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Motorpoint - IpswichReviews 

286
TrustScore 4.5 out of 5

4.6

West End Road, IP1 2DZ Ipswich, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Everything went to plan, and I am happy with purchase, so far! Perhaps a bit more help with car set-up familiarisation.

Company replied

Rated 5 out of 5 stars

Staff are helpful, not pushy & focussed on the needs of the customer. The whole buying & part exchanging process was so smooth & trouble free. I had used a different branch previously & was impress... See more

Company replied

Rated 4 out of 5 stars

The young man who dealt with our part exchange and purchase was very professional and calm. We had a few problems with the service history of our vehicle which was solved amicably. We were happy wit... See more

Company replied

Rated 5 out of 5 stars

Everybody at the Ipswich branch are so friendly that it does not matter who you see they will help you in any way you need. Though there were a few problems these were all sorted in a professional and... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

Promotion box for Motorpoint - Ipswich

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.6

Excellent

TrustScore 4.5 out of 5

286 reviews

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4.6

All reviews

(286)

5,871 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very easy and comfortable buying…

A very easy and comfortable buying experience from start to finish.
The product, service and staff members all first class.
Motorpoint clearly puts the Customer first by virtue of the way business is conducted - from the cars available, the information support and the process.
Would highly recommend to anyone looking to buy or sell their car

November 24, 2025
Motorpoint - Ipswich logo

Reply from Motorpoint - Ipswich

We're happy to hear that you found buying a car from us easy and comfortable. It's great to know our product, service, and team met your expectations. We appreciate you recommending us!

Thank you
Motorpoint

Rated 4 out of 5 stars

As the last survey I filled in all…

As the last survey I filled in all management and staff extremely helpful and pleasant until I made a call to the office which I asked a question regarding the whereabouts of the car mats that seem to have been removed from the vehicle I have enquired 2 more times but with no answers. Very happy with my purchase but?

November 21, 2025
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Reply from Motorpoint - Ipswich

We appreciate your positive feedback regarding our team's helpfulness and your satisfaction with your purchase. We are sorry to hear about the missing car mats and the lack of response.

Thank you
Motorpoint

Rated 5 out of 5 stars

Five stars

Five stars. Great range of nearly new vehicles to choose from at reasonable prices. Purchased 3 vehicles from Motorpoint in the past 3 years and cannot recommend them highly enough.

November 9, 2025
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Reply from Motorpoint - Ipswich

We're happy to hear that you've had such positive experiences with us over the past few years. It's great to know you appreciate our selection and prices. Thanks for your recommendation!

Thank you
Motorpoint

Rated 5 out of 5 stars

Very helpful salesman Tom

Very helpful salesman Tom
Very happy with vehicle

November 6, 2025
Motorpoint - Ipswich logo

Reply from Motorpoint - Ipswich

We're happy you had a great experience and that you are happy with your vehicle. Thanks for your positive feedback.

Thank you
Motorpoint

Rated 5 out of 5 stars

Seamless and extremely friendly

Seamless and extremely friendly, very professional and very customer responsive. All questions answered without issue, the car is awesome.

November 6, 2025
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Reply from Motorpoint - Ipswich

We're happy to hear that you found our team seamless and friendly! We appreciate you mentioning our professionalism and responsiveness. We are so glad you love the car!

Thank you
Motorpoint

Rated 5 out of 5 stars

It was a very good service from…

It was a very good service from Motorpint
Staff are amazing . Very helpful and keen to care about the customers.

November 1, 2025
Motorpoint - Ipswich logo

Reply from Motorpoint - Ipswich

We appreciate you taking the time to share your feedback! We are happy to hear that our staff were helpful and keen to care about your needs.

Thank you
Motorpoint

Rated 5 out of 5 stars

I was worried that I was going to be…

I was worried that I was going to be pushed into buying something I didn't want and couldn't afford. I was so wrong, motorpoint really listened to what I wanted, what my budget was and found me the perfect car. Thank you so much for your service.

November 2, 2025
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Reply from Motorpoint - Ipswich

Hi Kristen,
Thank you for writing a lovely review. We are very pleased you had such a positive experience.

Rated 4 out of 5 stars

Over all a good experience

My question has now been answered and everything is ok
Over all it was good experience buying from Motorpoint, the price was very good and the buying process very easy
Happy to recommend

September 26, 2025
Motorpoint - Ipswich logo

Reply from Motorpoint - Ipswich

Hi Tony,

We're sorry to hear about your experience. If you would like to discuss this further, please give us a call on 01332426351

Rated 5 out of 5 stars

My new Audi A5

The whole experience was very easy, straight forward and very efficient.

October 11, 2025
Motorpoint - Ipswich logo

Reply from Motorpoint - Ipswich

Hi Charles,
Thank you for your review. We're all very happy that you enjoyed your experience

Rated 5 out of 5 stars

Handover was excellent throughout

Handover was excellent throughout. Special mention to Harrison at Ipswich who took ownership and gave us a great buying experience.

October 3, 2025
Motorpoint - Ipswich logo

Reply from Motorpoint - Ipswich

Hi Matthew,
We are very pleased to hear you have had a great experience, i will be sure to pass on your lovely comments to Harrison. Thank you for leaving a review.

Rated 5 out of 5 stars

Easy to do business with

Ease of transaction from initial contact with central sales office through to completion of the sale and purchase

September 26, 2025
Motorpoint - Ipswich logo

Reply from Motorpoint - Ipswich

Hi Mr cook,
Thank you for writing a review, we are pleased to hear you have had a positive experience.

Rated 5 out of 5 stars

Friendly and Helpful Staff

Very friendly staff who explained everything very well and helped tailor my experience to find the best deal for the car I was looking for.

September 27, 2025
Motorpoint - Ipswich logo

Reply from Motorpoint - Ipswich

Hi Christian
Thank you so much for your review and your kind words. We're so pleased you had such a good experience.

Rated 5 out of 5 stars

Cameron Higgins was excellent

Cameron Higgins was excellent , thoroughly professional

September 22, 2025
Motorpoint - Ipswich logo

Reply from Motorpoint - Ipswich

Hi Phil,

Thank you for leaving a review. I will make sure to pass on your lovely comment to Cameron.

Rated 5 out of 5 stars

All staff are very helpful

All staff are very helpful, kind and courteous from start to finish, even checking in after purchase to make sure everything was okay, would highly recommend

September 9, 2025
Motorpoint - Ipswich logo

Reply from Motorpoint - Ipswich

We appreciate you taking the time to share your experience. We're happy to hear that our team provided helpful, kind, and courteous service and followed up after your purchase.

Thank you
Motorpoint

Rated 5 out of 5 stars

THE GUYS WERE VERY HELPFUL

THE GUYS WERE VERY HELPFUL
AND DID NOT PUSH ME

September 3, 2025
Motorpoint - Ipswich logo

Reply from Motorpoint - Ipswich

We appreciate your feedback and are happy to hear that our team was helpful and respectful of your needs.

Thank you
Motorpoint

Rated 5 out of 5 stars

Buying a car made easy

Everything from finding a car to buying it is so easy and straight forward at Motorpoint, thats why I always buy from here. Staff always friendly, Harrison was my salesman this time and he is a credit to your sales team, professional through out.

August 30, 2025
Motorpoint - Ipswich logo

Reply from Motorpoint - Ipswich

We're happy to hear that buying a car from us is always easy and straightforward! We'll pass on your kind words to the sales team.

Thank you
Motorpoint

Rated 5 out of 5 stars

Motorpoint - A simple way to buy a car

A combination of excellent selection of vehicles, an easy to use website backed-up with good telephone sales team, simple and low-cost transfer of our chosen car to the local Ipswich branch, good part-exchange process, availability of temporary insurance in-branch and a pleasant and efficient staff member, Harrison, who guided us through the process. In addition, a decent test drive on a mixture of roads to fully satisfy ourselves that the car was what we wanted.

The Ipswich branch, only open for 2 years, has a young team who were all very helpful.

September 3, 2025
Motorpoint - Ipswich logo

Reply from Motorpoint - Ipswich

We're happy to hear that you enjoyed the vehicle selection, website, and sales team. We appreciate your positive feedback regarding the team's helpfulness.

Thank you
Motorpoint

Rated 5 out of 5 stars

Unexpected Pleasure

As an old man, who has bought at least 15 cars over my lifetime I have never felt comfitable with car salesman.They have always adopted the "master and servant" stance with me being the servant.My experience with Motorpoint was completely different and ,surprisingly, a pleasant experience.I was treated as an equal,no pressure applied and all my questions dealt with quickly and professionally.Everyone I encounted from the car cleaner to the 3/4 staff I met in my 2 visits were friendly and seemed pleased to see me.The car itself on collection was well prepared and in line with my expectations.Top marks to all.

August 29, 2025
Motorpoint - Ipswich logo

Reply from Motorpoint - Ipswich

We're happy to hear that your experience was pleasant. It's great to know we treated you with respect and met your expectations. We appreciate your positive feedback and top marks!

Thank you
Motorpoint

Rated 5 out of 5 stars

The team at Motorpoint Ipswich helped…

The team at Motorpoint Ipswich helped us to find a car to suit our needs and budget. They were friendly, helpful and professional, listening carefully to our requirements and finding what we needed.
They gave us time to look at and test drive the car without pressure.
The collection process was efficient and the car was well presented.
This is our third Motorpoint car, we like the way they do business.

August 27, 2025
Motorpoint - Ipswich logo

Reply from Motorpoint - Ipswich

We're glad you enjoyed your experience at Motorpoint Ipswich. It's great to know that our team helped you find the perfect car to suit your needs. We appreciate your continued business and value that you enjoy our approach. Thanks for the positive feedback!

Thank you
Motorpoint

Rated 5 out of 5 stars

knowledgeable

knowledgeable, helpful, friendly and efficient

August 20, 2025
Motorpoint - Ipswich logo

Reply from Motorpoint - Ipswich

We are happy to hear that you found our team helpful and efficient. We appreciate your positive feedback and your time!

Thank you
Motorpoint

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