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Motorpoint - Portsmouth Reviews 

386
TrustScore 4.5 out of 5

4.6

468 London Road, PO2 9RN Hilsea, Portsmouth, GB


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Rated 5 out of 5 stars

I dealt with a salesman called Josh, he was helpful and attentive towards me when purchasing a new car from motor point. I would give Josh a five star for his service he offered while preparing my ca... See more

Company replied

Rated 5 out of 5 stars

From start to finish Finn was amazing. He was patient, understanding and not pushy in any way which is just what I needed after having been in an accident and having my car written off. He got me the... See more

Company replied

Rated 5 out of 5 stars

We have just got our 6th car from motorpoint. Can not fault the service or the cars that we have received. Megan has sold me 3 of our cars and she is so nice and friendly. We have become part of... See more

Rated 5 out of 5 stars

The welcome received from the team made feel at ease( we have not had booked an appointment). Josh was brilliant, very professional and patient with us. They answered to all the questions, kept... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • 468 London Road, PO2 9RN, Hilsea, Portsmouth, United Kingdom

  • 02394 270705
Promotion box for Motorpoint - Portsmouth

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.6

Excellent

TrustScore 4.5 out of 5

386 reviews

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4.6

All reviews

(386)

6,255 reviews in the last 12 months

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Rated 5 out of 5 stars

Came up with the right vehicle

During my car search, which was quite some time Megan S, was fantastic in keeping in touch without ever being pushy, came up with the right vehicle for me. Her patience, professionalism, and dedication made the entire process so much easier. The car’s presentation, the seamless test drive arrangement, and attention to detail didn’t go unnoticed, I truly appreciated the effort put into this major purchase. I have every confidence that any aftersales support will be handled with the same level of care and attention.

May 30, 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 5 out of 5 stars

Purchased our new car from Meghan today…

Purchased our new car from Meghan today and we couldn't have been happier with the service provided. Meghan was helpful, friendly and assisted us every step of the way, and very happy with our new car!

May 31, 2025
Unprompted review
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 5 out of 5 stars

The reason of my review is Megan…standing

The reason of my review is Megan Standing left us alone to look at cars with no pressure . Due to this mannerism we bought a car even though we were only looking . We were offered hot or cold drink was made to feel welcome , she valued our car we were so pleased with outcome , I done the deal . I highly recommend Megan she’s an asset to motorpoint . Thank you for all you done for us Emma and Nigel

May 31, 2025
Unprompted review
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 5 out of 5 stars

1st class service

1st class service, my wife and myself were treated really well, from the moment we arrived to look for a vehicle to the date of collection everything went smoothly, the saleswoman Megan was really helpful and friendly, it seems that this branch works well as a team, any issues were dealt with as a group, definitely something to be proud of, the final handover was very smooth, I was given a good price for my part exchange vehicle, which reflected in the deal, making this a easy exchange, only downside where were the complementary chocolates sealing the deal 😂, i would definitely recommend this car sales, very rare to find such a great service.

May 17, 2025
Unprompted review
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 5 out of 5 stars

Brilliant experience with Wesley

Wesley was brilliant in finding me my new car. He went through everything in great detail, helped me with recommendations and gave me an overall brilliant experience. I 100% recommend motorpoint for your next car and will be using them again.

May 28, 2025
Unprompted review
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 5 out of 5 stars

Amazing!! Would highly recommend.

I had such a pleasant experience with Megan at the Portsmouth branch, she was in contact throughout my whole car buying journey but not in a pushy way which I found else where. Megan went above and beyond to assist me.
I had a very specific list of what I needed and what I didn’t want. Megan listened and understood all of my needs and never once made me think I was being awkward. She is a Gem and anyone who is looking for a car I most certainly will send them
Her way! ⭐️⭐️⭐️⭐️⭐️ 5* from me

May 1, 2025
Unprompted review
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 5 out of 5 stars

Charlie was a fantastic representative…

Charlie was a fantastic representative of Motorpoint-Portsmouth. He is professional, extremely helpful, very knowledgeable and gave us 5 star service. Couldn’t recommend him and Motorpoint more highly. Very happy customers!

May 27, 2025
Unprompted review
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Jamey Dickinson
Sales Support

Rated 5 out of 5 stars

Outstanding customer service for a great new car!

I've just bought a new car from Megan S at the Portsmouth branch and she's been brilliant. It's taken weeks (maybe months) to find the right vehicle and she's been amazing at keeping in touch but not being in the least bit pushy. Nothing was too much trouble and I have every confidence that if I do have any issues, not that I'm expecting any, they will be resolved.
Also worth mentioning that the whole team at Portsmouth were friendly, helpful and incredibly patient with my energetic 4 year old!

May 24, 2025
Unprompted review
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Jamey Dickinson
Sales Support

Rated 5 out of 5 stars

Motorpoint always has a great selection…

Motorpoint always has a great selection of vehicles at good prices and they offer generous trade in values.
Charlie was my salesperson and he was extremely knowledgeable , helpful and efficient. Whenever I have been considering cars Charlie has always made great recommendations based on a good understanding of what I'm looking for in a car. I can honestly recommend Charlie to anyone who is searching for a car.
Have been buying from Motorpoint for 20 years and I will continue to go there before considering anywhere else.

May 25, 2025
Unprompted review
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Jamey Dickinson
Sales Support

Rated 5 out of 5 stars

Great customer service

Great customer service

May 20, 2025
Unprompted review
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Jamey Dickinson
Sales Support

Rated 5 out of 5 stars

As Motorpoint is close to my home

As Motorpoint is close to my home. I thought I would pop in not expecting and pleasantly surprised to find such a wide range of vehicles. I was greeted by Wesley who invited me to look round asked what I was looking for searched for the specific car I was looking for, it came down to a choice of 2. He gave me advice and time to decide what I wanted to do with no pressure. Very professional with a friendly approach. Made the process very easy. Would highly recommend Motorpoint and Wesley as a salesperson 10/10.

May 21, 2025
Unprompted review
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Jamey Dickinson
Sales Support

Rated 5 out of 5 stars

Megan Tee was an absolute star and…

Megan Tee was an absolute star and resurrected our confidence in the Motorpoint service despite our negative experience with Charlie at the Portsmouth branch. Would highly recommend Megan as a life saver and for coming up trumps with her positive, professional and efficient service..

May 17, 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Jamey Dickinson
Sales Support

Rated 5 out of 5 stars

Informative and helpful

Informative and helpful, without being pushy, listened to what we were saying and helped us narrow down on what we were after. Charlie was great, and the other staff on calls and emails were also super helpful.

May 13, 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Jamey Dickinson
Sales Support

Rated 5 out of 5 stars

No fuss delivered on everything…

No fuss delivered on everything promised with very pleasant and helpful staff

May 12, 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Jamey Dickinson
Sales Support

Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with Motorpoint. From start to finish, they made the car buying process incredibly easy and stress-free. Their team was professional, helpful, and genuinely cared about finding the right car for me. The entire process was quick, transparent, and efficient. I highly recommend Motorpoint to anyone looking for a reliable and customer-focused car dealership. They truly went above and beyond!

May 11, 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Jamey Dickinson
Sales Support

Rated 5 out of 5 stars

Absolutely fantastic experience...

Absolutely fantastic experience from start to finish. Personalised service. Nothing too much trouble. Megan was amazing at helping me find the perfect car. Great communicating updates with the car. The aftercare was second to none. We are loyal customers and have purchased previous cars with motorpoint. You know you're going to get the best price and the best service. Highly recommend anyone looking for a new car to visit motorpoint in Portsmouth.

May 10, 2025
Unprompted review
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Jamey Dickinson
Sales Support

Rated 5 out of 5 stars

Helped me with all the paperwork and…

Helped me with all the paperwork and details.
All the staff went out of their way to make me feel welcome.
Coffee on tap.
Thumbs up from me
Thank you Charlie Rogers

April 26, 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Jamey Dickinson
Sales Support

Rated 5 out of 5 stars

Great

Great, quick service. Megan was brilliant and I would recommend everyone to use Motorpoint

April 28, 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Jamey Dickinson
Sales Support

Rated 5 out of 5 stars

Fast, smooth and very quick to process

Experience was good. The salesman (albeit we already had a car reserved via the website) was well mannored, friendly and made the whole experience easy and smooth.

Only nitpick is that the car had a couple small scuffs and fabric interrior coming away on the doors that were not otherwise mentioned on the website, unfortunately due to it being used (only has 10k miles). They were not willing to reduce the price at all but they weren't bad enough to not make us want the car anyway.

April 27, 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 1 out of 5 stars

Offered me a price then I message…

Offered me a price then I message asking g about a finance deal. No reply then the ar was sold all they were intetested in was pay the deposit to secure the car. Will never look at this web site again

April 1, 2025
Unprompted review
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Hello Dave,

I am really sorry to hear about your experience. Please do not let this experience put you off. I am unsure of your location, however we do have 21 branches located throughout the UK. We would be happy for you to visit us at our Portsmouth branch where our sales team would be more than happy to assist you throughout your car buying journey!

Kind regards,
Megan
Sales Support

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