Motorpoint - Burnley Reviews 

Great service from start to finish. Definitely use again. Both Logan (Sheffield) and the gentleman in Burnley were superb.

Your agent he was very welcoming , not pushy and gave you the facts . I have recommended you and this agent to a friend with no hesitations. His name was Naz . I found everything so far very timely like the mats came quick , and dashcam apt . Still waiting full paperwork but it is a bank holiday

Great staff especially Joe who we dealt with,very informative, very relaxed atmosphere to view cars and no pressure from staff. Great facilities.
Would recommend.

Very friendly, and Nazz took his time with us especially myself.

This is the 4th car I have had from motorpoint - great customer service and care - they keep you updated through the buying process. Good price for exchange and always really happy with what I have bought. After service is good as well

Hamza was excellent
Fantastic customer service

Very friendly and helpful staff, answered all questions and helped regarding my purchase, my family also buy their cars from motorpoint.

Excellent service throughout the whole experience.

The staff were very helpful and friendly

Motorpoint Burnley

Arrived today (18/05/2026) to test drive 2 cars and we had an appointment booked. On arrival our Salesman was busy dealing with another customer and we were asked to wait.

We went outside and spent approximately 10 minutes looking at the cars. We could see our car was still blocked in the courtyard and was dirty both inside and outside. I then went to see what was going on but our Salesman was still busy. Again we were asked to wait but this time I asked for a different Salesperson,

A lady started to take our details and I asked if they would repair any scratches or dints. The Lady said she could put a request in but that this would probably be rejected depending on age and mileage. When we commented that that may make a difference to whether or not we buy the car she suddenly stopped typing and looked at us. There was a pregnant pause after which I asked ” we could still test drive though?” and she agreed. She continued to take our details and we were asked to wait at the front of the showroom for the first car to be brought around.

Again, we waited 10 minutes and as there was no sign of the car I went to see what was going on. I walked into the courtyard to see the bonnet up on one of the cars we had chosen. The bonnet was quickly closed and the Salesman said that he couldn’t start either car and that there was a fault on one of them.

I expressed my dissatisfaction at the standard of service and his unprofessionalism. He was unapologetic saying that “it just happens like that sometimes”

I went to see the Manager who was little better and when I relayed the chronological events, he had no apology either. When asked for his thoughts he simply said he would speak to the Salesman.

I would strongly recommend anyone to avoid buying a buy a car from Motorpoint

Easy, straightforward process, car bought and driven off with within two hours.

I saw the car on Motorpoint online site. Went there an hour later and spoke to Ibrahim. He quickly sorted out my sitting in that car & offered a test drive. It had 1 mile on the clock and £8K off list price. Thrilled!!
I could have picked it up next day but chose 2 days later. They gave me a good price on my old car to part exchange and a check list of everything I would need to complete the deal. 2 days later I saw Lucas and everything was completed within an hour of walking back in there.
Kind, honest, efficient, respectful and friendly service from all concerned. Thank you Motorpoint, what's not to like.

Thanks to the young man who supported the hand over. Very polite with good inter personal skills

One hour from arriving to driving away in my new car.

Staff leave you alone and don't pressure you, helpful if you need anything, clean. Kurt who I dealt with explained everything clearly was very helpful. I don't think there is anything you could do to improve the service, keep doing what you do.

The 2 salemen,Harrison and Shaun were extremely polite ,knowledgeable and helpful.Theydid not pressurise us and gave us time to make our decision.The workplace is very relaxed but professional..

Great choice and no hard sell. Easy purchase and support on admin to make handover smooth and stress free.

Helpful, friendly staff, not pushy. Good quality cars at good prices

On arrival there was no pressure from staff whatsoever whilst we viewed the stock on the forecourts. Staff were only too happy to help and assist you with any cars you wished to view. Part exchange was a very good price. On collection of my car, Kurt was very helpful and made our experience of buying a new car stress free!

sell team was helpfull and was knowledgeable, answering all my questions and giving me time to think about my choices.
The only disapointment was the standard of the valet inside the car even though they was given 3 days between purchase and me picking it up