Motorway Direct Plc Reviews 

Huge amount of things not covered (they don't cover repairs where a bolt or fixing has failed even as a result of something else failing) and they didn't care that the garage they instructed us to take the vehicle to ended up carrying out unauthorised shoddy repairs then gave paperwork stating the repair was completed but still needed urgent attention as was only effectively a temporary fix. Told them I had the paperwork saying this, they said I was "speculating" on what was carried out and refused when I offered to send them the paperwork stating what was done. Their response to any problems is basically "nothing to do with us, speak to the garage." Save your money, there are plenty of other warranty companies who don't try and deflect everything away from them. Policy cancelled.

I found them very easy to deal with. Very help-full.

Excellent company with excellent communication and customer service. Will definately be using again.

Submitted claim for Gap Insurance following a write-off. Very easy process. Able to call easily to discuss claim without long waits and automated systems.

Getting a GAP insurance with this company was worth every single penny!

Every since making a claim, I was impressed how kind and helpful all the advisors were and was trully grateful for everything they helped me with at this difficult and stressful time.

Special THANKS to a lovely young lady called Lydia. She was the one I spoke to the most often and she went far beyond to help me out. Only thanks to her advice I managed to 'fight' my car insurance as they undervalued my car and honestly, she did not have to help me in this way, but she did! She is a star and a gem to the company and I am a very grateful for everything!

Thank you ever so much!

Barbora

Easy to open up the insurance, and unfortunately I had to use my gap insurance and it was so easy to claim. Recommend to anyone.

I really thank AA for facilitating this insurance for past 12 years to my car without which I would have ended up spending lot of money on several critical repairs. This insurance enabled me to drive my car with peace for 12 years. I seriously recommend this insurance to anyone, especially cars that are old.

Regards
Ramesh Vudathu

Handled my claim swiftly and professionally, paying the maximum of £500 towards my repair bill.

The coil/spring broke after 8 months of owning the car. Spoke to Patrick who took all the details of the issue and arranged the car to be taken care of by a local garage.
After a couple of days the car was ready to be picked up. No hassle with regard to what is covered by the policy and what isn't that I have heard other people complain about with some other companies. A pleasant experience all round.
Thanks.

The people at Motorway Direct were very helpful however the booking issued to Halfords Autocentre was not on the their systems when I arrived at the Garage and 4 days later I am still awaiting my car being looked at?

I have had a call from the garage and can pick the car up this evening so maybe I was being a bit hasty.

Thank you for reply in this matter.

I’ve bought many vehicles in my time which all have come with some kind of dealer guarantee or warranty package bundled in. I can say for the most part, every time I’ve needed to use the cover I’ve been met with either, wear and tear, pre existing fault or simply not covered.

I can say I was extremely pleased with the AA Warranty that I was provided with my latest purchase. I did learn throughout the process that it is actually Motorway direct who run the program.

After just 12 days of ownership my Audi developed a gearbox issue, It was still drivable but something wasn’t right. I called the claims line and spoke to a chap called Joshua, he asked me to take it in for diagnosis at one of their Vag specialists. Turned out to be my worst fears, the S tronic gearbox had suffered a failure and needed to be sent to an auto transmission specialist for removal and further investigation. The garage let Motorway direct know who in turn arranged for my vehicle to be collected and taken to a place in Northampton called Signature transmissions.

After a couple of days I had heard nothing so I put a call back in to the claims line and asked to speak with Joshua again. He contacted the specialist who said unfortunately the gearbox has overheated, damaged the internals and would require a full recondition at a cost of £3,145!!!
Joshua said he would have to refer this to his manager as this was a decision he could not authorise.

At this point I was expecting the worst as per my previous experience. I received a call back the next morning stating that the claim had been authorised and signature would give me a call when my car was complete.

I collected my car from signature around a week later and have since covered over 1500 miles with no issues at all, the car actually drives better than it did when I first bought it.

I Would like to say a big thank you to Joshua and Faye at Motorway Direct for a surprisingly trouble free process, saving me huge amount of money and reinstating my belief in car warranty.

Eventually a satisfactory outcome.

It took a little while but I am about to finally receive a reasonable payment from my Gap insurance (bought through Direct Gap) to cover the purchase of a replacement car after mine was written off.

I just hope that the message has got through that Glass's guide alone is not an accurate indication of the actual cost of replacing a car. In my case there was a difference of £650 between the guide price and the lowest price for the replacement car anywhere in the country (according to Autotrader).

Both Cameron and Lydia were very pleasant to deal with in what must be a difficult job at times.

When confirmation of my renewal warranty didn't arrive by post I phoned the Motorway Direct Customer Services. I was asked for certain security questions including the first line of my address which I gave as '94 Killermont Road'. The girl told me that the confirmation had been sent out but, as I hadn't received it, she would send out another copy or email it to me. I asked her to email it to me and, when I received it, I was astounded to see that it had been sent to '92 Killermont Road'. As I was with Motorway Direct last year why was it sent to '92 Killermont Road'? In addition, why didn't the girl who asked me the security questions not pick up that the confirmation had been sent to the wrong address. Poor service.

The intermittent problem was identified by a diagnostic company who then referred it to a mobile repairer who fitted the new valve.
Motorway Direct were extremely helpful in giving us various options to repair the car. Easy to contact and prompt with payment.
Overall an excellent experience.

It's always a concern when it comes to an Insurance claim but I was Very Pleasantly Surprised with the Excellent and Polite service I received from Motorway Direct PLC regarding my recent Tyre Claim.
I initially explained the damage caused to my Front Tyres and was told to visit my local Tyre Centre where I took photos of the damaged areas and associated Tread Depths and, as requested emailed these back to them.
A short while later my claim was agreed and I had my New Tyres fitted then I paid the Invoice, a pdf copy of which I have just sent them for reimbursement.

Staff friendly and very helpful, listened to the problems with the car and were very quick to arrange an appointment to get my car accessed.

People are quick to criticise, but I experienced very quick service. Thank you

Received clear and polite information from the handler, and thought his manner of communication was excellent