Great cars, very good on price and staff are just the best. This is my second car from Motorpoint and when it comes to renewal, I will go back as i know they will take great care of me as a customer.... See more

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Excellent process start to finish, I used the website to select the car I wanted and they shipped it up to Edinburgh for me to collect. Car was ready earlier than planned which was great however I cou... See more
I visited Motorpoint in Portobello on Saturday 13 June. The showroom was recommended to me by a friend for the low-pressure support that they received to find a car. The saleman who welcomed me, Lewis... See more
From first visit, to driving away with our new car, at a price cheaper than anywhere else, amazing service and quality by the whole team. No hard sell, no degrading talk on our trade in, unlike the... See more
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Company details
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company

- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.

Contact info
25 Baileyfield Road, EH15 1BT, Portobello, Edinburgh, United Kingdom
- 0131 608 3637

Over 1000 new cars every week
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Website easy to navigate and use
Website easy to navigate and use. Everything could be done online. When phoning to speak with customer services everything was straight forward.

Reply from Motorpoint - Edinburgh

Reply from Motorpoint - Edinburgh
Friendly helpfull knowledgeable staff…
Friendly helpfull knowledgeable staff very patient informative no pressure from them to buy the car.

Reply from Motorpoint - Edinburgh
Well Done Motorpoint.
I travelled from Accrington to Edinburgh to pick up my car, everything was ready to go when I arrived, all I had to do was pay the outstanding ammount and car tax, a few signatures and away I went, 25 minutes at top.
Well done Mororpoint.

Reply from Motorpoint - Edinburgh

Reply from Motorpoint - Edinburgh
First rate service from friendly and…
First rate service from friendly and efficient staff member Connor. Very happy with my new car.

Reply from Motorpoint - Edinburgh
Easy smooth transaction
Easy smooth transaction. First sales rep was not to knowledgeable about the car I purchased but got one of the other reps to go through the car details but good friendly service.

Reply from Motorpoint - Edinburgh
Great communication overall
Great communication overall. Staff member Jordan was very friendly, professional and explained the whole process of picking up our new car.

Reply from Motorpoint - Edinburgh
Straightforward
Straightforward, and helpful, a very uncomplicated way to buy a car. Everyone was a delight to deal with.

Reply from Motorpoint - Edinburgh

Reply from Motorpoint - Edinburgh
Very good sales process
Very good sales process, communications thereafter (the after sales process) could do with some minor improvement.

Reply from Motorpoint - Edinburgh

Reply from Motorpoint - Edinburgh
Simply super service
I got an excellent, almost unbelievable deal online. I initially contacted Motorpoint to check the details. I found myself talking to a lovely lady who answered all my questions politely, leaving me stunned. She said while you think I will give you a trade in price for your car. I didn't have to think I immediately bought the car. It was delivered to my local Motorpoint garage where a very polite, helpful sales person guided me through transferring my personal plate, no fuss. All in all, a smooth trouble free transaction. Thank you Motorpoint, I am a very happy cusfomer. A five star service.

Reply from Motorpoint - Edinburgh
Great service.
Never been to a dealer like this as its very relaxed and no pressure to buy anything, most of it was done on Internet and got a great deal on my car.
Would recommend to anyone!!

Reply from Motorpoint - Edinburgh
Hassle free buying experience
Hassle free buying experience. No cheesy salesperson giving the hard sell or following you about. My 3rd car from motorpoint and would happily use again.

Reply from Motorpoint - Edinburgh
Outstanding customer service
Outstanding customer service! Dougie made everything stress free and so easy! 100% recommend!

Reply from Motorpoint - Edinburgh

Reply from Motorpoint - Edinburgh
Focus
Car was ready on time and fully valeted, our handover was slick and smooth, friendly and efficient staff, only downside is the after sales products are too expensive, car mats, paint protection and warranty are all cheaper online.

Reply from Motorpoint - Edinburgh
Good choice of the vehicles I was…
Good choice of the vehicles I was looking for.Staff at Portobello branch very helpful and friendly made buying process easy and Instant insurance great idea.Legal and on the road in minutes.

Reply from Motorpoint - Edinburgh
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