
 
 
 
 
  xxx 10:51:01 am  
 
 
Query re 250 and £1000 deposit- is my credit card charged or is it held to account
 
 
 
 
 
  Mark 10:53:01 am  
 
 
The amount is paid and then refunded back to you after the return of the hire
 
 

  xxxx 10:54:16 am  
 
 
Why is the £1000 payable if no claim is made
 
 
 
  Mark 10:54:54 am  
 
 
As we need the payment in place before you take the vehicle.
 
 
 
 
 
  xxxx 10:55:34 am  
 
 
Not happy with this - if I cancel completely how much is refunded?
Did you receive my message 10.55 - not happy with this - if I cancel completely how much is refunded?
 
 
 
 
 
  Mark 10:58:57 am  
 
 
If you cancelled you would lose the £213.00 paid.
 
 
 
 
 
  xxxx 11:01:30 am  
 
 
No option not sure you are legally allowed to do this will check with tradings standards please forward transcript of this conversation to my email account.
 
 
 
 
 
  Mark 11:02:15 am  
 
 
Top left of the screen, there should be 3 dots, please click this and send transcript
 
 
 
 
 
 xxxx 11:04:36 am  
 
 
Will pay but definitely not happy.
 
 
 
 
 
  Mark 11:04:49 am  
 
 
ok i do apologise

IF YOU TRY TO CANCEL BOOKING ON THEIR SYSTEM. I BELIEVE THAT IF YOU CLICK ON THE LINK THEY WILL SAY YOU AGREED TO A NIL REFUND -
Please read carefully. We are very sorry that you wish to cancel your motorhome booking.

Before cancelling, we’d appreciate the opportunity to discuss your booking with you, including whether we can provide you with alternatives to cancelling!

Motorhome hire is considered a service in the same way as booking a flight, theatre tickets or car hire and is exempt from The Consumer Contracts Distance Selling Regulations.

This means that after the initial 24 hour refund period, all payments are deemed non-refundable, with the exception of any refundable security deposit payments and bookings for Glastonbury 2020.

What to do now
To speak to us regarding your cancellation, select a convenient date & time from the calendar below, providing a phone number to call you back.

Or

To confirm your cancelation booking now, please CLICK HERE to cancel your booking (No refund).

Absolutely disgusted with this company. When we made the booking they were all happy and helpful and as soon as they had our money it went from bad to worse. Between booking and our holiday, I got an email every other day wanting more and more money. We paid £250 deposit which they said we would have back in 28 days... 8 WEEKS later we are still waiting. Oh and they’ve took a £20 admin charge!! Never mentioned this at all! Contacted them a million times and no further forward. It’s now turned into a full time job to get the money back. Can’t believe they’re still in business.

Shocking.
DO NOT GIVE THESE PEOPLE A PENNY!!

You'll be inundated with hidden charges. You'll have to chase your deposit. (Im still waiting for my deposit to be returned nine weeks after handing the keys back). They don't answer the phones, they work from scripts in the chat rooms. The whole experience has been ruined by this company and their ineptitude.

YOU HAVE BEEN WARNED....

DO NOT USE THIS COMPANY OR THEIR ASSOCIATED COMPANIES !!!! absolutely awful organisation, the booking is totally misleading once they have your deposit you have to pay extras for everything that really should be included and once you've paid your deposit all communication is by chatroom, upon return of vehicle i was told would have to wait 28 days for my deposit, completely unjustified only to find out after the 28 days were up that it's 28 working days ! after this had passed still no deposit, after much arguing in a chat room i was told that their bank would need to approve the refund and this would take a further 10 working days, worst customer relations i have probably had and utterly regret ever using them, please please take your money and business elsewhere, try and use a local company where you can deal with people face to face, it very much appears that this companies business model revolves around keeping peoples deposits as an income stream. AVOID at all costs please. I will be taking this up with trading standards and/or watchdog.

Hired 2 motor homes in September still waiting for our deposit back of £2500, unable to talk to anybody on the phone, you have to use chat on line.

Terrible company avoid them

I am now considering going through the small claims court
Process. Also reading other posts contacting Barclay card.

They Are a Rip off with all of there add on’s,
It’s very upsetting how a company can operate like this.

I just wish I had read these reviews before hiring. I am exactly the same. Security deposit handed over in August and still no refund.

The original deposit was £250 then at the end of the hire agreement process you are required to add another £1000 .

Almost 3 months interest on £1250

I’m stuck in the same process now. I have had to involve a solicitor, financial ombudsman and the next step is going public with it.

My credit card company have offered to open a dispute case with the deposit

Online chat - Name:
Andrew fish
Booking reference:
75866
Lynda 09:42
Hello. How may I help you?
Andrew fish 09:42
Hi Lynda
I was expecting a security deposit refunded by today and still nothing. Could you ask a manager to call me please

FAO Andrew Fish Hello! Refund Deposit Notification Your security deposit has now been refunded and a payment of £1,250.00 has now been made to the credit card used to pay the security deposit. (Please allow up to 4/5 working days for the credit to appear in your account) To view an up to date statement of all charges and payments click here. If you've any questions, please contact customer services via chat (office hours). We trust that your motorhome hire adventure was a safe and exciting new experience. Regards, Credit & Refunds Team Livechat facility For Office Use: Ref:
This is after a dispute case
Lynda 09:45
Let me have a look for you
Thank you - I can see that it has been processed, if you could please email they will be able to supply you with the ARN number
Andrew fish 09:48
They don’t reply for a week ????
Could someone call me instead please ? It’s been almost 3 months now and getting quite urgent
Lynda 09:49
If you put Stefan in the subject line, they will be able to supply this for you
Andrew fish 09:51
I would like to speak to someone instead please
Lynda 09:53
Only our booking agents have telephone lines, all other post-booking teams operate via email and live chat
Andrew fish 09:53
A manager will have access to a phone of some sort ? A landline or mobile phone ?
Lynda 09:54
We do not have any telephone lines, and would not use personal mobiles for work purposes
Andrew fish 09:56
I find it very hard to believe that a manager cannot make a phone call
ok I’ll have to chase the email again. Thanks
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I have copied this conversation as my solicitor is dealing with this now .
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