Motorpoint - Oldbury Reviews 

Great, straightforward and no nonsense.

The staff are friendly not pushy very helpfull and realy look after you

How much easier could it be to get a new car . Greeted with a friendly face , if the car had been on site we could have walked away with it the same day .
I would definitely recommend using motorpoint oldbury .

Had "Pre Purchased" the car online and moved to my local branch. Was in and out in less than an hour. Couldnt fault the Handover rep, all in all a pretty smooth experience

Staff were helpful. They were informative of all the queries I had. They’re very good at communicating via emails.

No complaints, was dealt with efficiently

I brought a £10.000 skoda fabia and after a couple of days it would not lock. Took it back to motorpoint twice and they said nothing wrong. Out shopping one day and again it wouldn't lock. Used the supposed warranty and took it to a garage miles away and they changed the fob batteries. Got home and it wouldn't lock. Taking it back to get my money back. I will post again with follow up

Effortless from searching for a new car to exchanging mine. Staff were very helpful. Sales Executive Sam Hague was a pleasure to deal with and especially helpful with the IT issues involved in buying and selling

No waffle, no extra hidden charges straight to the point of buying a vehicle. Just what you need when you are spending a good chunk of your hard earned cash. Would recommend Motorpoint if you what an uncomplicated transaction with a friendly sales team.

Great guys, very helpful, not pushy at all they try their best for you
I’d highly recommend

I usually hate buying cars but this was a great experience. We were helped by Gavin in sales and I have to say, the transaction was brilliant! Smooth, well informed and honest throughout. We’ll definitely be going there again and I can recommend Oldbury without a doubt. Car was value for money and straightforward to buy, I felt they actually listened to what we wanted (which is rare) and they pulled out all the stops to get the car quickly. Efficient and no nonsense with a great car at the end of it. Warranty looked inclusive too.

Wide choice of cars available. Friendly & approachable staff. QR code on each vehicle to obtain full details; was able to save & compare. Offered fair price on exchange. Expected up-sell, but not overly pushy. This is the second time using Oldbury Motorpoint & will probably visit again.

Very helpful and on time

Matt was really helpful from the moment we got there to the moment we left. It was nice to be left to look at the cars without someone following us around like other places. Was simple to just go to him and ask for the keys we needed. The whole experience went smooth.

Friendly and supported staff

From looking for a car to buying one was efficient and organised.
The sales was excellent Chris was polite and explained everything and did a great job.

Staff were knowledgeable and helpfull

Large range of vehicles to choose from. Staff are knowledgeable and helpful. Nice environment to relax whilst you are waiting with free hot drinks.

Update on 2026/2/22: Thank you to Samantha for helping me book my car in for repairs on 2026/2/23. She was so kind and helpful throughout the process, and her quick responses made everything much easier. I’m very grateful for her help.

2026/1/30: I purchased my vehicle in late Oct 25. During the test drive prior to purchase, a “Start/Stop Error” message appeared on the dashboard. I was advised by the sales representative that this issue would resolve itself after a long-distance drive. However, despite completing several long trips, the error remained.

Within 14 days of purchase, I contacted customer service and booked my vehicle into the Oldbury branch for repair. My car was kept for repair from mid-November to mid-December, yet the original Start/Stop error was not resolved. In addition, a new airbag error appeared during this period.

The vehicle was returned to me a few days later with only the airbag error cleared, while the Start/Stop error remained. As I was about to go on holiday for a month and the car would be parked at the airport, I was assured by the Oldbury customer service team that they would re-arrange the repair upon my return.

After returning from my holiday in mid-January, I made multiple attempts to contact the Oldbury branch to re-arrange the repair. Unfortunately, despite repeated calls, I have not received any response or callback, and the fault remains unresolved. This lack of communication and follow-up has been extremely disappointing and frustrating.

We purchased a mini countryman all4 hybrid.. we had it less than a week when we had to take it back as there was a problem with the drive train. They checked the car telling us it was sorted . I only managed to get home when it came on again . Phoned up was booked in the following day . 2 hours and confirmation that there was a fault . We were offered a refund - £500 or an exchange se we exchange the car for another mini from a different brance they even got it moved to were we were at no extra cost to us. So service very good to be fair.