Motorpoint - Coventry Reviews 441

Very smooth sale, great car, most impressed. All round excellent service.

changing my vehicle from start to finish was a masterclass in how to look after customers. from finding a car, sorting my part exchange and picking up my new vehicle, my experience was first rate, no pushy salesman, no excuses just a very efficient young man called toby who made the whole process very very easy

Graham at Motorpoint Coventry
was very helpful, knowledgeable and professional
He was not pushy, which no one likes.
Brought a car from him and he was good at all
aspects of the sale and part exchange
Thank you very much Graham!

Toby was great. Very helpful and wanted to do a good job.

When viewing the car noted a mark ,spoke with manager and was rectified. Sending video off completed work before collection.The sales team on collection was very attentive, approachable and professional making me feel at ease.Ensured sat nav was set up as didn't live locally and their hospitality excellent nothing rushed .

I would like to personally thank Ash and Hawdung from your Coventry branch for their personal action for looking after myself in respect of the vehicle transfer from another branch through too the handover of my new car with yourself, they were both excellent.
They kept in constant communication with myself advising of the update situation on a daily basis, which unfortunately I never received from the salesman who sold me the car. a Matthew Howard.

Vicky made us feel so comfortable and was very helpful with all our questions it was a pleasure dealing with her

Toby, thank you for reaching out and finding the right car for me. It was a pleasure meeting you in Coventry although I live in Birmingham it was a smooth process. Don’t be too rushed in passing on your customer but overall Walden thank you.

Taylor, our salesman was lovely and made the experience a lot more smooth and enjoyable. For him being so new, he was so confident. I incurred a few issues in the process through my own fault but staff tried to help as much as possible and stay friendly and calm. The part ex and new finance was quick and easy. In and out within an hour. Would continue to use MP going forward. Only slight issue is there is a tyre pressure light on from day of purchase but was told it was because of the cold and it would go. Been 2 days and still on so far.

Vicky the lady who helped me was great in everything she did very helpful

they made us comfortable as soon as we arrived, Taylor was very helpful and informative,really satisfied with our purchase , when we picked our car up H was really helpful and friendly, thank you motorpoint

Thanks to Simon, Motorpoint made good on the price guarantee. Things didn’t go well on the first visit and I was extremely disappointed, but once I escalated my concerns the sales manager did the right thing for which I’m extremely grateful. The drop off and handover of the car was seamless and the funds were in my account on 20 seconds. I would recommend dealing with the Motorpoint Coventry team. Thank you!!!

This is the second time of using Motorpoint Coventry we came back because of our previous experience being efficient, helpful and friendly and we were not disappointed this time. Matt was very helpful, understood our requirements and we had our new car within a week

One email . One phone call back . 2 vans ordered . Week later ready to collect . Easy straight forward no messing about .

Friendand helpful staff not at all pushy.

Great service and very helpful

Customer care awful,

So I purchased a vehicle about 9 months ago from the Coventry dealership,everything was fine staff were brilliant originally, then I had a leak appear in the driver's footwell, called up motorpoint who's insurance advised me to go to Halfords, Halfords after 5 minutes of looking said it was the door, yet there was no water coming from the door, they advised me to take it back to where I purchased which of course was motorpoint, Called up motorpoint after being on the line for over an hour, explained the situation after numerous times of being put on hold, I was told that there is nothing they could do, A garage suggested there was water under the carpet and it looked like it had been there for a long time, I explained this to the lady on the call and her answer was, do you have proof it was there when you purchased it, WELL OBVIOUSLY NOT, I would not buy a new car and then begin to rip up the carpet to do checks, I am sure should have been done before selling. Just another example of companies caring, up until they get your money, absolutely shocking they could not even take a look or give any advice what to do. So if you do purchase a car from here, make sure you get that carpet up and do the checks yourself, because wants anything goes wrong you're on your own unfortunately, and yes I am aware my 6 month warranty was up, but I wasn't asking for a free fix, I was asking for customer care to actually care and help. Customer care until out of warranty.

Great price for my new Audi and the guy who dealt with me "H", was really informative and helpful

Had a really great experience a motor point coventry with Matt who showed us a lot of cars, wasn't pushy but really helpful and made the whole process easy and smooth.
Would highly recommend Motorpoint to friends and family.

Easy communication, straight forward to deal with. Sales people attentive, and helpful. It's 4th car I've brought from morotpoint, never been disappointed. Would definitely recommend them