Kate was excellent throughout the whole process — very professional, helpful and informative. After taking the vehicle home, I realised it didn’t have the front and rear parking sensors that ha... See more
Company replied
Location
Switch locationDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
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See what reviewers are saying
I had an excellent experience using motor point at Birtley. To be honest I have never purchased a car with such speed and efficiency. All done and dusted in two days! Jordan was great to deal with he... See more
Company replied
Wasn't shown around the vehicle correctly or shown how to use the incar entertainment system, ie folding mirrors,phone connections etc.. damage to the rear seats after taking parcel shelf out. Just no... See more
Company replied
Massive selection of cars. Helpful friendly staff. No pushy sales, offer advice and help when entering the sales room leaving you to look around at leisure, staff available everywhere if you nee... See more
Company replied
Company details
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, United Kingdom
- 0191 2837864
Over 1000 new cars every week
4.6
Excellent
893 reviews
Asks customers to review
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Very easy,no pressure sales
Very easy,no pressure sales, Kate was very pleasant and patient. Great experience and very good part exchange. Second time I’ve used Motorpoint’s and I’ll use again!
February 18, 2026
Reply from Motorpoint - Birtley
Hi Dean,
Thank you for the review!
We're happy to hear that you found your experience easy and pleasant, with a great part exchange! We appreciate your continued trust and look forward to seeing you again.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
The sales assistant was very…
The sales assistant was very professional, helpful and made the experience wonderful.
February 12, 2026
Reply from Motorpoint - Birtley
Hi Nathan,
Thank you for taking the time to leave us a great review! I am pleased to hear you were happy with your overall experience with the team and will be sure to pass your feedback on!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Smooth operation from the start once in…
Smooth operation from the start once in store. Online sales team a bit of a nightmare, but on store sales great.
February 17, 2026
Reply from Motorpoint - Birtley
Hi Nichola,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience in store was a good one! If you do have any feedback regarding the online team please drop me an email on kimberley.herron@motorpoint.co.uk as all feedback is appreciated.
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Extended warranty is a complete rip…
Extended warranty is a complete rip off. Only had car 7 months paid £1200 for 4 year warranty. Rang to cancel as no longer have car to be told you are not entitled to any refund as per the clause in the policy after 30 days. A policy which we have never even received from them as we would have cancelled before 30 days! Will never use Motorpoint again.
February 18, 2026
Unprompted review
Reply from Motorpoint - Birtley
Hi Lesley,
Thank you for taking the time to leave us a review. I am sorry to hear you were not happy with the terms and conditions of our extended warranty. These terms are available at point of handover and can be requested before signing your terms and conditions at the end of your handover with your sales executive.
I will be sure to pass your feedback on to the rest of the management team and if we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Went to look at a suv ....wasn't one…
Went to look at a suv ....wasn't one there that I could see omada 5 ...spoke with Jordan he searched the Internet ...found one i loved ....and bought it .... good communication with Jordan while awaiting vehicle to arrive at birtley .....well recommended
February 10, 2026
Reply from Motorpoint - Birtley
Hi Michelle,
We're happy to hear that you found the perfect SUV with our help! We appreciate your kind words and are so glad the communication was helpful while awaiting its arrival. Thanks for the recommendation!
I will be sure to pass your kind words onto Jordan and the rest of the team!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Professional
Professional, courteous, not pressurised, friendly service is how I would describe my experience.
February 15, 2026
Reply from Motorpoint - Birtley
Hi Marie,
We're happy to hear that you found our service professional, courteous, and friendly. We appreciate your positive feedback and that you felt no pressure.
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
The easiest car purchase ever
The easiest car purchase ever! From start to finish it was a really smooth process, we arrived on the appointed day to pick it up and it was prepped and in the indoor collection area as promised.
February 14, 2026
Reply from Motorpoint - Birtley
Hi Christopher,
We're happy to hear that your car purchase was so easy! It's great to know the process was smooth and the vehicle was ready as promised. Thank you for your positive feedback.
If we can assist you further please do not hesitate to give us a call!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Birtley Motorpoint - Lee Hardy was brilliant
Birtley Motorpoint branch was brilliant yet again… this time special thanks to Lee Hardy for his above and beyond customer service and professionalism. However the whole team is great - I went back to this branch after they left a great first impression last time I bought a car from themselves. My new corsa looks and drives great. Thanks all!
February 5, 2026
Unprompted review
Reply from Motorpoint - Birtley
Good Afternoon,
Thank you for taking the time to leave us a great review!
I am pleased to hear you were happy with your overall experience with Lee and the team! We hope you enjoy your Corsa and we look forward to seeing you again in store soon!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
So happy with our new purchase
Helping us pick the right car and the customer service when explaining all our options when it came to finance and warranty options, Lee was brilliant from start to finish!
February 13, 2026
Reply from Motorpoint - Birtley
Hi Lianne,
We're happy to hear that the car selection process and explanation of finance and warranty options met your needs. We appreciate your positive feedback and are glad you enjoyed your experience.
Thank you
Motorpoint Birtley
Friendly, honest and open attitude.
When I first walked into the showroom I was met by Kate Smith. She immediately offered help in finding a car type I was after and had a really friendly approach, miles away from the hard-sell attitude that you sometimes are faced with. My wife followed me in with our dog Harvey (she waited outside initially thinking dogs weren't allowed in) and Kate made us all feel welcome. After carrying out a search, Kate found us a car that we were exactly looking for and within a very short time and with lots of friendly banter, Kate had literally sorted everything and we could collect the car the following day!
From the very first conversation with Kate, it was like we'd known her for years because of her open, honest and really friendly personality but also importantly, her professional knowledge and speed of sorting everything for us.
February 8, 2026
Reply from Motorpoint - Birtley
Hi Gordon,
We're happy to hear that you enjoyed your experience. It's great to know that the car search was efficient and pleasant, and that you felt welcome. Thank you for your positive feedback!
Thank you
Motorpoint Birtley
Jordan was so polite helpful friendly
Jordan was so polite helpful friendly, lovely man answered any questions we had.
February 6, 2026
Reply from Motorpoint - Birtley
Hi Jackie,
We are so glad that our team member was helpful, friendly, and polite! We appreciate you taking the time to leave us this positive feedback.
Thank you
Motorpoint Birtley
5* Customer Service
Megan was extremely helpful on my visit to Motorpoint Birtley. She listened to my wishes for my next vehicle and was able to show me available cars in stock and others from different branches. Customer service was excellent, seamless transaction and stress free.
February 1, 2026
Reply from Motorpoint - Birtley
Hi Dawn,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience with Megan was a good one and that you were happy with the customer service! If we can assist you further please do not hesitate to get in touch!
Enjoy your new car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great Experience from start to finish
Great Experience from start to finish. Went in on the Sunday to “look” at cars, left with a new car on the Monday evening. Easy process and the salesman Lee was very friendly and helpful. Thank You
February 7, 2026
Reply from Motorpoint - Birtley
Hi Stacey,
We appreciate you taking the time to share your feedback! We're happy to hear that you had a great experience and that the process was easy. We're glad that our team member was friendly and helpful.
Thank you
Motorpoint Birtley
Thank you Motorpoint Birtley.
Very impressed with the overall facility and staff welcome on arrival. Very well organised and efficient service throughout. Reece was friendly and approachable and guided us through each stage of purchase with ease, clarity and expertise.
February 9, 2026
Reply from Motorpoint - Birtley
Hi Maureen,
Thank you for taking the time to leave us a great review! I am pleased to hear Reece was able to offer you a great service and you were happy overall with your experience with us!
Please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
A warm welcome goes a long way
Start to finish, Kate was fantastic. I find the staff at Motorpoint very helpful.
February 4, 2026
Reply from Motorpoint - Birtley
Hi Ebi,
Thank you for taking the time to leave a great review! I am pleased to hear your experience with Kate was a good one!
If we can assist you further please do not hesitate to give us a call!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
The sales person sales
The sales person was absolutely tremendous very polite and helpful explaining every process during the sale and buying procedure great salesperson.
February 9, 2026
Reply from Motorpoint - Birtley
Hi Anthony,
We're happy to hear that our sales team member was helpful, polite, and explained everything clearly during your purchase. Thank you for the positive feedback!
Thank you
Motorpoint Birtley
Second I have purchased,great customer…
Second I have purchased,great customer service,everything good.
February 6, 2026
Reply from Motorpoint - Birtley
Hi Mark,
We're happy to hear that you are pleased with our customer service and your purchase. Thank you for your continued support; we appreciate it.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Staff were very helpful and polite
Staff were very helpful and polite.
Felt let down by car not being given full valet/clean before collection!
February 8, 2026
Reply from Motorpoint - Birtley
Hi Anthony,
We appreciate your kind words about our staff. We're sorry the car's cleanliness wasn't up to expectations before collection, and we'll address this.
Please do not hesitate to get in touch if you have any further concerns.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Unhappy customer
Very pleased with the vehicle I bought, but the handover when picking it up was shocking.Had to wait 35 minutes before anyone attended to my wife and I.Vehicle had 3 faults on it when we first viewed it, none of them were looked at.Vehicle interior had not been cleaned .Spoke to receptionist 4 times asking if i could speak to someone evertime the response was everyone was busy and some one would return my call No one did. Ask to speak to a manager and received exactly same response.Vehicle was outside when we collected it and was difficult to check the body work because it had rained heavily.
February 8, 2026
Reply from Motorpoint - Birtley
Hi Eric,
Thank you for leaving your review! I am sorry to hear you were not happy with the overall experience. I personally tried to return your call yesterday afternoon to discuss your concerns but did not receive an answer when I called.
Please drop me an email on kimberley.herron@motorpoint.co.uk and I will try and schedule a call that works for both of us.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Motorpoint is fab
After reading Trustpilot reviews, I felt confident in the company.
First impressions were great from the lovely showroom to the quality of cars.
Best thing is there is no hard sell and staff members are helpful and polite.
Reece, who helped me at Birtley branch was fabulous and I will most definitely be back for my next car.
All round great experience.
February 5, 2026
Unprompted review
Reply from Motorpoint - Birtley
Hi Bridget,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and that you found the team helpful!
If we can assist you further please do not hesitate to get in touch and we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
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