Motorway Direct Plc Reviews 

All correspondence we have had has been smooth and efficient. They have helped us with any queries and have acted promptly. Thank you.

Policy Details:
Hyundai Mechanical Insurance-Approved Gold Warranty-Claim limit up to the retail value of the vehicle or total purchase price, whichever is lower.

I purchased a used vehicle from a five star rated Hyundai franchise dealership in November 2017. From the point of purchase there were issues with the vehicle (to many to list). The dealership however was very happy to rectify any issues with the vehicle, and ensure the vehicle was fit for purpose. The vehicle was booked in and repairs started to take place, however two weeks into the repair process the dealership went into administration. Therefore I was left with a non-functioning car that was un-drivable and nowhere to turn. It seemed that I had paid thousands of pounds for a newer car, traded a perfectly reliable car in for a vehicle that wasn't fit for purpose. After a call to Warranty Direct they were very sympathetic to my situation, logged the claim and put me in touch with a warranty/insurance approved repair centre the same day. After initial checks it was found that the engine would need to be stripped for further analysis. Upon final diagnosis it was found that a whole host of parts would need to be replaced to ensure the vehicle was fit for purpose and functioning correctly, but potentially not all of the components would be covered under the warranty conditions stated in the policy book. Motorway Direct worked tirelessly with the repair centre, the technical team, management team, underwriters and myself, to understand what work needed to be carried out and compile all of the relevant evidence to support the claim. Most of the time they kept in touch with me to provide updates, so that I knew where they were within the process. At all times they were very helpful, polite, professional and sympathetic. Now six weeks after the collapse of the dealership that I purchased the vehicle from, I have had confirmation that Warranty Direct under careful consideration have agreed to cover the whole of the claim under these exceptional circumstances. I am extremely happy with the service provided by Warranty Direct and found their service to be exemplary. I know that warranty companies as a rule do get a really bad time from us unhappy customers, claiming that warranties are not worth the paper that they are written on (in some cases this is true) and that all these companies are out to rip us off by taking our money and not giving anything back in return. However I have been faced with an extremely stressful and difficult situation that was no fault of my own, and without the help and customer focus of Warranty Direct I could have been faced with a hefty repair bill that I would have struggled to finance. Most of us are happy to write a bad review when we have been given terrible service by a company but can't be bothered to write a good review when service has been great, so I thought I would break the tradition for a change and report on a job well done.
Thank you Motorway direct from an extremely happy customer.

Cover details:
AA inspect and Protect (including MOT insurance and AA roadside assistance) via Motorway DIrect PLC for 12 months..
Cost = £279.00 including 46.50 insurance premium tax
Limit = £2000 or upto retail value of car which was £7000.
Turbo, Air conditoining ABS included and claim excess = 0£

I bought a 7 year old Audi A3 and had an electrical fault where the boot wasn't working. I was routed to a BOSCH service centre by the name of VES(Vehicle Electrical Services Ltd in Stockport). The chosen garage and services of AA via Motorway Direct were very good.
Additional items were found by VES and they were covered as well. Details below
Labor cost to read and trace fault on aux water pump (2 X 40) = 80£
Trace and repair boot electrics - 50£
Aux water pump = 125.62 £ ..
A total of 255.62 and VAT of 51.12 totaling to 306.74 was the bill and I had to pay policy excess of only 20£ (Labor excess) in this bill which was excellent.
However that said, it was a true fault scenario and not really a wear and tear so I was expecting full coverage and it was done.

I had paid 280 £ to get the policy and sort of recovered it with this claim so I guess its all worked out ok.

***** 4 stars since on renewal, the offer is for 360£ a year and there is no MOT fail cover neither AA road side assistance in this 360£ a year. *****

DO NOT USE THIS COMPANY:
Most pleasant people when taking my money, and the item I specifically asked if it would be covered "Yes it is covered sir" was the reply,I clearly told them the age and mileage of my car, and how many miles I cover per year, so I needed a reliable/suitable cover for if my car had any problems,"Yes no problem sir" was the answer...9 months later and £1300 bill, they were the worst customer service I have ever dealt with, and despite wanting a second opinion, their so called "Independant assessor" didn't take 5 miniutes to make his assesment without even talking to the mechanic who did the job.
The mechanic who repaired my car specifically sent all photos and explained that he had not seen this failure of this part in all his 20 years as a BMW mechanic...Their 5-minute assessment..."Wear and tear" (YES, That old chestnut !!!)..And that was their final assessment so "Sorry sir" NOT COVERED. No further discussion with the most arrogant manager I have ever dealt with...So be warned...If you take cover out with this company and look to claim, be ready for the "Old chestnut" Sorry its WEAR & TEAR.!!!!!!

Useless!!! DO NOT USE THEM!! 2 non serviceable parts broken, neither covered. Customer Services failed to call me back on 3 occasions. They use The AA Brand, cant believe they allow this based on their service!!

People are often all too eager to leave bad feedback but I can only speak from personnel experience. The service I received from them was exemplary and the claim was made very easy to deal with and paid out when they said they would. I will gladly be staying with them in the future.
Thank you & well done Motorwaydirect

Do not get AA warranty (administered by Motorwaydirect) or trust their vehicle inspections. I bought a less than a weak ago and the clutch release bearing is deteriorated. They have rejected the claim as wear and tear and the onus is on me now to pay £600 for a new clutch. Its obvious the AA inspections and warranties are not worth the paper they are written on. These people need to be reported to Office of Fair Trading and Watchdog.

Made me take my van to Halfords, Halfords said it needed flywheel and clutch £1030.00 the Motorway direct said they would only cover the release bearing £197.30 and still trying to get the £197.30 six weeks later

I took out a replacement tyre policy with motorway direct, hoping never to need it.
Sadly I found a screw in one of my nearly new tyres. Motorway direct were great to deal with. Phone was answered promptly and I was asked to send photos to a mailbox and then get the tyre replaced. I scanned in the receipt and a couple of weeks later the money was in my account. No issues at all with motorway direct, the procedure was quick and hassle free. The contact I received could have been better: no reply to my photo email but once I had sent the receipt in, I got an email back to say it had all been authorised. Would recommend them for the tyre insurance

I have a total of 3 claims via this Warranty - they have been 100% consistently poor. The 1st time it took them over 3 weeks to authorize work and that was after me threatening them with legal action. The 2nd time was equally bad and finally my current issue. They say that they will not cover certain components even though they are 'part & parcel' of the repair - Jaguar has stated it, Jaguar Specialist has stated it - but Motorway Direct know better!!!! They don't seem to realize that if a part is a 'One Time use' part, then it is part and parcel of the required repair. They also 'mis-sold' the Warranty, which is something I am now following up with my Solicitor via the Financial Ombudsman - I would not recommend this company.

I buy a honda with AA Guarantee i went to halford garage because of an noise came from the engine they told me they can't fix it, they don't have any idea from were came the noise waist off time and money I have to take it to Honda Garage. They are very smart AA to avoid paying any claims just they wont do nothing if is going something wrong.

STAY AWAY, STAY AWAY, STAY AWAY. Sold policy over phone, set up direct debit and was told I will receive the paper work to read through in 3 days if I'm not happy with it I've got till 14 days to cancel the policy. No paper work turned up buy still charged me the best part of £30. KEEP WELL AWAY.

Don't touch this company. Totally unhelpful staff and when escalated to senior managers they do not care. My recent experience of this company meant that I had to totally drive the claim by pushing Motorway Direct, a third party employed by Motorway Direct and a garage recommended by Motorway Direct. Once they finally approved the claim it took me a day to get them to call the garage to confirm this was approved. A day later they took away this authorization and asked the garage for more information - which I was only aware of when I called the garage! I then had to call all of the 3 companies to get them to speak to each other. Job has taken my car off the road for 9 days (costing me time and money for alternative transport) for something that should have taken 2 days (1 day for approval and 1 day to fix). Find an alternative or save the premium and self fund repairs - a total waste of money.

Please don't even think about it, you might as well burn the money you're giving them, as every part of your car becomes under Ware and tare if it breaks down even your turbocharged, they will even say you're driving your car too much to keep away from paying.
My car was serviced a week before the turbocharger bearing went, they send a mechanic to check it, but then leaves, they tell you so much crap so they don't pay up, and ask them to see the report they won't show you, everyone that works there talks crap even the manager when he tried to tell me my bearings went due to lack of lubrication in the turbo. Lucky I was recording everything they were saying, took it to Audi garage, the specialist there started laughing an actually telling me that the manager is talking so much crap that he had no idea what his on about, you do not lubricate a turbo manually, and another person trying to tell me that I've used my turbo too much.. I just started laughing. I even got a letter from Audi head office quoting that the turbo is not Ware and tare but motorway direct still saying that it is and they just don't want to pay for anything they even tell you to get the car towed and get a garage to check it, but whatever the problem is, you'll end up paying for everything..
Car giant had to pay for my turbocharger and labour because Audi was actually going to ruin them.

As many other victims of false promises, I too had the bitter experience with Motorway direct.
Clutch was gone on my car, and they told me to take it to Halfords in Bradford.
I was told that they´ll pay for it, but next day there was a change, that they´ll only pay for the clutch kit and not the labour. only the labour was at 460 GBP.
After four days they decided not to pay anything because it was a general wear and tear case, not a sudden breakdown, and I had to pick up the car from Halfords garage.
and yeah they love to charge you 28 GBP every month

As per many users reviews below, this company are happy to take your £27.99 a month for their warranty but when you need to claim, they refuse to pay out because they will use the 'it's not covered because of Wear & Tear' excuse. Our Brake Vacuum Pump and Turbocharger failoed whilst on hoiliday (at a cost of £1500) but Car Protect (aka Motorway Direct) refused to cover the cost of repair. I am currently going through a complaint procedure and then will contact the Financial Ombudsman.

Took this cover once my AA warranty cover expired.
At the time it appeared to be a good backup cover, but when you try to make a claim you realise that you are covered for nothing !!

I have a diesel car, told that as my vehicle needs a new injector, as the part is not listed no claim, or part claim will be accepted... If the part is not listed on the policy then good luck !!
Having spoken to them they don't cover as many diesel parts, so basically don't bother if you have a diesel car !
Very disappointed, as what's the point in having insurance, if you cannot use it when something breaks and is not normal wear and tear items.
Motorway Direct, why don't you cover cars that run on diesel !

We were persuaded into buying a policy by fords of windsford when we purchased our new car. It was sold as the all singing and all dancing warranty that covers everything, what a load of rubbish!!!!
So far we have had an electrical fault with the brake lights, they don't cover anything electrical!!!!!!!!!!!
we also had a problem with a (as the Subaru expert says) part that is not susceptible to wear and tear. motorway direct instantly jump to wear and tear, surprise surprise, not interested in real mechanics and experts opinions they just seem to pull a decision out of a hat.
Now there is a fault with the gearbox and they are trying everything they can to get out of it.
Please be very cautious buying a policy from this company.
if you are going to purchase a policy, make sure you do your research first, expect the repair to take many weeks, not days.

P.S watch for the "contributions" required by you towards the cost of repair, these were not explained to us at all when taking out the policy.

the gearbox issue turned out to be a snapped crank within the engine. car off the road for approximately 3 months, at least 2 months of this was fighting with motorway direct to actually get the work looked at and authorised, left hand has no clue what the right is doing. after a very large contribution from us (which suspiciously was the exact same amount the car would increase in value with the new engine) the work was started, the garage and parts suppliers were great and worked quickly, motorway direct were almost useless.

I took out a gold cover policy with these people for my Ford S-Max, had a claim for fuel pump problems and they settled this right away. Then I had a second problem, this time the turbo, they have refused to cover this using a pathetic excuse and I am really disappointed by their attitude. I would therefore recommend that you don't take out a policy with these people.