Motor Range - Liverpool Reviews 

123
TrustScore 4.5 out of 5

4.6

Dunnings Bridge Road, L30 6YW Liverpool, England, GB


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Rated 5 out of 5 stars

Motor range salesman and managers were all very polite. Professional .and listened to our requirements. Didnt try to PUSH a vehicle on us. Went a couple of times before we picked a car. Bought severa... See more

Company replied

Rated 5 out of 5 stars

To the two girls in the customer service department These two girls are amazing They deserve more praise from people They are both dedicated hard working women , the phone never stop... See more

Company replied

Rated 5 out of 5 stars

Amazing from start to finish, would always buy my cars here in future along with all my family members who also purchase from here. Andrei has been fantastic helping me through the whole process!

Company replied

Rated 5 out of 5 stars

Olly was my sales man and he was lovely; jokey and laid back from the start. Everyone in the dealership was friendly and made us laugh. Even when I went back with questions and Olly wasn't available,... See more

Company replied


Company details

  1. Car Dealer

Written by the company

The Northwest's No. 1 for used cars with over 2000 cars available. We have the biggest choice of used cars in Liverpool. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team on 0151 527 7010 or live chat on our website - visit www.motorrange.co.uk. Ideally situated at the end of M57/M58 motorways, Motor Range Liverpool is simple to get to from all directions. You’ll find us opposite Switch Retail Park on Dunnings Bridge Road, with easy access, plenty of on-site parking, and a complimentary hot drink waiting at our refreshment station. Motor Range, Dunnings Bridge Road, Liverpool, L30 6YW. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm


Contact info

  • Dunnings Bridge Road, L30 6YW, Liverpool, England, United Kingdom

  • 01515277010

4.6

Excellent

TrustScore 4.5 out of 5

123 reviews

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4.6

All reviews

(123)

815 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Sophie was so helpful and very experienced would definitely recommend Liverpool Motor range.

May 14, 2026
Unprompted review
Motor Range - Liverpool logo

Reply from Motor Range - Liverpool

Thank you Denise for taking the time to leave this great feedback! Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Great experience, highly recommend!

Called up and spoke to Alan H who was friendly, professional and helpful. I was looking for support regarding cars for my daughter in law. Alan supported us to navigate their website to search for cars within the budget and see what they had available and arranged for us to come in.
Once we came on site, the sale rep Alex was beyond helpful, getting cars out for her to test drive.
Both Alan and Alex were excellent representatives for the company and we felt comfortable and happy throughout the experience and my daughter in law got a fantastic car.
Thank you.

May 31, 2026
Unprompted review
Motor Range - Liverpool logo

Reply from Motor Range - Liverpool

Hello Elle, thank you kindly for taking the time to leave this valued feedback! We are delighted to hear your daughter-in-law is happy with her new car.

We hope to welcome you back in the future!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Wow what a lovely bloke Alan on the…

Wow what a lovely bloke Alan on the phones is. He valued my car and organised the deal. I will see you next week at the Liverpool site. Make sure you have my coffee and cake ready.

June 7, 2026
Unprompted review
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Reply from Motor Range - Liverpool

Hello Beth, thank you for taking the time to leave this five star review. Your kind comments will be passed on to Alan. We look forward to welcoming you next week!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

From start to finish my experience with…

From start to finish my experience with Remi ( hope I’ve spelt that right) was first class. Very professional and helpful. Minimum fuss and clearly understood my needs.

June 5, 2026
Unprompted review
Motor Range - Liverpool logo

Reply from Motor Range - Liverpool

Hi David, thank you for taking the time to leave this five star review! Your kind comments will be passed on to Remi in our Sales Team. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Thank you Remi!

We had fantastic help from Remi who went above and beyond in helping us - Thanks so much Remi!!

June 3, 2026
Unprompted review
Motor Range - Liverpool logo

Reply from Motor Range - Liverpool

Thank you Faye for taking the time to leave this great feedback. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Fantastic customer service

We dealt with Sophie and she was fantastic. Answered all our questions and nothing was too much her customer service is excellent. She’s a real asset to the motor range team.

June 2, 2026
Unprompted review
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Reply from Motor Range - Liverpool

Thank you Jerelle for the great feedback! We are delighted to hear you've enjoyed your experience at Motor Range. Wishing you many happy miles!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Spoke to Remi on the phone she helped…

Spoke to Remi on the phone she helped with an honest valuation for my vehicle couldn’t be happier with the service. She was professional, knowledgeable and courteous! Thanks again.

June 1, 2026
Unprompted review
Motor Range - Liverpool logo

Reply from Motor Range - Liverpool

Hello Maria, thank you for leaving this great feedback! Your kind comments will be passed on to Remi in our Sales team. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

The service from Sophie was outstanding…

The service from Sophie was outstanding would highly recommend.
Sophie went above and beyond.
Would recommend the Liverpool branch.

June 4, 2026
Unprompted review
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Reply from Motor Range - Liverpool

Thank you Sian for leaving this great review! Wishing you many happy miles in your new car.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

I had made some enquiries with Remi…

I had made some enquiries with Remi yesterday she was fantastic very helpful great customer service

June 8, 2026
Unprompted review
Motor Range - Liverpool logo

Reply from Motor Range - Liverpool

Hi Luke, thanks for the 5 stars! Wishing you many happy miles!

Best wishes
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Catling was so helpful today

Catling was so helpful today. I'm v confident in my new purchase

June 9, 2026
Unprompted review
Motor Range - Liverpool logo

Reply from Motor Range - Liverpool

Thanks for the 5 star feedback!

Happy Motoring!

Laura Gilchrist
Motor Range
Customer Care

Rated 5 out of 5 stars

Harris at Motor Range

Harris at Motor Range, Bootle, Liverpool.
I'm delighted with the Mini Countryman and the service offered by Harris.
I wanted a Mini Countryman I had found through the website, which wasn't for sale on our first visit. Harris was friendly, very knowledgeable and had excellent advice. He made sure my car was both MOT'd and serviced and spotless prior to me picking the car up. He gave me a thorough demonstration of the mini's dashboard, paired up my phone and selected & favourited DAB radio BBC6MUSIC for me, & home address into the Navigation.Speaking with Harris and searching the Motor Range website helped me get exactly what I was looking for. Excellent job definitely 5 star- thank you Harris you made it a fun, smooth process. We'll be back again.

June 6, 2026
Unprompted review
Motor Range - Liverpool logo

Reply from Motor Range - Liverpool

Thanks for the 5 star feedback!

Happy Motoring!

Laura Gilchrist
Motor Range
Customer Care

Rated 5 out of 5 stars

Really great cars on sale and such…

Really great cars on sale and such wonderful staff. Andrei and Stephen K were absolutely brilliant, so friendly and helpful and the process was very quick and easy. Definitely recommend.

June 8, 2026
Unprompted review
Motor Range - Liverpool logo

Reply from Motor Range - Liverpool

Thanks for the 5 star feedback!

Happy Motoring!

Laura Gilchrist
Motor Range
Customer Care

Rated 2 out of 5 stars

Avoid - Classic "Bait and Switch" tactics to waste your time

I am extremely disappointed with my experience with Motor Range. I was interested in a silver Hyundai Ioniq 5 (Registration: WK22 XWA) listed on their website. On Wednesday, I received an email confirmation from a online sales representative named Sophie, explicitly stating that the vehicle was "available and onsite at the Bootle branch (L30 6YW)".
Based on this official confirmation, my friend and I travelled all the way from Warrington to their Liverpool (Bootle) showroom on Saturday, specifically to view and test drive this car. However, upon arrival, the onsite sales team told us the car was not there at all, but was actually located at their Manchester branch.
To make matters worse, when I tried to follow up regarding viewing the car at the Manchester branch, I was suddenly told that the vehicle had been "sold".
This is a classic "Bait and Switch" tactic—advertising a high-spec vehicle at an attractive price as a decoy to lure customers into the showroom, only to tell them it's unavailable. It was a complete waste of our time, effort, and fuel. Very dishonest business practice. I would highly recommend buyers to avoid Motor Range and look for more reputable main dealers instead.

June 5, 2026
Unprompted review
Motor Range - Liverpool logo

Reply from Motor Range - Liverpool

Hello Steve,

Thank you for taking the time to leave your review. I am sorry to hear that you were disappointed by your experience.

However, I would like to respectfully clarify the circumstances surrounding this situation, as we completely reject the suggestion that this was a "bait and switch" sales tactic.

Our records show that Sophie from our Contact Team emailed you on Wednesday to confirm that the Hyundai Ioniq was available and onsite at our Bootle branch at that time. In the same correspondence, she also explained that we offer the option to reserve vehicles with a fully refundable £99 deposit. This reservation process is specifically designed to help customers avoid disappointment when travelling to view a vehicle.

As a car supermarket, we operate in a very fast-paced environment and regularly sell a high volume of vehicles, particularly on Saturdays. While the vehicle was available when Sophie contacted you, it was sold before your visit later that week. Unfortunately, vehicle availability can change quickly, which is why we provide the reservation option.

We appreciate that travelling to the dealership and then discovering the vehicle was no longer available would have been frustrating, and for that disappointment, I sincerely apologise. However, there was never any intention to mislead you, and the vehicle was genuinely available when the information was provided.

We value all customer feedback and are sorry that on this occasion we were unable to help you purchase the vehicle you were interested in. We wish you every success in finding the right car.

Kind regards,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Fantastic service

Dealing with Andrei has been a breath of fresh air, we bought our new company vehicle from him and he made everything so easy and welcoming for us, I will use Motor range Andrei for all our future vehicles too.

June 6, 2026
Unprompted review
Motor Range - Liverpool logo

Reply from Motor Range - Liverpool

Thank you Matthew for taking the time to leave this great feedback!

Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Great experience at motor range

Great experience at motor range, Andrei was so professional and great with communicating each and every detail with us, really happy with my experience.

June 6, 2026
Unprompted review
Motor Range - Liverpool logo

Reply from Motor Range - Liverpool

Hi Ben, thanks for the 5 star feedback! Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

C4 spacetourer

Bought a car from motor range off Jamie, he was one the nicest and most helpful car salesman you could have asked for, everything was dealt with swiftly

June 5, 2026
Unprompted review
Motor Range - Liverpool logo

Reply from Motor Range - Liverpool

Hi Danny, thank you for leaving this five star feedback! Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Only popped in to view some cars and…

Only popped in to view some cars and Guy was such an fantastic sales person, and I ended up buying a car on the day. Guy has been amazing throughout the whole experience. The whole team at MotorRange are just amazing, so attestation and friendly, they do so much for the community too, so what is not too love about this place.

June 5, 2026
Unprompted review
Motor Range - Liverpool logo

Reply from Motor Range - Liverpool

Hello Bianca, thank you for taking the time to leave this 5 star feedback. Wishing you many happy miles!

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Andrei's service was outstanding

Andrei's customer service was absolutely fantastic! He sorted all issues quickly and efficiently he was extremely helpful. Very friendly and patient with me making it easier and me feel more at ease and got everything done that needed doing for me to walk away in a time period shorter than expected. He even went the extra mile. Absolutely outstanding service!

June 4, 2026
Unprompted review
Motor Range - Liverpool logo

Reply from Motor Range - Liverpool

Thank you Toni for taking the time to leave this great review! Wishing you many happy miles in your new car.

Best wishes,
Laura Gilchrist
Customer Care

Rated 5 out of 5 stars

Big Ste and Olly great people thanks…

Big Ste and Olly great people thanks for everything for Jack's first ever car 🚗

June 4, 2026
Unprompted review
Motor Range - Liverpool logo

Reply from Motor Range - Liverpool

Thank you Gareth for the 5 star review! Congratulations to Jack on getting his first car! Wishing him many happy miles!

Best wishes,
Laura Gilchrist
Customer Care

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