Stress free car uplift paperwork completed easily. Loved the showroom modern and free drinks while we waited in reception. Staff were kind and attentive. Reception were helpful on arrival. Vehicle... See more
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Review summary
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I have purchased vehicles from motorpoint on several occasions and have always been very happy with my purchases. This time was no different and I was treated very well by the sales person who helped... See more
Right from the start, when speaking to the online sales team, to then going into the branch. I was given the contact name of my salesperson. Who was Vinnie. He was very helpful and polite. Talked me t... See more
From start to finish every One was so helpful and friendly . Even after pick up dash cams were forgotten to be given but once spoke to some one couldn’t be more helpful and had them delivered to me al... See more
Company replied
Company details
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Motorpoint Chartwell Drive Derby, DE216BZ, Derby, United Kingdom
- 01332 426351
- customercare@motorpoint.co.uk
- motorpoint.co.uk
Over 1000 new cars every week
4.6
Excellent
29K reviews
Asks customers to review
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Excellent staff that aim to ensure the…
Excellent staff that aim to ensure the car you buy is right for you,
June 29, 2026
Reply from Motorpoint
HI Russ,
Thank you for taking the time to leave feedback, this is much appreciated & we are pleased that you were happy with our service.
Kind Regards
Motorpoint Sheffield
We had to go back the next day to…
We had to go back the next day to collect the vehicle as it was not taxed. (It was a Sunday)
June 24, 2026
Amazing from start to finish
Amazing from start to finish. Popped in to “look” at a car I’d seen online arranged a test drive the next day. Fin was a fabulous co pilot on my test drive super chatty and brilliant at his job!
Chris was also absolutely fantastic explained everything to me from start to finish went above and beyond to make sure everything was correct, allowed me time to process the information shared with me and didn’t rush me at all he made sure everything was as it should be arranged for the mot on the car I was buying to be done the next day.
Over all my experience was fabulous I popped out to pick up loo roll on my way back from a test drive but actually came home with a new car and forgot said loo roll!
Would I recommend motorpoint absolutely YES
They gave me time to think there was no hard sell
They allowed me to go off on a test drive no pressure take your time
They explained absolutely everything at each stage
They stuck to price of my online valuation of my car that I was trading
Arranged an MOT on a quick turnaround
Super friendly staff that were more then happy to help everyone I met from reception the sales team and the mechanic teams were amazing
When I purchase my next car motorpoint will be my first port of call in the distant future….I am having far too much fun in the car I purchased to even think about new cars anytime soon 😄 bit when I do I’ll be back at motorpoint
June 24, 2026
Reply from Motorpoint
We are absolutely delighted to read your fantastic feedback! It truly brightens our day to know that your experience with us, from your initial inquiry to driving away in your new car, was so positive. We always aim to provide a pressure-free environment where our customers feel fully supported and informed throughout the entire process.
It's wonderful to hear that our team members were able to make such a positive impression and assist you so effectively, ensuring all your needs were met, including the quick MOT turnaround. We pride ourselves on our friendly and helpful staff across all departments. We appreciate you highlighting these aspects of your visit.
We're thrilled you're having so much fun with your new car and that you're already planning to return to us for your next purchase in the future. We look forward to welcoming you back when the time comes!
Thank you
Motorpoint
Reply from Motorpoint
We're so glad to hear that our team provided you with kind, patient, and friendly service. We appreciate your positive feedback!
Thank you
Motorpoint Widnes
Motorpoint staff made the whole process…
Motorpoint staff made the whole process of part exchange as stress free as it can be.
They were partcularly patient with my customer error on the bank lump sum payment!
This is my third car purchase with Motorpoint and I would happily recommend them to others.
June 28, 2026
The car I purchased should have been…
The car I purchased should have been checked over better a few things wrong with it. And paid to have the car moved nearer too me and was promised two keys but one had gone missing and they don't seem to know where it is.all been sorted out now very happy with the customer care and very quickly sorted out happy with the car now.will use motorpoint again.
June 23, 2026
Reply from Motorpoint
hello please can you reach out to burnleycustomercare@motorpoint.co.uk so that we can chase this for you if we aren't already. without a last name or a registration i cant check this.
thanks,
burnley customer care team
Good selection of cars and very helpful staff.
Good selection of cars, staff are helpful and don’t harass and pester you.
June 28, 2026
Reply from Motorpoint
We appreciate you taking the time to leave us a review! We're glad you enjoyed our wide selection of cars and found our team to be helpful and not pushy.
Thank you
Motorpoint
The salesman Joshua was very…
The salesman Joshua was very professional and trustworthy. He explained everything clearly as we went through the purchase of our new car.
June 28, 2026
Reply from Motorpoint
Thank you for your kind review. We're delighted to hear Joshua provided a professional service and made everything clear throughout your car purchase. Enjoy your new car, and thank you for choosing us!
Service at the store was brilliant
Very helpful and made us comfortable when having to wait for our appointment
June 21, 2026
Reply from Motorpoint
Hi Debra,
Thank you for taking the time to leave us your feedback. I'm delighted to hear that you had a positive experience in store and that our lovely team were able to make you feel comfortable throughout.
Thank you again for your business, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Glasgow branch is top class
Recently bought a car from the Glasgow branch and my experience could not have been any better.
Jack Lester was amazing throughout the process and made the purchase of my new car so smooth and fast....went in on the Saturday for a test drive and picked the car up on Sunday (needed wee touch ups of paint) which I think is amazing. He kept in touch throughout.
Also branch was very clean and all staff were welcoming.
Would defo recommend and return in the future.
June 27, 2026
Unprompted review
Chloe Thomas in customer care is…
Chloe Thomas in customer care is brilliant! Went above and beyond to ensure my needs were met, and was very helpful and polite. Would recommend to others as the customer care was fantastic with Chloe.
June 30, 2026
Unprompted review
Everything went to plan.
Everything went to plan, and I am happy with purchase, so far!
Perhaps a bit more help with car set-up familiarisation.
June 28, 2026
Reply from Motorpoint
Thank you for your feedback! We're delighted to hear that everything went smoothly with your purchase and that you're happy with your new car. We appreciate your suggestion regarding car setup familiarisation and will certainly take this into consideration to improve our customer experience.
Thank you
Motorpoint
As soon as we arrived we were greeted…
As soon as we arrived we were greeted but not in a pushy way but a "we're here if you need just give us a shout. Looked around for hours and after almost giving up (I'm picky) found the car I really wanted. Asked for a test drive and was given the keys with no one sat in car being pushy. Sold. Got my audi a6 and also had a great experience.
June 23, 2026
Reply from Motorpoint
Hi Ian,
We're delighted to hear you had such a positive experience finding your new car! We're glad you appreciated our no-pressure approach and that you found the perfect car after looking around. Enjoy your new car!
Kind Regards
Motorpoint Sheffield
Jodie was a pleasant and helpful lady
Jodie was a pleasant and helpful lady, not pushy at all, arranged for me to have a test drive. After deciding on my car again very helpful
June 28, 2026
Reply from Motorpoint
We're so glad to hear that our team member was pleasant and helpful, making your experience smooth from test drive to decision. Thank you for your kind feedback!
Thank you
Motorpoint
Joe was really helpful
Joe was really helpful, showed me a good selection of cars and helped me choose my new car (which wasn't on my shortlist of ones that I was interested in but turned out I liked more than any of the others!). I didn't feel pressured into anything I didn't want to do, he was just the right level of personable and professional.
June 26, 2026
Reply from Motorpoint
We're delighted to hear that our team member was so helpful in guiding you to your new car, even one you hadn't initially considered! It's wonderful to know you felt no pressure and appreciated the balance of personable and professional service. Thank you for sharing your positive experience.
Thank you
Motorpoint
Ashton from the Burnley motorpoint took…
Ashton from the Burnley motorpoint took care of everything.No stress everything was taken care of.Manythanks.
June 23, 2026
Reply from Motorpoint
We're so pleased to hear that your experience was stress-free and that everything was taken care of for you. Thank you for sharing your positive feedback with us.
Thank you
Motorpoint
Excellent all round service …
Returning to Motorpoint after previous dealings when buying a car again found the sales staff very friendly honest and helpful, describing exactly my preference he searched all stock filtering and forwarding what he new would suit eventually finding and matching my preference, the price and hand over also went smoothly. 👏
June 28, 2026
Rhys made the experience very easy and…
Rhys made the experience very easy and enjoyable. Great service!
June 22, 2026
Reply from Motorpoint
We appreciate your kind words! We are so pleased to hear that Rhys made your experience easy and enjoyable. Thank you for your feedback!
Thank you
Motorpoint Newport
Reply from Motorpoint
Good Afternoon,
Thank you for your review!
I am pleased to hear that you were happy with your experience with us and that you would recommend us in the future.
Please do not hesitate to get in touch if we can assist you further.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
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