I'd never used Motorpoint before, but they had the car I wanted at the best price and I was impressed with my experience. From speaking with Faheem Ramzan, everything went smoothly. Motorpoint moved t... See more
Company replied
Location
Switch locationDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Another 5* review for Motorpoint online and Motorpoint Birtley. Motorpoint make car buying so easy that this is my fourth car from them! I reserved online and was helped through the process by Paul, w... See more
Company replied
Good staff, helpful to my kind of choices in cars and related issues. Cannot speak more highly of the advisor( Megan Parker)who brought me through the process. Result everyone happy and I need to pop... See more
Company replied
Recently sold my car with Motorpoint, the customer service I received from Mark was fantastic. I had a small issue with missing documentation and Mark ensured to check in to ask if it was sorted and r... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, United Kingdom
- 0191 2837864
Over 1000 new cars every week
4.6
Excellent
925 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The salesperson
The salesperson, was really helpful and very nice to deal with,the vehicle was ready and the test drive was conducted really well. Everything was easy and done quickly.very happy with the service .
March 18, 2026
Reply from Motorpoint - Birtley
Hi Anthony,
We're happy to hear that our salesperson was helpful and that your test drive went smoothly. We're so glad everything was easy and quick for you. Thank you for your feedback!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great service
Arrived and was dealt with away and professionally. Car was as described and experience from everyone has been very positive
March 22, 2026
Reply from Motorpoint - Birtley
Hi Scott,
Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience and are happy with the car. If we can assist you further please do not hesitate to give us a call!
Enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Kate
We're glad you found our service brilliant from start to finish! Thank you for sharing your positive experience with us.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Collected the car and noticed a…
Collected the car and noticed a whirling sound both when driving and breaking took it in next day for inspection and told it did not happen while on a test run I drove the car back home from Chester le street to Sherburn and it happened 9 times so I have to take it back again not what you expect when I’ve just paid out nearly 11k for the car
March 17, 2026
Reply from Motorpoint - Birtley
Hi Anne,
Thank you for taking the time to leave us a review!
Apologies for the issues you have been facing with your car. Having looked at your case I can see our sales support team have booked you back into store for further investigation on the issues you have been having to see if we can come to a solution for you!
If you require anything further in the meantime please do not hesitate to give us a call and I will be sure to pass your feedback over to the team.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Let down by lack of valeting.
Motorpoint Birtley was a pleasant place to buy and part ex a car. The person I dealt with, Faz, was very friendly, easy going and knowledgeable, and was extremely patient when I had problems with my credit card. It was a pleasure doing business with him. However the reason I’m only giving 3 stars is because the car, upon pick up, had clearly not been valeted at all. Nor were a few chips to the paintwork attended to as I’d been assured would be the case. I have had to spend hours cleaning the interior and needed to buy a car vacuum cleaner and car cleaning products. Every single surface and crevice was not just dusty but really filthy. I dirtied multiple cloths. And the petrol filler area had to be seen to be believed, shockingly filthy! Motorpoint Birtley apparently use a 3rd party company to do their valeting. Well they are wasting their money and should change. But also they are giving themselves a bad reputation by not checking the standard of cleanliness before handing over a vehicle.
March 7, 2026
Reply from Motorpoint - Birtley
Hi Vikki,
Thank you for leaving us a review! I am sorry to hear that your experience hasn't been a great one and that you found the quality of your car poor.
If you would like to send any further feedback or pictures of the valet over to my email address I am more than happy to look into this internally. Please drop me an email on kimberley.herron@motorpoint.co.uk.
I will pass your feedback over to the team!
Again, apologies for any inconvenience this has caused & we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Kate was really helpful with our…
Kate was really helpful with our purchase. Made the experience easier and less stressful
March 15, 2026
Reply from Motorpoint - Birtley
Hi Garry,
Thank you for taking the time to leave us a review! I am pleased to hear that the experience with Kate was a good one and not stressful!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Amazing service from start to finish
Kate first greeted me in May 2025 when I went down to the Birtley showroom. My car had recently been written off due to a no fault claim and I was looking for a car but was unsure of exactly what I wanted from the off set Kate was so friendly and helpful.
I visited the showroom quite frequently over a number of months and kate was amazing and very approachable and it was a breath of fresh air to not have a pushy sales person. I eventually found a car i liked at the machester branch online and Kate was anazing throughout the whole transfer process. I did end up purchesing the car and had the pleasure of working with Kate from start to end. From start to finish, Kate provided exceptional service. She was knowledgeable about the vehicles, patiently answered all my questions, and made the entire process smooth and stress-free. Kate's professionalism and friendly demeanor truly stood out. I highly recommend her to anyone looking to buy a car. Thanks, Kate, for your outstanding assistance!" And for putting up with my many many questions and months of searching
February 7, 2026
Reply from Motorpoint - Birtley
Hi Joanne,
We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the assistance you received during your car search and purchase. It's great to know that our team member was so helpful and supportive throughout the process. Thank you for sharing your feedback! I will be sure to pass your kind words over to Kate!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Patrick,
Thank you for taking the time to leave us a review! I am pleased you found the car buying process quick and easy and the team were able to help you throughout!
Please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
I'm a returning customer at motor point…
I'm a returning customer at motor point as I find them easy to deal with
March 9, 2026
Reply from Motorpoint - Birtley
Hi Eddy.
We're happy to hear that you find our services easy to use and that you're a returning customer. Thank you for your continued support.
We hope to see you again in store soon!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Quick and easy trade in sale and…
Quick and easy trade in sale and process car is great
March 5, 2026
Reply from Motorpoint - Birtley
Hi Lisa,
Thank you for taking the time to leave us a great review!
I am pleased you found the car buying process easy and quick. If we can assist you further please do not hesitate to get in touch & I will pass your kind words over to your sales executive!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Brilliant service all round Megan who…
Brilliant service all round Megan who dealt with us a lovely lady she made us feel really welcome and supported us on what decisions we made
March 8, 2026
Reply from Motorpoint - Birtley
Hi Rachael,
Thank you for taking the time to leave us a great review! I am pleased to hear Megan was able to offer you a fantastic service throughout your car buying experience!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Professional experience from start to finish.
We were allowed to browse the vehicles in the showroom without any pressure. The sales staff are very professional and friendly. All questions regarding the purchase were answered honestly. Would recommend to anyone looking to upgrade their car.
March 10, 2026
Reply from Motorpoint - Birtley
Hi John,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and we were able to offer you all the answers you needed before buying a car!
If we can assist you further please do not hesitate to give us a call or pop into store!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Mr Pappachan,
We appreciate your feedback and are so glad our staff was friendly and helpful during your visit. We value your business and thank you.
Thank you
Motorpoint Birtley
Very good service
Very good service and great customer service staff helpful and friendly
February 28, 2026
Reply from Motorpoint - Birtley
Hi Ray,
We appreciate you taking the time to leave us a review. We are so pleased to hear you were happy with our helpful and friendly team.
Thank you
Motorpoint Birtley
Straightforward purchase process
Straightforward purchase process, best trade in value, no pressure sales techniques
March 5, 2026
Reply from Motorpoint - Birtley
Hi Ian,
We're glad the purchase was straightforward and you were satisfied with your trade and the sales approach. Thanks for your feedback!
Thank you
Motorpoint Birtley
Great customer service from jack top…
Great customer service from jack top lad on helping with me new car thank you......
March 5, 2026
Unprompted review
Reply from Motorpoint - Birtley
Hi,
We're happy to hear that you received great customer service and assistance with your new car. We appreciate your positive feedback!
Thank you
Motorpoint Birtley
Not a problem from start to collection…
Not a problem from start to collection very friendly staff, very helpful. The showroom was pristine as were the cars .
March 4, 2026
Reply from Motorpoint - Birtley
Hi Carole,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and you found the team friendly and helpful!
We hope to see you again soon!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Julie,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and was smooth and easy!
We hope to see you again in store soon & if we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
New(used) car from Birtley Motorpoint
This was my third car purchase from Motorpoint. I have part exchanged each time and have always got a good trade in price. On this occasion at Birtley everything went very smoothly with the help of Poppy who was extremely helpful from start to finish. My new(used) car, a Skoda Kamiq, was waiting near the entrance having just been cleaned. I was given a written service book thanks to Poppy which was a bonus. All Road tax , DVLA notifications etc where done there and then . Buying a new car can sometimes be stressful, but thanks to Poppy it wasn’t.
February 24, 2026
Reply from Motorpoint - Birtley
Hi Tim,
We're happy to hear that your third car purchase with us was a smooth experience! It's great to know you feel you received a good trade-in price and that everything went well. We appreciate your positive feedback.
Thank you
Motorpoint Birtley
Great, attentive customer service and enjoyable experience.
After spotting the car on the website, myself and my partner decided to visit the store to make sure. We were immediately greeted by a staff member, Kate Smith, on entering the building and, from the point onward, we were given a great experience throughout our visit. Kate was friendly & attentive, whilst also giving us time to look around.
She also involved her manager, during the visit, who was very pleasant & friendly.
Once we had decided upon a purchase, everything to do with the sale was completed in the same bright, informative & enjoyable way.
Thoroughly satisfied with the purchase of the new vehicle and the offer of part exchange for my old car was very much appreciated.
February 27, 2026
Reply from Motorpoint - Birtley
Hi Mr Humphrey,
Thank you for taking the time to leave us a review! I am pleased to hear your experience was a good one with Kate and the sales manager.
If we can assist you further, please do not hesitate to get in touch & we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.