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Motorpoint - Edinburgh Reviews 

500
TrustScore 4.5 out of 5

4.7

25 Baileyfield Road, EH15 1BT Portobello, Edinburgh, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great cars, very good on price and staff are just the best. This is my second car from Motorpoint and when it comes to renewal, I will go back as i know they will take great care of me as a customer.... See more

Rated 5 out of 5 stars

Excellent process start to finish, I used the website to select the car I wanted and they shipped it up to Edinburgh for me to collect. Car was ready earlier than planned which was great however I cou... See more

Rated 5 out of 5 stars

I visited Motorpoint in Portobello on Saturday 13 June. The showroom was recommended to me by a friend for the low-pressure support that they received to find a car. The saleman who welcomed me, Lewis... See more

Rated 5 out of 5 stars

From first visit, to driving away with our new car, at a price cheaper than anywhere else, amazing service and quality by the whole team. No hard sell, no degrading talk on our trade in, unlike the... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • 25 Baileyfield Road, EH15 1BT, Portobello, Edinburgh, United Kingdom

  • 0131 608 3637
Promotion box for Motorpoint - Edinburgh

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.7

Excellent

TrustScore 4.5 out of 5

500 reviews

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4.7

All reviews

(500)

6,277 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Website easy to navigate and use

Website easy to navigate and use. Everything could be done online. When phoning to speak with customer services everything was straight forward.

August 31, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

Hi Mr Haldane,
We appreciate you taking the time to share your feedback. We're happy to hear that you found our website easy to use and that our customer service was helpful.
Shannen

Rated 5 out of 5 stars

Fab service and value

Dealing with the company was fab

August 30, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

Hi Eimear,
We appreciate your feedback. We're so glad you had a wonderful experience dealing with our company.
Shannen

Rated 5 out of 5 stars

Friendly helpfull knowledgeable staff…

Friendly helpfull knowledgeable staff very patient informative no pressure from them to buy the car.

August 30, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

Hi John,
We appreciate your feedback and are so glad our staff was helpful, knowledgeable, patient, and informative, with no pressure to buy.
Thanks,
Shannen

Rated 5 out of 5 stars

Well Done Motorpoint.

I travelled from Accrington to Edinburgh to pick up my car, everything was ready to go when I arrived, all I had to do was pay the outstanding ammount and car tax, a few signatures and away I went, 25 minutes at top.
Well done Mororpoint.

August 28, 2025
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Reply from Motorpoint - Edinburgh

Hi David,
We're happy to hear that your journey to pick up your car went smoothly! We appreciate you highlighting the quick and easy process. Thank you for your positive feedback.
Shannen

Rated 4 out of 5 stars

Friendly welcoming staff

Friendly welcoming staff
No pressure on sales

August 25, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

Hi Martin,
We appreciate your kind words about our team's welcoming service and no-pressure sales approach. Thank you for your feedback!
Shannen

Rated 5 out of 5 stars

First rate service from friendly and…

First rate service from friendly and efficient staff member Connor. Very happy with my new car.

August 23, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

Hi Eileen,
We appreciate you taking the time to leave us a review. We are so glad to hear about your positive experience and that you are happy with your new car.
Shannen

Rated 5 out of 5 stars

Easy smooth transaction

Easy smooth transaction. First sales rep was not to knowledgeable about the car I purchased but got one of the other reps to go through the car details but good friendly service.

August 16, 2025
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Reply from Motorpoint - Edinburgh

Hi Mr Wells,
We're glad you had a smooth transaction and appreciate your feedback. We will use your comments to improve our team's knowledge and provide excellent service.
Shannen

Rated 5 out of 5 stars

Great communication overall

Great communication overall. Staff member Jordan was very friendly, professional and explained the whole process of picking up our new car.

August 16, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

Hi Christine,
We appreciate you taking the time to leave us such a fantastic review. We're so glad to hear that you had a positive experience and that our team was helpful.
Shannen

Rated 5 out of 5 stars

Straightforward

Straightforward, and helpful, a very uncomplicated way to buy a car. Everyone was a delight to deal with.

August 21, 2025
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Reply from Motorpoint - Edinburgh

Hi Margaret,
We're glad you found buying a car uncomplicated and helpful. It is wonderful to hear that everyone was a delight to deal with. Thank you for your feedback!
Shannen

Rated 5 out of 5 stars

Quick and simple

Quick and simple, no hanging around and friendly staff.

August 16, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

Hi Stephen,
We appreciate you taking the time to share your feedback. We're so glad to hear that you found our team friendly and efficient!
Shannen

Rated 4 out of 5 stars

Very good sales process

Very good sales process, communications thereafter (the after sales process) could do with some minor improvement.

August 17, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

Hi Ross,
We're happy to hear that you found the sales process very good. We appreciate your feedback regarding the after-sales communications and will work to improve.
Shannen

Rated 5 out of 5 stars

In my experience everything was…

In my experience everything was explained well

August 15, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

Hi Lynn,
We're happy to hear that everything was explained well. Thank you for your positive feedback; we appreciate it.
Shannen

Rated 5 out of 5 stars

Simply super service

I got an excellent, almost unbelievable deal online. I initially contacted Motorpoint to check the details. I found myself talking to a lovely lady who answered all my questions politely, leaving me stunned. She said while you think I will give you a trade in price for your car. I didn't have to think I immediately bought the car. It was delivered to my local Motorpoint garage where a very polite, helpful sales person guided me through transferring my personal plate, no fuss. All in all, a smooth trouble free transaction. Thank you Motorpoint, I am a very happy cusfomer. A five star service.

August 14, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

Hi Ian,
We're happy to hear that you had such a smooth and trouble-free experience with us. It's great to know that you were pleased with the helpfulness of our team and the ease of transferring your plate. Thank you for your five-star review!
Shannen

Rated 5 out of 5 stars

Great service.

Never been to a dealer like this as its very relaxed and no pressure to buy anything, most of it was done on Internet and got a great deal on my car.
Would recommend to anyone!!

August 12, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

Hi Wayne,
We're happy to hear that you enjoyed the relaxed atmosphere and got a great deal through our online service. Thank you for recommending us!
Shannen

Rated 5 out of 5 stars

Hassle free buying experience

Hassle free buying experience. No cheesy salesperson giving the hard sell or following you about. My 3rd car from motorpoint and would happily use again.

July 26, 2025
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Reply from Motorpoint - Edinburgh

Hi Bob,
We're happy to hear that you had a hassle-free buying experience and appreciate your continued business. Thank you for your positive feedback; we value it greatly!
Shannen

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service! Dougie made everything stress free and so easy! 100% recommend!

July 29, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

Hi Adam,
We're happy to hear that your experience was stress-free and easy. Thank you for the recommendation; we appreciate your positive feedback!
Shannen

Rated 5 out of 5 stars

Tank you

Thanks, It was a great experience

July 29, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

Hi Steffi,
We're glad you had a great experience. Thank you for sharing your positive feedback with us; we appreciate it.
Shannen

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish

July 30, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

Hi Lisa,
We're happy to hear that you had a great experience with our customer service! Thank you for your positive feedback.
Shannen

Rated 5 out of 5 stars

Focus

Car was ready on time and fully valeted, our handover was slick and smooth, friendly and efficient staff, only downside is the after sales products are too expensive, car mats, paint protection and warranty are all cheaper online.

July 27, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

Hi Andrew,
We're happy to hear that your car was ready and the handover was smooth! We appreciate your feedback regarding the after-sales products and will take it into consideration. Thank you!
Shannen

Rated 5 out of 5 stars

Good choice of the vehicles I was…

Good choice of the vehicles I was looking for.Staff at Portobello branch very helpful and friendly made buying process easy and Instant insurance great idea.Legal and on the road in minutes.

July 11, 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

Hi Thomas,
We're happy to hear that you found a good selection of vehicles and that our staff were helpful. We're glad the buying process was easy and the instant insurance was a great idea for you!
Shannen

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