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Motorpoint - Castleford Reviews 

844
TrustScore 4.5 out of 5

4.6

Whistler Drive, Glasshoughton, WF10 5HX Castleford, West Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Experience of buying the car from Motor point was smooth and professional. Marcin dealt with us brilliantly and kept us informed of everything and everything we had to do. Great service. Thank you... See more

Company replied

Rated 5 out of 5 stars

From start to finish Niall was amazing. He was patient, understanding and not pushy in any way which is just what I needed after having been in an accident and having my car written off. He got me the... See more

Company replied

Rated 5 out of 5 stars

Great experience made very easy by the staff especially Michal first day looking for our car didnt think we’d find one we were 100.% happy with but we did thanks to Michal very professional answered a... See more

Company replied

Rated 4 out of 5 stars

I collected my new mini from Derby, but it was transferred from Castleford. Kareem at Castleford (even though never seen him face-to-face) as been brilliant all tje way through the process. He has b... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • Whistler Drive, Glasshoughton, WF10 5HX, Castleford, West Yorkshire, United Kingdom

  • 01977 712881
Promotion box for Motorpoint - Castleford

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.6

Excellent

TrustScore 4.5 out of 5

844 reviews

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4.6

All reviews

(844)

6,104 reviews in the last 12 months

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Rated 5 out of 5 stars

No pushy salesmen

Good choice of cars and a very relaxed feel.No pressure from staff and nice to stroll round without hassle from sales staff.
Special mention for Kareem for being very honest and professional in selling me the motor I choosed.

January 3, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Mark,

Thank you for taking the time to leave us your feedback. I'm delighted to hear that you had such a great experience with our newest team member, Kareem, and will be sure to pass your lovely comments onto him.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Great experience

Fantastic from start to finish. Not pushy and gave me more than enough time to choose my new car. Everything explained and great communication and organisation. Gave me the best price out of anywhere for my trade in and a great choice of vehicles. Special mention to Dan from Castleford store and Ryan on handover at the Sheffield store. Great work guys, we'll be back, especially from past poor experiences I've had at other car superstores, I won't mention no names.
Thanks again. Love my new car.

January 7, 2026
Unprompted review
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Reply from Motorpoint - Castleford

Hi Craig,

Thank you for taking the time to leave us such fantastic feedback! I'm so glad to hear that you had a positive experience with both our Castleford and Sheffield teams and will be sure to pass your comments onto everyone involved.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Nathan Binns was excellent

Nathan Binns was excellent, no pressure sales just helpful and informative. Cannot fault the approach here.

December 31, 2025
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Reply from Motorpoint - Castleford

Hi Rich,

Thank you for taking the time to leave us such fantastic feedback. I'm thrilled to hear that you had such a great experience with Nathan and will be sure to pass your comments on to him.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Recent purchase.

Car buying made easy.

January 4, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Daniel,

Thank you for taking the time to leave us your feedback. I'm thrilled to hear that you had such a great experience and will be sure to pass your comments on to everyone involved.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Very helpful

Very helpful, professional, answering all our questions ☺️

January 1, 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Derek,

Thank you for taking the time to leave us such fantastic feedback. I'm thrilled to hear that you had such a great experience with our team and will be sure to pass your lovely comments onto everyone involved.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Castleford branch excellent service

This is the 3rd vehicle we have purchased from motorpoint but the 1st from the Castleford branch.
We received excellent customer service throughout the whole process.
Special Mention to Michal Rybak the young guy who conducted our handover on Xmas eve.
He assisted in all our dealings with the DVLA then gave us a full overview of all the upgrades on the onboard computer system which was really helpful.

December 30, 2025
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Reply from Motorpoint - Castleford

Hi Neil,

Thank you or taking the time to leave us such great feedback! I'm thrilled to hear that you had such a fantastic experience with Michal and will be sure to pass your lovely comments along to him.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Joe was outstanding

Joe was outstanding. He made us feel comfortable to look around and was able to answer any questions we had. Friendly and professional at all times.

December 23, 2025
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Jane,

Thank you for taking the time to leave us such fantastic feedback! I'm glad to hear that you had a positive experience with Joe and will be sure to pass your kind comments on.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Pick your car

Pick your car, out of a big choice. No big sell from salespeople. But very helpful when needed.

December 19, 2025
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Sam,

Thank you for taking the time to leave us a positive review! I'm glad to hear that you enjoyed your car buying experience with us and hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Really good salesperson patient and…

Really good salesperson patient and understanding made us feel at ease and did.nt try to pressure us into anything.all in all I enjoyed doing my purchase with him.

December 22, 2025
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Reply from Motorpoint - Castleford

Hi Joanne,

Thank you for taking the time to leave us such lovely feedback! I'm glad to hear that you had a positive experience with our team and will be sure to pass your kind comments on to everyone involved.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Great from start to finish

The salesman was great from the beginning not pushy at all, unlike the previous place I'd been too.
I was allowed to test drive the car without a sales person in it, as this can be off putting to some people.
They offered me a very good part exchange price for my car, far better than a previous place I'd been too.
When I collected my car I saw a different sales person as it was the originals person's day off, but yet again he was a very nice man and very helpful.

December 17, 2025
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Reply from Motorpoint - Castleford

Hi Claire,

Thank you for taking the time to leave us such fantastic feedback! I'm glad to hear that you had a positive experience with our team and will be sure to pass your kind comments on to everyone involved.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Excellent service

Excellent service no pushy sales techniques all round good experience

December 11, 2025
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Andy,

Thank you for taking the time to leave us such great feedback. I'm glad to hear that you had an excellent experience in store and will be sure to pass your comments onto everyone involved.

Thank you again for your purchase, we hope to see you back in store soon!

Kind regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Great experience at Motorpoint…

Great experience at Motorpoint Castleford recently, with my Wife’s new car. The speed and efficiency they worked at to get the deal over the line was phenomenal. We’ve used Motorpoint for a number of years now and will continue to do so. Thanks especially to Niall who assisted us.

December 11, 2025
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Craig,

Thank you so much for your lovely feedback. I'm thrilled to hear your comments and will be sure to pass them onto Niall and everyone involved.

Thank you again for your continued support, we hope to see you back in store soon!

Kind regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Great customer service

Great customer service
Our 5th car from the Castleford branch
No pressure to purchase
Really easy to order your vehicle no hidden extras, everything explained.
Well done the Castleford team.

December 15, 2025
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Amanda,

Thank you for taking the time to leave us such lovely feedback. I'm glad to hear that you had another positive experience with us and will be sure to pass your comments onto our team.

Thank you again for your continued support, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Marcin was very helpful

Marcin was very helpful, and and didn't push for a sale .

December 13, 2025
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Darren,

Thank you for taking the time to leave us such fantastic feedback. I'm glad to hear that you had such a great experience with Marcin and will be sure to pass your comments on to him.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 4 out of 5 stars

Very efficient process in changing my…

Very efficient process in changing my car,customer service is excellent.

December 12, 2025
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Barry,

Thank you for taking the time to leave us such lovely feedback. I'm glad to hear that you had a positive experience with us and will be sure to pass your comments onto our team.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 4 out of 5 stars

Excellent service from motorpoint

Excellent service from motorpoint. There was only one thing I was not happy about was the fact they would not make up a set of private plates as I had changed them.

December 1, 2025
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Jim,

Thank you for taking the time to leave us your feedback. I'm glad to hear that you found our service to be 'excellent'.
Unfortunately we require specific documentation in order to print registration plates and therefore this is not a service that we offer.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Excellent service

Really impressed with how friendly and helpful the staff were, together with an excellent choice of cars.
Thanks particularly to Matthew who dealt with us.
We will definitely return there again in the future.

December 5, 2025
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Good afternoon,

Thank you for taking the time to leave us your feedback. I'm so glad to hear that you enjoyed your time with our friendly team and will be sure to pass your lovely comments onto Matt.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Their rep

Their rep, Mihan, was fantastic. Polite, patient and professional. He went above and beyond in helping resolve an issue over the validity of the cars warranty

November 28, 2025
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Kevin,

Thank you for taking the time to leave us such lovely feedback. I'm glad to hear that you had a positive experience and will be sure to pass your lovely feedback onto Michal.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi John,

Thank you for taking the time to leave us such lovely feedback! I'm so glad to hear that you have found our service excellent both prior to purchase and afterwards.

Thank you again for your business, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Excellent service.

December 3, 2025
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Good Afternoon,

Thank you for taking the time to leave us your feedback. I'm glad to hear that you had a positive experience.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

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