Motorpoint - Burnley Reviews 

A sympathetic and understanding salesman - Naz - who helped when we were having difficulty accessing our money.
Also the gear stick and housing came off the main gear lever. I took the car back and it was repaired there and then without fuss. Thank you.

Two people made our experience a memorable one they are Rash who was the salesperson knowledgeable, not at all pushy & last but not least Courtney who completed all our paperwork & was extremely efficient & nothing was too much trouble for her

All ok and fairly smooth, until the last hurdle … receiving my money which wasn’t so good. Sold my car Wednesday. Was told I’d get my money by the following morning, nothing. Was told I’d receive an email to confirm my account details but again received nothing. Had to chase the following day (Friday), no call back. Then tried again Saturday & told the manager would ring me, but he didn’t. Then when I had to chase again Saturday evening was told that i wouldn’t get my money until Monday.

However, for the sales part of buying a car, Joe in sales was great, quite chilled and not too pushy & nice to deal with.

This is my 3rd car from Motorpoint - need I say more?

I've previously bought cars from motorpoint and no complaints. Turned up for a semi casual browse last week and gave up after problems/ ballache accessing the new QR coded buyer info.
Thought I was being a grumpy old man but later learned my tech savvy son had the same experience a few days earlier and gave it up as a bad job. Neither of us inclined to bother going again if it stays that way but won't rule out shortlisting on line at home then maybe visit.

Great experience from start to finish , really didn expect to ho home with a new car on the same day i was looking for one .

David Walls was the sales the person excellent service from him he is a credit to your company

Generally a good experience. The handover assistant was excellent and knowledgeable in the banking process. The car was as expected. Two points of note are:-
Nobody could help set up the Incontrol system on the car and LR App. Which was a pain.
Also I ordered a dash cam package. I expected it to have been fitted but was just given a box and told a company would contact me a it would be fitted at my home address. From there on it has been a disaster and still does not work. A poor supplier has let Motorpoints reputation down.

great customer service very helpful and patient Ashton provided great communication and made the porcess of buying a car a joyful experience

I wanted to sell a pristine car to MP in Burnley, they tried to drop £3000.00 from the price offered stating the car had been hit and 'badly repainted' - LIE. The had not been hit, there was some scratches on the paintwork which I had 'professionally' repainted. At first 'Matthew' said it needs to go on the ramp and the team need to check for any damage or dents underneath (BS) - I told them there will be no dent or damage underneath as its not been hit - it will take about 40 minutes - ok i will wait - they checked it - come back saying it will be £3000 - further LYING by saying the light has been hit and it will be a whole new bumper, wing etc - BS!! I had the pic when the car was scratched and the pics after. I will never recommend such thieving people. Staff were not friendly. PS my car was the best than any of the cars you had on the forecourt and I'm not just saying that. You should have just said you're not buying the car. Not come up with 'badly painted job'

Very simple got a good trade in price all went smoothly as possible car sorted in 2 days picked it up all good at mo

June 26 Bought a T Roc in Manchester for collection at Burnley a week later. The whole process was smooth from start to finish. The staff at both sites were friendly and helpful. Would definitely recommend.

Harrison was really helpful throughout the process of trying and buying our new car.

Easy to find location, friendly staff and the calming presence of Ciurtney who stated with us throughout the whole process.
Not to mention Ian's experience and expertise hence we first called Motorpoint in Derby. Both engaged in upselling without ever pressuring or being 'pushy'.

Matt our sales representative was absolutely fantastic. He was calm and patient and certainly not pushy in his approach.

Very friendly knowledgeable staff enjoyed the whole experience of buying my car
Thankyou
Motorpoint

Fabulous salesman Mathew was brilliant 👏 customer service was excellent. Would definitely recommend motorpoint at Burnley. Well done 👏

Please read below for initial review...its the truth and shocking.
But just to add ive now been given a bad credit score as Motor point haven't cancelled the agreement and now the loan company are on my case and chasing me for money for a car I dont own. PLEASE DONT TRUST THIS COMPANY

I don't know where to start with this review, but I bought an electric car from motor point and its been a living hell. From the minute I got it home, it wouldn't charge. The car had to be taken to Audi to be fixed and charged as their wasnt even enough charge left to take it back and demand my money back. Its been in Audi 3 weeks and came back unsatisfactory and even had the documents smeared to falsify the battery results. Im currently trying to speak with the management at motorpoint Burnley but there all to busy pushing sales to speak to me, so im in limbo. Don't trust these con merchants their all about sales and no customer service. A shocking experience ...I have an abundance off correspondence and photo evidence to back up my story if their's any doubts. Don't buy a car from these...just Don't!!!

Quick update. Ive finally had contact from the Burnley branch and they have accepted that I can return the car and receive a full refund. It took a while and this is why its important to buy a car from a reputable company who are governed by the motor ombudsman. I would also like to add that Eleanor who was dealing with my case was very polite throughout, it was just unfortunate what happened and im happy its all been resolved.

Nas guided me through the whole process, patiently answering all my questions. I never felt pressurised; and have bought a car which is perfect for me. Thank you!

Very helpful through whole process. No pressure applied meaning the whole process was very relaxed.