Motorpoint - Portsmouth Reviews 

Agreed to sell my car to Motorpoint. Booked an appointment and uploaded all the documents they requested prior to the appointment V5, I’d etc. so all the pre buying prep could be done to ensure the sale went smoothly on the appointment day.

Arrived on time and the agent then set about uploading all the documents into his terminal , even though I had already supplied them , definitely not the smooth process communicated

When it came to the HPI check, it errored on their system as the car had previously a private plate. It passed HPI on the old plate but not the plate on the car, even though VINs were identical matched the car and both V5s were in their hands.

To my surprise the agent then told me to sort it with Motorpoint’s HPI company and gave me their number. I then called them and comically they asked to speak to the Motorpoint agent!

It was clear the agent and manager were stuck on their system error and didn’t know what to do other than give me directions to Webuyanycar.

I went to webuyanycar, same HPI issue, but resolved easily by the manager !

Sadly this left we with zero confidence in Motorpoint’s operation and their ability to offer a buy your car offering

Excellent customer service skills; I was assisted primarily by Finn (Harrison), however, every team member I engaged with was polite and professional. There are many other vehicle sales outlets available and the only thing that separates them is the sales teams. Motorpoint have nailed it! Of course it helps when you have great products at competitive prices too. I've returned a few times to get advice on the use of some the cars features (driver assistance technology) and have experienced the same great support. After sales service? Spot-on.

Very helpful and efficient service.

We were warmly greeted by Megan on arrival and after explaining our situation, she talked us through all of the options available to us. After failing to get the finance required, she quickly found an alternative vehicle that met these requirements.
I cannot emphasise enough how Megan made our experience painless and how knowledgeable she is.
Our vehicle is just what we wanted and thanks again Megan. You have one very happy customer.

Upon arrival at Motorpoint in Portsmouth I received a warm welcome and was introduced to Megan Standing, Megan advised me that she would be looking after the sale and part exchange. Megan was knowledgeable and professional throughout, clearly experienced her confidence made the whole experience both straight forward and enjoyable. Any questions I asked were answered honestly and with confidence. Thanks to Megan the process was seamless.

Great service, transparent, friendly, good information and clear. Car was exactly as described. 5 stara

Excellent service from Charlie the salesman very professional I’ve delt with him for some years now and he is a credit to Motorpoint

Buying my car through Motorpoint was simply so well organised
The staff were very friendly and professional
The car was ready with a great set up in its own viewing bay which was cool
I would recommend motorpoint to friends
Thank you

The car was ready and beautifully prepared, the staff were very attentive in fact it was a very pleasant experience and I would have no hesitation in recommending this company to any potential car purchasers

Good service, and Wesley was friendly and professional. The parcel shelf was missing from the car and this was sorted out very quickly too

Friendly and polite sales assistant
Listened to my requirements and found me a car that was ideal for me

Charlie was great. We originally test drove a different car but it wasn’t for us. Charlie took time to see what other cars were at other sites, discuss the differences and we booked one for transfer. Charlie also told us about all the extra services we could have. This meant we had time to consider them and which ones we wanted. The car was great to drive, practically spotless. We love our new car and will definitely using MotorPoint when we look to buy again.

Staff are friendly

Not only did I have a dedicated support person, but as this was my first car they went above and beyond to ensure I felt comfortable with my purchase. When she wasn't available there was always another member of staff who was there to help as needed.

friendly staff Wesley answered all questions we had. looked at the car and took for a test drive on a Wednesday and picked the car up the next day. when we collected the car it was clean inside and out. and I am very happy with the car. the only thing we could have been told more information about is the paperless paper work. as its been a few years since we bought a new car and the paperless thing we didn't know anything about it. maybe you shouldn't presume everyone knows how it works. if it wasn't for that I would have given 5 stars.

Excellent service from start to finish

Very relaxed atmosphere and not hassled when looking for a car.The finance side a bit daunting as not used to working on the computer.But overall the sale of our new car was quite straightforward.

Very good I’m happy

It was a painless experience, with the staff very attentive and helpful.

Good understanding offer good deal