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Motorpoint - Sheffield Reviews 

826
TrustScore 4.5 out of 5

4.7

Sheffield Business Park, Europa Link, S9 1XU Sheffield, South Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great customer service from Adam and Logan. They had a varied selection of cars to consider and test drive at sheffield before I made my final choice. I will definitely be back again in the future for... See more

Rated 4 out of 5 stars

No issues. There was a dent on the car and they put that right. We bought the vehicle outright and although the sales person wasn't getting more commission if we did finance, in which he was a little... See more

Company replied

Rated 5 out of 5 stars

Good price. Good showroom. Likeable salesman Adam. Downpoint was door protection device was broken. Was promised a replacement in post. Received wrong part, rang up for correct part sending, then noth... See more

Company replied

Rated 5 out of 5 stars

Purchased our 3rd car from Sheffield Motorpoint. A pleasant experience provided by Adam. We had a few issues on collection that required attention. Donna and Adam promptly dealt with these and r... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • Sheffield Business Park, Europa Link, S9 1XU, Sheffield, South Yorkshire, United Kingdom

  • 0114 2055037
Promotion box for Motorpoint - Sheffield

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.7

Excellent

TrustScore 4.5 out of 5

826 reviews

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4.7

All reviews

(826)

6,277 reviews in the last 12 months

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Rated 4 out of 5 stars
Motorpoint - Sheffield logo

Reply from Motorpoint - Sheffield

Hi Alan,
Thank you for your review, it is always great to hear we have a happy customer.
Kind Regards
Motorpoint Sheffield

Rated 5 out of 5 stars

Great service

Friendly helpful and knowledgeable staff. A comfortable showroom and large selection of vehicles to choose from.

February 24, 2026
Motorpoint - Sheffield logo

Reply from Motorpoint - Sheffield

Hi Julie,
We appreciate your positive feedback and are so glad you found our staff helpful and knowledgeable. We're also happy you enjoyed our showroom and vehicle selection.
Kind Regards
Motorpoint Sheffield

Rated 5 out of 5 stars

5 star service

First class service from start to finish. No tough sales techniques. Just good old fashioned customer service.

March 2, 2026
Motorpoint - Sheffield logo

Reply from Motorpoint - Sheffield

HI,
We're happy to hear that you were impressed with our first-class service and appreciated our straightforward approach. Thank you for your positive feedback!
Kind Regards
Motorpoint Sheffield

Rated 5 out of 5 stars

Excellent service from Motorpoint

Excellent service from Motorpoint, And salesman Gianluca.

March 3, 2026
Motorpoint - Sheffield logo

Reply from Motorpoint - Sheffield

Hi Shaun,
We're happy to hear that you had such a positive experience with our service and a member of our team. Thank you for your feedback.
Kind Regards
Motorpoint Sheffield

Rated 5 out of 5 stars

Great choice and extremely helpful sales people

No pressure sales staff that guided us through our purchase

February 25, 2026
Motorpoint - Sheffield logo

Reply from Motorpoint - Sheffield

Hi Angela,
We appreciate your positive feedback and we are so pleased our sales team provided guidance without pressure during your purchase.
Kind Regards
Motorpoint Sheffield

Rated 5 out of 5 stars

There was no pressure to buy any car

There was no pressure to buy any car. I was left alone to have a look around when I did see one I wanted the little bits of work I wanted doing all got done and then I decided to purchase the car after I left a refundable deposit.

March 2, 2026
Motorpoint - Sheffield logo

Reply from Motorpoint - Sheffield

Hi,
We're happy to hear that you felt comfortable during your car-buying experience. It's great to know that we were able to address the work you wanted and that you were satisfied with your purchase. Thank you for your positive feedback!
Kind Regards
Motorpoint Sheffield

Rated 5 out of 5 stars
Motorpoint - Sheffield logo

Reply from Motorpoint - Sheffield

Hi Emma,
Thank you for your review, it is always great to hear that our customers are happy with our service.
Kind Regards
Donna
Motorpoint Sheffield

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, very helpful..logan did everything he could to help..couldn't be happier..thankyou

March 2, 2026
Motorpoint - Sheffield logo

Reply from Motorpoint - Sheffield

Hi Vanessa,
Thank you for your review, we will be sure to pass on your comments to Logan, we are pleased to know that you enjoyed your experience with us.
Kind Regards
Motorpoint Sheffield

Rated 1 out of 5 stars

Terrible Service

To echo other reviews, service here at the Sheffield branch is terrible. Left waiting for an hour til close. then was lied too by a sales executive as confirmed by the online team.

The car should’ve been available at the appointment. It wasn’t due to a 7” scratch on the roof

Payout request sent to finance company even though I didn’t authorise the car.

Only praise would be to the online team who did their best to fix the poor service, I ultimately spoke with money and rejected the car.

The best they could offer was PPF for a Fabia and a full tank, I understand financial compensation is far-fetched to say I didn’t incur cost, but this is an expensive purchase and they stood to gain alot from the finance.

February 20, 2026
Unprompted review
Motorpoint - Sheffield logo

Reply from Motorpoint - Sheffield

Hi Zak,
We sincerely apologise for the frustrations you experienced during your visit to Motorpoint Sheffield. Your feedback regarding the service and availability of the vehicle is concerning, and we appreciate you bringing this to our attention. It is encouraging to hear that our online team made efforts to assist you. We value your input as it helps us improve our services.
Kind Regards
Motorpoint Sheffield

Rated 5 out of 5 stars

Can't fault the experience

Can't fault the experience, very helpful guiding us through what was needed

February 22, 2026
Motorpoint - Sheffield logo

Reply from Motorpoint - Sheffield

Hi,
We're happy to hear that our guidance was helpful for you. Thank you for sharing your positive experience with us!
Kind Regards
Motorpoint Sheffield

Rated 5 out of 5 stars

Hassle free friendly efficient staff

Hassle free friendly efficient staff
And a very good selection of cars

February 22, 2026
Motorpoint - Sheffield logo

Reply from Motorpoint - Sheffield

Hi Ian,
Thank you for your great review, we hope to see you again in the future.
Kind Regards
Motorpoint Sheffield

Rated 5 out of 5 stars

Our visit was good and efficient

Our visit was good and efficient. The car was great. Test drive was well organised and then it was practical and efficient to buy the car. We were pleasantly surprised how well it was organised.

February 23, 2026
Motorpoint - Sheffield logo

Reply from Motorpoint - Sheffield

Hi Iain,
Thank you for your review and positive comments, it is very much appreciated.
Kind Regards
Motorpoint Sheffield

Rated 5 out of 5 stars

First class in every way

First class in every way. 5 star service

February 22, 2026
Motorpoint - Sheffield logo

Reply from Motorpoint - Sheffield

Hi Alexander,

Thank you for your lovely review, it is much appreciated.

Kind Regards
Motorpoint Sheffield

Rated 5 out of 5 stars

Fantastic experience!

Fantastic experience. I wasn’t surprised though as this was not my first dealing with Motor Point. Staff were amazing starting with Gianluca who went above and beyond to source out for me the vehicle that I wanted. Then on collection day both Oliver and Helena were both fantastic in making the experience as smooth as possible. All three are a credit to the Sheffield branch.

February 26, 2026
Motorpoint - Sheffield logo

Reply from Motorpoint - Sheffield

Hi Graeme,
Thank you for your great review, it is amazing to hear that you enjoyed your experience with us.
Kind Regards
Motorpoint Sheffield

Rated 5 out of 5 stars

Excellent customer service from…

Excellent customer service from Motorpoint SHEFFIELD 10/10.
Efficient, honest, friendly, nothing too much trouble, no pressure to buy whatsoever.
Main contact Gian, however all staff I dealt with were great.
HOWEVER … OMG..,,,dealt with Motorpoint BURNLEY …. Minus stars. 0/10. 😡
Once they have your money they have no interest in helping.
The worst customer care in my life to date!
In no circumstance would I ever recommend friends or family to use Motorpoint Burnley. Steer clear!
Head over to Sheffield for the absolute opposite experience!
How these two branches can be the same company is pretty unbelievable!

February 27, 2026
Unprompted review
Motorpoint - Sheffield logo

Reply from Motorpoint - Sheffield

Hi Louise,
We appreciate you sharing your experiences. We're happy to hear that the Sheffield team provided excellent service. We're sorry the Burnley branch did not meet your expectations.
Kind Regards
Motorpoint Sheffield

Rated 5 out of 5 stars

Salesman Oliver…

Getting our car transferred from Glasgow and dealing with a great young man called Oliver.

February 14, 2026
Motorpoint - Sheffield logo

Reply from Motorpoint - Sheffield

Hi Jim,
We're happy to hear that your car transfer from Glasgow went smoothly. It's great to know that you had a positive experience with our team.
Kind Regards
Motorpoint Sheffield

Rated 5 out of 5 stars

Would definitely recommend!!

Very personable staff. Willingness to help. I had my very ill father who was with me and both Logan & Finn were patient with him which meant a lot to my/our overall experience .

February 24, 2026
Motorpoint - Sheffield logo

Reply from Motorpoint - Sheffield

Hi Cathie,
We appreciate you sharing your experience. We're happy to hear that our team's patience and willingness to help made a positive difference during a difficult time. Thank you for your kind words.
Kind Regards
Motorpoint Sheffield

Rated 5 out of 5 stars

Great support and helpful

Adam was fantastic and listened to what I was looking for. Communication as great and handover was a dream

February 17, 2026
Motorpoint - Sheffield logo

Reply from Motorpoint - Sheffield

Hi,
Thank you for your kind review, we will ensure that your comments are passed on to Adam.
Kind Regards
Motorpoint Sheffield

Rated 5 out of 5 stars

Happy returning customer

salesman listening to what I wanted and not waffling in return to get the sale .

February 22, 2026
Motorpoint - Sheffield logo

Reply from Motorpoint - Sheffield

Hi Alan,
We're pleased to hear that our team member met your needs by focusing on your preferences. Thank you for your positive feedback!
Kind Regards
Motorpoint Sheffield

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