Motorpoint - Coventry Reviews 

One email . One phone call back . 2 vans ordered . Week later ready to collect . Easy straight forward no messing about .

Friendand helpful staff not at all pushy.

Great service and very helpful

Customer care awful,

So I purchased a vehicle about 9 months ago from the Coventry dealership,everything was fine staff were brilliant originally, then I had a leak appear in the driver's footwell, called up motorpoint who's insurance advised me to go to Halfords, Halfords after 5 minutes of looking said it was the door, yet there was no water coming from the door, they advised me to take it back to where I purchased which of course was motorpoint, Called up motorpoint after being on the line for over an hour, explained the situation after numerous times of being put on hold, I was told that there is nothing they could do, A garage suggested there was water under the carpet and it looked like it had been there for a long time, I explained this to the lady on the call and her answer was, do you have proof it was there when you purchased it, WELL OBVIOUSLY NOT, I would not buy a new car and then begin to rip up the carpet to do checks, I am sure should have been done before selling. Just another example of companies caring, up until they get your money, absolutely shocking they could not even take a look or give any advice what to do. So if you do purchase a car from here, make sure you get that carpet up and do the checks yourself, because wants anything goes wrong you're on your own unfortunately, and yes I am aware my 6 month warranty was up, but I wasn't asking for a free fix, I was asking for customer care to actually care and help. Customer care until out of warranty.

Great price for my new Audi and the guy who dealt with me "H", was really informative and helpful

Had a really great experience a motor point coventry with Matt who showed us a lot of cars, wasn't pushy but really helpful and made the whole process easy and smooth.
Would highly recommend Motorpoint to friends and family.

Easy communication, straight forward to deal with. Sales people attentive, and helpful. It's 4th car I've brought from morotpoint, never been disappointed. Would definitely recommend them

Everything ran smoothly from being contacted about the vehicle by Lewis to collection with Vicky. Best part exchange price i was offered by any company

The young chap that dealt with me was very polite and very helpful. I would certainly recommend him to anyone if they needed help buying a car . His name was Toby.

Easy to deal with no forced selling of extra warranty or paint products, asked once and that was it,
I don’t agree with the £149 fee for bringing a car from another location,
If you don’t buy the car then yes you should be charged, but purchasing it when it arrives it should be refunded.

The help from a really good member of your staff. Toby Berry

I found the whole experience of buying a car from Motorpoint enjoyable. The low key interaction with your sales team was a pleasant change from the usual high pressure tactics employed by other firms.

Very friendly and knowledgeable sales assistant, which led to a very smooth transaction.

Graham was the jewel in the crown nothing was to much trouble.
He was so helpful with the buying of our car no question was left unanswered always giving us the answer.
Graham communicated well and certainly knew his job taking the stress out of potentially stressful times.
Thank you for your guidance patience and humour!! Graham it was much appreciated by us both !!

Very good customer service. Our sales assistant, Toby was excellent.

Very helpful staff &well arranged car collection.the car was well presented.

Within the family we have brought 2 cars from here this weekend. From start to finish the whole experience was brilliant. Friendly welcome and explanation of how they display the vehicles then left to browse with no pushy salespeople hanging on your shoulder. Once decided on a vehicle Wajid dealt with my daughter and myself with politeness and respect. Both transactions were swift and straightforward and again Wajid was great guiding us through the whole process. Will definitely be recommending to friends and family going forward.

The process of buying my car with Motorpoint was efficient and straightforward.
All information provided on the website was comprehensive,I was able to choose a collection time to suit me .
On pick up day , everything was ready and prepared,part exchange process was quick and easy too.
Very professional service!

Great range of cars to choose from.
Great prices!
Really friendly and helpful staff.
Thanks Graham!!