Motorpoint - Burnley Reviews 

Total failure of aftercare service and no accountability to the warranty company! Read on for details...

We bought a 5 year old Ford Kuga 18 months ago, which still has only 55,000 on the clock now. We were sold an extended warranty for £700 by Motorpoint and were promised a hassle-free, fully encompassing warranty. The contract crucially states that the third-party provider arranges the repairs, but the warranty is between us amd Motorpoint.

The third-party warranty company (Spectrum) have made false accusations about a broken flywheel being part of 'wear and tear' and after 20 hours on the phone and 4 weeks of the car in the garage, we have only £1,050 of £2,300 repairs covered. We still haven't got the car fixed.

Motorpoint have put one phone call into Spectrum and that's it. There was no concern about Spectrum being proven to have lied to a customer, and no accountability. They have since emailed us and told us the onus is on us and we have been hung out to dry.

A 6 year old car with average mileage would not have 'wear and tear' of a clutch bearing already, and the resulting flywheel, clutch bearing, slave cylinder and water pump are all relevant and reasonable requests to be repaired.

Motorpoint and Spectrum are conning people with worthless warranties and you should be very wary.

Returned to Motorpoint Burnley to look for a new car as I had purchased a car from them previously some 10 years ago. We experienced a high standard of service and were not left disappointed. Harrison took care of us, he was engaging and we didn't feel any pressure from him. He was helpful and informative. Harrison took us on a test drive, he was able to answer any questions we had and his help was really appreciated. I definitely recommend Motorpoint Burnley to family and friends. Harrison made the process very easy for us. Thank you.

An excellent variety of cars to choose from. The Salesman are very helpful, & the process was made simple by our Salesman (Matt) from viewing/choosing to purchase & collection.
Thank you Motorpoint.

Salesman was excellent very knowledgeable a d went out of his way to make sure we where happy with our purchase.

Very helpful, I needed to change my manual car to an automatic quite urgently and they sorted me out quickly
The sales man Ashton was very good

Harrison George was great from beginning to end of the process. He took time to explain everything, secured me finance, found a brilliant car for me, always replied to emails, remained calm and helpful and made the whole thing very easy. 5⭐️ salesperson.

Came to look at car reserved was better than I expected no pressure had test drive and bought all in 1 hour.

I bought an f type jaguar for £40k from Motorpoint
Derby it was transferred for me to Burnley.
When I first viewed the car it had been valeted
but was still very dirty especially under the bonnet
and door areas. I contacted the salesman at Derby
and he assured me the car on this occasion would
be cleaned under the bonnet.
When I collected the car it still had not been cleaned
properly,and under the bonnet wasn’t touched it was
poor.
Burnley offered to clean the outside of the car again,
this would have been their fourth attempt. They refused
to clean under the bonnet.
I liked the car and took it thinking Motorpoint were
a trustworthy company and would sort matters out.
I put a complaint in and was told to take it back and they would clean the outside again, but would not clean under the bonnet even though I had an email from
Derby clearly stating it would be done.
They offered £50.00 pound’s against a valet from a company of my choice or they would close the case down.
I asked for £150.00 compensation they refused and
immediately closed the case giving me no further redress.
Avoid this company they do not keep their word and treat people arbitrarily

I appealed against Motorpoint’s refusal to pay me the
£150.00 cost of cleaning the car using Doncaster
councils `ADR scheme.
They were very efficient and liased with myself and
Motorpoint,my appeal was upheld and Motorpoint
have said they will compensate me £150.00.
This whole saga could have been avoided had it not been for Burnley’s aggressive nature and refusal to
carry out work that was previously promised.

I would advise anybody to avoid this company
They are a company who bully and are totally
dismissive from branch level to senior management.

Very helpful no pressure at any time loads of vehicles to look at

Rash Hussain was absolutely excellent.
He explained the end to end process so there were no surprises. He took time to understand my needs and responded politely, with empathy and respect. I've been in business a long time and rarely come across a professional like Rash in Sales! You need to keep hold of him!

Excellent service and advice

We couldn’t be more pleased with the customer service we received when purchasing our new car today.
We were helped and advised by Ashton Nuttall.
Nothing seemed too much trouble for him .
He was very helpful, knowledgeable and professional throughout .
He also gave us plenty of space to be able to browse the huge selection of cars.
At not point did we feel pressurised into making a decision about purchasing a car but at the same time we felt anything we asked was answered promptly.
We would definitely buy another car from Ashton .

Dreadful signed in for 4 years, salesman didn’t do anything, £1200 commission (has to be disclosed nowadays), completely ignored my emails as did the company, I signed for the car my problems my issues, their expert mechanics could not see scratches, paint missing, holes so my fault my bad never shop here again simply not good enough

Happy with what I needed with the car I chose

Purchase was easy and well arranged by ashton

I got the car that I wanted!
Staff were very friendly and nothing I asked was any problem.
The price of the car was as expected and I've got a lovely car with low mileage.

Don’t sell your car to this company says pays the highest then knocks thousands off absolute rip offs

Professional...easy to deal with.
Good coffee..**

Muhi, the guy that took me for a test drive and sold me me car was absolutely amazing. I cannot fault him at all.
Fast service everything was easy.
Had confidence in selling my old car and buying my new one.
The downside was when I was coming back with my V5C for the car I sold the admin girls were very rude refusing to help with my private place which I sold on my old car.
All the previous times I have dealt with motor point the garage has been able to provide me with new plates.
I didn't let this spoil my experience and I will be happy to return to motor point again, hopefully next time it will be longer than 10 months .