Overall great but can do better with customer service. Had an issue where my payment was not reflecting on their account and I was passed to so many different people any none of them were actually hel... See more
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See what reviewers are saying
Visited Both Birmingham and Derby sites car was purchased from Birmingham salesman very helpful not rushed into purchasing Cause I lived in Burton they transported the car to Derby When co... See more
Bailey C was extremely helpful, efficient and knowledgeable. He did everything he could to help us find our next car. He made sure the process ran as smoothly as possible and that all our requirements... See more
Absolutely fabulous customer service from Bailey Never felt pressured into anything No question was too daft. When I went to collect my car again fabulous customer service from Kyla Explained everyth... See more
Company details
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Chartwell Drive, DE21 6BZ, Derby, Derbyshire, United Kingdom
- 01332 508638
Over 1000 new cars every week
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Kyla in hand over and customer service…
Kyla in hand over and customer service was fantastic and has been a credit to the company
February 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service, helpful and not pushy
We went to Motorpoint as they had a number of cars that we had shortlisted and wanted to narrow our search. We went back and bought a nearly new car on our second visit because of the excellent service received- knowledgeable, friendly and not pushy. We collected on the 3rd visit and as previously, they couldn’t have been more helpful.Thanks to Josh, Martin and Leon
February 20, 2026
Reply from Motorpoint - Derby
We're delighted you found the perfect car with our assistance. It's great to hear that our team provided knowledgeable, friendly, and helpful service during your visits. Thank you for your positive feedback!
Thank you
Motorpoint
Reply from Motorpoint - Derby
We appreciate you taking the time to leave us a review. We are so pleased to hear you felt welcome with our customer service.
Thank you
Motorpoint
Experience was seamless and fast
February 13, 2026
Reply from Motorpoint - Derby
We're happy to hear that your experience was seamless and fast. Thank you for your positive feedback!
Thank you
Motorpoint
Reply from Motorpoint - Derby
We're happy you found it easy to buy and at a good price. Thanks!
Thank you
Motorpoint
There were car mats in the boot when I…
There were car mats in the boot when I came to view and collect the car, but I had to leave the car for one more day due to needing more paperwork, and when I collected it the next day, the car mats had been taken out. Then the staff refused to let me have the car mats back and acted as if there were no mats in the car in the first place. Just did not think it was professional to allow a customer to see there were mats in the car the first day of viewing and then take them out when we came to collect the car the following day. If I had the paperwork, I would have had the mats. Although the other service was good, this is what let the service down. If I had received the mats, the rating would have been higher.
February 11, 2026
Reply from Motorpoint - Derby
We appreciate you bringing this to our attention. We're sorry to hear the car mats were removed between your visits and that we didn't meet your expectations regarding this. We'll review this internally to ensure a more consistent experience in the future. Thank you for your feedback.
Thank you
Motorpoint
No oil in car 12/02/2026
Pick up my new to me car on 12/02/2026. And on Friday we drove to south Wales and back today checked the oil levels and it was just about showing on dip stick this car should have been serviced before I collected it as I told motorpoint the engine could of seized up. It cost me £60 pounds for my friend to change the oil and filter. Call motorpoint to say I was not happy sending a car out in a dangerous condition so called them and said can we have a invoice for the parts but no apology I think I was being good not going mad at them for sending a dangerous car out so will I use motorpoint again no so if you buy a car off them check the oil.
February 18, 2026
Unprompted review
Reply from Motorpoint - Derby
Thank you for bringing this matter to our attention. We’re sorry to hear about the issue with the oil level and the expense you incurred as a result.
I can see that you have been in contact with our Customer Care team; however, we have not yet received a copy of the invoice for the costs you mentioned. If you could please forward this to us, we will be happy to investigate the matter further.
Thank you again for your feedback, and we look forward to hearing from you soon.
Thank you
Motorpoint
Fantastic Experience
Fantastic Experience. Maia was brilliant. Not pushy just helpful and understanding. Went that extra mile to help us get our car. Will be using again when we change our car.
February 15, 2026
Reply from Motorpoint - Derby
We're happy you had such a fantastic experience! It's great to hear that our team member was so helpful and understanding. We appreciate your intention to use us again!
Thank you
Motorpoint
Friendly staff
Friendly staff that help you to navigate the modern computer problems of Tax, Insurance etc. No pressure sales just a very pleasant experience. I would highly recommend giving them a visit.
February 9, 2026
Reply from Motorpoint - Derby
We appreciate your recommendation and are happy to hear that you found our staff helpful with the paperwork. We're glad you had a pleasant, no-pressure experience.
Thank you
Motorpoint
Outstanding service from the start!
Outstanding service from the start!
My first experience of a car supermarket and we really impressed
February 14, 2026
Reply from Motorpoint - Derby
We are happy to hear that you received outstanding service and were impressed with your first experience at a car supermarket. Thank you for your review!
Thank you
Motorpoint
Very helpful & friendly staff.
Very helpful & friendly staff particularly Corey. Nothing was too much trouble for him. I would recommend motorpoint. When we picked up the car that we had chosen it was pristine and polished. Cheers from May.
February 13, 2026
Reply from Motorpoint - Derby
We appreciate you taking the time to share your experience! We're so glad to hear our team was helpful and made your purchase a great one. We're delighted you are happy with your car.
Thank you
Motorpoint
Very happy owner
Nobody pushing for a sale.
Very helpful when we were ready for assistance.
Friendly staff.
February 6, 2026
Reply from Motorpoint - Derby
We're glad you enjoyed your experience with our helpful and friendly staff. Thank you for your positive feedback; we appreciate it.
Thank you
Motorpoint
A great experience from start to…
A great experience from start to finish, sales chap Alex was great, would deffo recommend
Thank you
February 12, 2026
Reply from Motorpoint - Derby
We're happy to hear that you had a great experience from start to finish and that our sales team was great. We appreciate your recommendation.
Thank you
Thank you
Motorpoint
A great place to buy a car.
We were welcomed on arrival then allowed to wander around to find any interesting cars without any sales pressure. We were given the keys to look around our selected car then had a 20 min test drive after signing insurance papers. The purchase process was very relaxed. Warranty extension and extras were offered, but no pressure to buy them. We collected the car on the next day. We enjoyed the whole process and recommend Motorpoint as a great place to buy a car.
February 10, 2026
Reply from Motorpoint - Derby
We're happy to hear that you enjoyed your car-buying experience with us. It's great to know that you felt welcomed and experienced a relaxed purchase process. We appreciate your recommendation and thank you for your positive feedback.
Thank you
Motorpoint
I would recommend their Derby branch
I would recommend their Derby branch. On arrival greeted with a warm smile. Ash was our sales representative. No hard sell he knew about cars which makes a difference. We didn’t end up buying a car from them but would have no problem in using them in the future.
February 6, 2026
Unprompted review
Reply from Motorpoint - Derby
We're happy to hear that you had a positive experience at our Derby branch. It's great to know that you appreciated the service you received. Thank you for your feedback; we appreciate your recommendation and future consideration.
Thank you
Motorpoint
Reply from Motorpoint - Derby
We appreciate your feedback and are so glad our staff were helpful and friendly during your visit. We value your business.
Thank you
Motorpoint
Reply from Motorpoint - Derby
thank you for your review
Motorpoint experience.
Great service, with top quality vehicles ,at hard to beat prices., plus very fair trade in allowances.
February 1, 2026
Reply from Motorpoint - Derby
We appreciate you taking the time to leave us such a fantastic review! We're so glad to hear that you were happy with our vehicles and prices.
Thank you
Motorpoint
The salesman Leon on Saturday 31st January.
The sales man on Saturday, Leon, was very helpful and polite and was able to answer all of my questions. I would recommend Motorpoint Derby to anyone.
January 31, 2026
Reply from Motorpoint - Derby
We're happy to hear that your experience was so positive! We appreciate your recommendation and are glad our team was helpful and informative for you.
Thank you
Motorpoint
I've used Motorpoint on three separate…
I've used Motorpoint on three separate occasions.
There is a good selection of cars, they are reputable, and the staff are very friendly, informative, with no hard sell.
An overall first class service and I would have no hesitation in using them again in the future.
February 3, 2026
Reply from Motorpoint - Derby
We're happy to hear about your positive experiences with us over the years. It's great to know you appreciate our selection of cars, reputable service, and friendly staff. We appreciate your kind words and are glad you enjoyed our first-class service!
Thank you
Motorpoint
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