Absolute shambles! Avoid It! Read below. I purchased a vehicle from cargiant 2 years ago with 3 years AA warranty worth of £1200 for peace of mind. It turns out that motorway direc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Be careful when taking out warranty cover with Motorways Direct. I pay religiously for prestige cover and my car broken down with a serious gearbox malfunction which is covered by the warranty. A week... See more
Management light came on, Vauxhall dealership said new EGR valve, got that replaced, didn't fix the problem, new turbo also now required. Dealership sorted out both problems and got MD to approve... See more
I have been with Motorway Direct for over 8 years. I have only claimed twice and had no issues. Reading all these negative reviews doesn't help any new customers nor business. Motorway... See more
Company details
Information provided by various external sources
Highly successful from its launch in 1996, Motorway Direct has consistently been the fastest growing Warranty Company in the UK. With over 20 years’ experience of pioneering development of Mechanical Breakdown Insurance / Warranty products, the company is a synergy of best practice in technology, quality and customer service. Motorway Direct has always recognised that people are the key to any successful organisation and that the business is only as strong as its weakest link. For this reason we are committed to the on-going and continuous training and development of all our people. BS EN ISO 9001 Quality System accreditation
Contact info
Warranty House, S4 7UQ, Sheffield, United Kingdom
- 03300 555 262
- customerservices@motorwaydirect.co.uk
- motorwaydirect.co.uk
2.3
Poor
166 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Service
I took out a Warranty when I bought my car from Fords of Winsford, which was supplied by Motorway Direct. I recently had cause to make a claim and they settled this straight away, without any fuss and paid within a matter of days. This in itself would have earned a 5 star review. However, they cap their labour charge at £45 ph which is much lower than most main dealers, which tend to be at least £85 ph, hence the 4 star review.
December 13, 2013
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.