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MotorwayReviews 

105,964
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 21,004 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the service to be excellent, describing the process as quick, seamless, and easy to use, often leading to a good price for their car. People frequently highlighted the helpfulness and professionalism of the staff, noting that communication was clear and supportive throughout the selling journey. The user experience, from uploading details to the final sale, was consistently praised for being straightforward and hassle-free, with many appreciating the convenience of car collection. However, some people mentioned issues with the pricing, where the initial estimate was significantly reduced due to minor imperfections or unexpected fees. A few other people also felt that customer service was unhelpful or clunky, particularly when dealing with complications or price negotiations.

What people talk about most

Service

People report positive experiences with service, often describing it as excellent, professional, and... See more

Price

Users describe ambiguous interactions with price, with many reviewers reporting positive experiences, such as... See more

User experience

Customers had positive experiences with user experience, finding the process easy, straightforward, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very thorough process, installed confidence that buyers had the full picture so you were less likely to be knocked down on price when they pick up the car. Only downside was the starting price was a l... See more

Rated 5 out of 5 stars

Positive experience with Motorway as a first time car seller. Needed to sell a car for the estate of a bereaved family member and since Motorway offered vehicle collection, I went with them. Once phot... See more

Rated 5 out of 5 stars

Connected me to the right dealer for a slightly specialist car. I thought the app was a bit too clever for its own good at times. This meant I had to call Motorway a couple of times and both calls wer... See more

Rated 5 out of 5 stars

Recommended to use Motorway by a main dealer as their part ex offer was too low. Loaded the app, followed step by step, and 24 hours later sold at a value higher than I expected or hoped for. Had to... See more


Company details

  1. Car Dealer
  2. Online Marketplace

About Motorway

Written by the company

Motorway is the UK's first car-selling-only platform - connecting private car sellers with 8,000+ verified dealers - and it's all we've ever done. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and 8,000+ verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

106K reviews

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4.4

All reviews

(105,964)

19,589 reviews in the last 12 months

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Rated 5 out of 5 stars

The ease of dealing with Motorway made…

The ease of dealing with Motorway made dealing with the selling of my car
(Which at the age of 83 was a bit like parting with a member of the Family)
almost pleasurable! The Driver , who came from Newcastle to collect the car was efficient, on time & very pleasant. Thankyou

July 1, 2026
Rated 5 out of 5 stars

Easy process

My car went on with a guide price of £8575, the offer I received in the end was £7817. Webuyanycar had offered me £5875 which was ridiculous. So although it was £758 less than expected, I did still think it was a fair offer considering the dealer still needs to turn a profit.

The collection was 7 days later, and the money was received instantly after the inspection. A really easy process.

I’d recommend you take the guide price from motorway with a pinch of salt. But as long as you’re honest in your listing, you should still get a fair price.

And although you may get more for selling privately, if you can’t be bothered to deal with buyers yourself, I’d definitely recommend Motorway over something like webuyanycar.

June 30, 2026
Rated 5 out of 5 stars

Listing was straightforward

Listing was straightforward, got a good offer from the auction. But was uncontactable by myself or Motorway.
Motorway were very helpful and rapidly re-listed my vehicle. This time everything went smoothly and I got a better price!

June 29, 2026
Rated 5 out of 5 stars

The process to list my car for sale was…

The process to list my car for sale was relatively easy to complete and sold for a reasonable price. Communication with the car dealer who purchased the car wasn’t brilliant though. Car was collected as arranged, I was expecting a thorough vehicle check but was very limited and money transferred straight away so payment very quickly made.

June 27, 2026
Rated 4 out of 5 stars

Very helpful staff and a generally good…

Very helpful staff and a generally good selling process. Make sure you declare everything and go over the car with a fine tooth comb. There were a few scuffs which were missed as I was going through the photos with the call centre, which resulted in legitimate deductions. The price I received for the car was totally fair though.

July 1, 2026
Rated 5 out of 5 stars

Excellent Service.

Very straight forward. Great price offered online and that was the price I was paid on the day. Excellent communications throughout and the app was very ugood (especially with the photos). Highly recommended.

July 1, 2026
Rated 3 out of 5 stars

- your website is not well laid out to…

- your website is not well laid out to really help an inexperienced customer; in fact its misleading in places as it omits certain information that customers really should know BEFORE they add their car. You should do some market research on useability and what a customer new to the site experiences.
- very misleading about "valuation" - definately unclear its a guide price and NOT a reserve - both website and your personel
- you need to be more clear on fees you take
- you SHOULD advise customer that a personal license plate SHOULD be removed BEFORE starting the profile and taking photos; remind them it delays the V5 and actual completion of sale
- you should be more clear about leeways on mileage between auction and sale
- tedious photography and hard if poor signal - had to keep walking back and forth from taking photo and getting reliable broadband.
- too aggressive at getting car into auction and that really should aim to only auction once
- communication with buyer was painful because although I'd supplied the V5 with the personal plate on it, you wouldnt allow communication until Id received the new V5. That frsutrated the buyer ALOT and me too as I didnt know when to plan for the pickup

July 1, 2026
Motorway logo

Reply from Motorway

Hi Marie-Louise,

Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly.

If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk


Kind regards,

Annette
The Motorway Team

Rated 5 out of 5 stars

Great experience after using Motorway…

Great experience after using Motorway to sell my car. A little more work up front required (photos, documents) than with other online valuers but result is a more dependable quote. Motorway kept me informed throughout - and the car was picked up from home as an added bonus!

June 30, 2026

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