Motorline Group Reviews 284

Called in to Motorline Gloucester as a piece of door handle trim had fallen off. I was immediately informed it was a known issue and covered under Warranty. My car was booked in for repair for a few days later, to enable the part to be ordered & colour matched. On the day, the technician was waiting for me, the repair was quick & my car was cleaned for free. I was made to feel like a highly valued customer. Coincidentally on my way home I noticed my Sat Nav map had disappeared. I went back to Motorline Gloucester who immediately took my car in to the technicians and it was fixed with a reset in seconds. I have been hugely impressed with the high quality of the showroom, the technicians workshop and of course the staff. This is a high quality enterprise.

Dreadful experience. You buy from a main dealer for trust, but not from here again. Apparently cars fall apart and that has nothing to concern a warranty. Less than 20000 miles is normal for the bearings in a gearbox to fail. £700 to see if the warranty is even in play. Rogues. And incredibly patronising and rude rogues at that.

Appallng service from motorline Canterbury Audi. Booked a brand new vehicle in fire a warranty issue only a few weeks old. Had to wait a month to get an app, when the car went in they said they couldn't do the job and to take it back to Maidstone (where I originally got the car) and to give their courtesy car back. We said then we'd have to wait another month for an appointment all with no heating in Oct/November/Dec. They then said you can't hold our courtesy car to ransom! Really? Its was obviously because the part would take yet another month to arrive and they didn't want their loan car away that long. Anyway we said no you're Audi it's under warranty you fix it and they did under duress, how wrong is that? They kindly brought back the Audi today covered in dried bird muck (Was hard to remove so must have been there a good while.) and filthy. They even said they'd clean it right at the start and that service was free so of course we said yes. I was very surprised by Audi Canterbury Appallng customer service and response. I don't know how motorline are in business.

I have been using Motorline Nissan Kidlington for approximately 8years having purchased 3 cars,have always had excellent service,they go out of their way to make you welcome.I had a great chap called Alex who was so helpful made the transaction very easy,to even setting my phone etc, I certainly recommend them,

I advise never to use this awful company

Was ready and waiting to spend £7k on a car. The lazy incompetent staff could not even bother to respond to my several emails over several days. When I phoned they were great until I said what car I wanted then the tone went right down hill probably because it wasn’t that expensive to then be told no I can’t buy it as I HAVE to use their own lenders and not my own finance provider. Oh and they charge £199 to sell you a car as an admin charge, yet all they need to do is fill the V5 in online which takes 3 minutes. Total rubbish service.

booked my Audi, one of five! in for a 20k service, asked them to look at two warranty issues, one being the headlight bonding had failed and other paintwork to rear bumper, lacquer has come away on both sides!. service done, yet no comment or paperwork regards issues, i chase them up next day, told not covered, i express my surprise and was told contact Audi direct, I send Audi pictures and detailed info and then told Canterbury Audi have informed them rear bumper has filler marks and has been painted before, complete falsehoods putting it mildly lol. told headlight is fine basically when its not, its almost a cost of £3000 to replace and the glue bonding has failed around light on a high end car, asked for independent inspection and report, totally ignored, had paintwork sorted at a decent local garage today whom backed up my thoughts on both issues. also to top it off, my partner and I tried over last 2 weeks to book her Q5 in for its first oil service and not one call back on three occasions with two branch's, Canterbury and then Maidstone lol just wow on every level. please avoid them, i wont ever go back, i find much better service in local garages.

I bought a Volkswagen Polo on a 3
Year lease deal with a service deal (2 free services). I had the first service last year, went to have my second service and they said they can’t find my service deal - even though i have proof. Really bad. Puts me off buying another car
From them. And so do the other reviews.
Beware!

James Major at Ashford Motor line was extremely helpful in assisting us today in the ordering of our new motor ability car he was honest and curtious

I brought a car off Harrison Marwaha

When I put a deposit on the car he said the paintwork scratches would be repaired by the date of collection.

When I went to collect the car, I was surprised to see it was dirty and saw two scratches on the bumper corners (back left and back right), a scratch on the N/S silver trim, bonnet scratch on the N/S and the roof scratch on the O/S. Harrison said these will be repaired F.O.C when I am next in for my service.

Today I went to collect the car after its service and paint correction and again am left disappointed, they still haven't been done. I not even sure if the service been done. Everything I can see has been missed and According to work shop automation it's still in progress. It's got two green circle out of Six. And final stage (sevice wash) has clearly been missed

I paid just over £21 000 for the car and £102.98 a month for the Hyundai sevice plan. And have not had a good experience at all. Unfortunately I have no confidence in Hyundai Ashford. Would of given 0 stars if at all possible.

Despite unnecessary resistance from the service team, my car was sorted out by the excellent Mr Austin in the after sales support. He has restored my faith in Motorline VW Coulsdon

Good service. Clear and ro the point.

Excellent !! Motorline Ashford
Having spent a year with quite a let downs at other dealers wrong specs faults etc and i still needed to get a new car it was a long way to travel to get this car but James Mackie helped all the way through the sales process even picked me up from the train station how good is that 😊 the car was spot on everything as described a lot of other dealers could take a visit , showroom was immaculate had a couple of coffees set off on a 3 hr journey home car drove like A dream thanks James and your team

Back in august, we bought a hyundai ioniq. All bying process was nice an easy, but problems start after car arrived.We paid for delivery,but didn't get that services. We collect by or self's..we paid 24k for car. We was promised that car will get full valeting instead car was dirty inside and outside. Car was with defects, which didn't come up in advert.
They promised that they will repair car and give us courtesy car ,while this car is in service, but they didn't explain ,that we can't get courtesy car ,because I'm new driver..but only reason why we accepted purchase was that ,they promised us courtesy car.
It's already October and car still not fixed and they still can't provide us with V5C .
I wouldn't recommend this dealer centre to everyone.

Excellent customer service form ashford motorline sales executive Alex was very helpful and friendly with my new car purchases very professional also to Sophia great customer service many thanks to all the staff very friendly and helpful would highly recommend Hyundai cars thank you very much PAUL Cooper 10stars

If my dealings with Motorline are a demonstration of the family values they proudly display, Motorline must be a family of thieves and con-artists.
When I ordered my new car the sales staff where pushing a product call Supagard, as I’ve had a car treated with a similar product in the past and found I’m allergic to it, I was very clear with the sales staff that I did not want this and my reasons, they offered to only have the outside of the car treated for free so I accepted as they weren’t taking no for an answer. Two months after collecting the car I noticed blistering on the palms of my hands, exactly the same type of blistering that I had the last time I had this type of treatment in a car. I contacted Supagard and asked if they kept records and they confirmed the car had been treated inside and outside. I checked my sales invoice in more detail to find I had been charged for it, along with other extra’s I was offered for free or said no too. I wrote to the dealer manager with my complaint, that the car was not as described and not fit for purpose. The sales staff where adamant the car didn’t get treated on the inside, the sales manager tried “Gaslighting” me when I explained why I thought my problem was with this Supagard, they offered to give the car a valet incase there was something inside the car I was allergic to but maintained it hadn’t been treated with Supagard. All I could get was “sympathy” for the difficult situation I am in and hopes that I could find what is causing the problem.
I asked Toyota customer services for help and all they did was trick me into handing the car back to the dealer to perform a cover up!!!
The outcome of the dealers little cover up was a water test (that took four weeks) on a car that had been treated and my car, the only problem with their little test was it was blatantly obvious the dealer was falsifying the test by using a solvent on my car instead of water.
How disgusting does anyone have to be to treat not only a customer but another human being in this way, to lie about something that they knew I was allergic to from the time I ordered the car?
Maybe my expectations are a little high, expecting when I buy a brand new car I won’t be robbed and poisoned.

My son was on holiday with a friend and had arranged temporary insurance on his Yaris so they could share the driving. The insurance company asked for a photo of the car and then said the policy was void due to the car being modified and refused to refund the premium.

The car had not been modified so we contacted Motorline Hereford for help. Benjamin answered the call and we explained the problem to him. Within minutes he had sent an email to confirm the car was not modified which we forwarded on to the insurer and the issue was resolved.

Fantastic service - Thank You

Visited August 8th and ordered a CHR on Motability. The salesman, Kevin, said delivery about 2 weeks. The next day it changed to 2 months. Ok, I wasn't happy but accepted this. 6 weeks later, I tried to contact Kevin by email as my job pre ends phonecards during opening g hours and heard nothing back. After a week, I went in to the showroom to be told Kevin had left the company and no one had taken on his clients and that delivery would now be January or February!

To not keep the customer informed is unforgivable and unprofessional. Then to addinsult to injury they can get a different model quicker but I will have to pay over £1000 more!

Order cancelled. But upon trying to order another car elsewhere I find they have cancelled the order with me, but not Motorbility thus preventing me from ordering a different car.

Add to this phone calls going unanswered or phone calls promised and not returned. Poor.

Terrible service all round which one salesman said was because they are understaffed. Sorry, not my problem: you want the sale, you provide the service: a fancy looking showroom is one thing, but how you treat the customer says it all.

Purchased a new Dacia duster but when I got it noticed it has 250 miles on the clock, car went well for six months then smoke started to come from the engine, to cut a long storey short a year passed with me on hire cars, motor line did not want to no.

And to Hyundai in ashford today. James was very helpful and polite. Brilliant service thank you

Great service received from James Mackie at Hyundai Ashford! James is both professional and friendly, offering a knowledgeable pre-sales service. His helpful, no-pressure approach particularly impressed that enabled me to test drive the new 2021 Tucson at very short notice, despite a very busy afternoon in the showroom.