Customer service brilliant. I have recently dealt with John and couldn'nt ask for better service had some issues with parts and when he said he would call me back he did which is unusual these days. S... See more
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So impressed with the customer service. My items arrived a few days after I ordered them. So grateful for the effort to ensure the parts were correct for my Ducati Monster 937. FYI, the Evotech slide... See more
The guys who work for the business, firstly understands the passion for riding. It makes the huge difference when you deal with people sharing the same passion and working in the same industry they lo... See more
Company replied
I bought an handlebar weights which unfortunately did not fit my motorbike. A quick conversation with Sarah and a return had been arranged. I had my.money back in 5 days! Great customer service
Company details
Written by the company
We are more than just a motorcycle parts retailer – we are passionate Australian riders dedicated to helping you build your dream bike. Whether you ride street, track, or dirt, Moto Superi delivers the highest quality accessories from world-renowned brands, all backed by local support and expert advice. Who We Are Founded by riders, for riders – Moto Superi is an Australian-owned business built on experience, trust, and a love for motorcycles. Our team of moto enthusiasts are committed to supplying only the best motorcycle parts money can buy. Why? Because your ride deserves it. Why Buy from Moto Superi? - 100% Australian-owned and operated - Covered under Australian consumer law - Fast shipping Australia-wide - Local returns & easy exchanges - Real customer service from real riders - Secure checkout with trusted payment options Whether you're upgrading a Yamaha R1, tuning your Kawasaki Ninja, or outfitting your Africa Twin for adventure, we've got the right parts from the brands you trust. If you can’t find what you need on our website give us a call on 02 9171 1657 and we will utilise our huge network of suppliers to get it for you.
Contact info
3 Faversham Street, 2204, Marrickville, Australia
- 02 9171 1657
- sales@motosuperi.com.au
- motosuperi.com.au
4.7
Excellent
72 reviews
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Replied to 66% of negative reviews
Typically replies within 1 week
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Never again
No update on the orders until i enquires. Told me its in order coz they dont have stock. So i told to refund me the money including the express that what i paid for. They told me that they have to deduct the restocking free because they dont stock this part while it didnt say in the website that they dont have it in stock. How is it my fault and cost me money when i didnt know u dont have it in stock but website says available? Lost money for no reason. Not happy. Wont be coming back here again or recommend my friends or anyone. Until they change this i wont be ordering anything here again.
April 29, 2026
Reply from Moto Superi
Hi Ken,
Thanks for getting in touch and sharing your thoughts. We would like to clarify a few details regarding your order to help clear up any misunderstanding.
While we know waiting for parts is never ideal, your order was actually moving along well ahead of the estimated schedule listed on our site. Generally, we only send out specific status updates if a delay occurs that pushes an order past the original timeline. In this case, you chose to cancel the order on the day it was scheduled for dispatch.
Please know that we truly value your input. In fact, we had already taken your feedback on board before this review was posted. As a result, we’ve made our stock availability and lead times even more prominent on every listing to ensure total clarity for our customers.
We’re sorry we couldn’t quite hit the mark for you this time, but we hope to have the chance to provide you with a better experience in the future.
Super smooth purchase!
April 29, 2026
Reply from Moto Superi
Hi Justin,
Thanks for the 5-star review!
We’re glad to hear your purchase was super smooth from start to finish. Our goal is to make getting the parts you need as easy as possible, so it's great to know we hit the mark.
We look forward to helping you out again soon!
Reply from Moto Superi
Hi Anthony,
Thanks for the 5-star rating! We’re glad everything went well and appreciate you taking the time to leave us a review. See you next time!
Reply from Moto Superi
Hi Tony,
Thanks for the 5-star review!
It’s great to hear that you valued our product knowledge and communication. We know how important it is to get the right info the first time, so we’re glad we could provide that for you along with prompt service.
We appreciate the support and look forward to helping you out again!
Reply from Moto Superi
Hi Dion,
Thanks for the 5-star review!
We’re thrilled to hear that everything was exactly what you were hoping for. There's nothing better than getting the right gear and having it meet expectations perfectly.
Enjoy the new parts and we look forward to seeing you again!
Good service
March 27, 2026
Reply from Moto Superi
Thanks for the great review, Rick!
We’re glad to hear everything arrived as promised and matched exactly what you saw on the site—that’s what we aim for every time. Appreciate your support and hope to help you again soon!
Reply from Moto Superi
Thanks so much for the 5-star rating, Justina!
We really appreciate your support and are glad you had a great experience. If there’s ever anything you need, we’re always here to help!
Moto Superi Five Star Service
I recently had the pleasure of dealing with John at Moto Superi while purchasing a number of Evotech components for my Ducati Monster, and I couldn’t be more impressed with the experience.
From the outset, John provided truly personalised customer service, something that’s becoming increasingly rare in today’s online-dominated marketplace.
What stood out most was his responsiveness and genuine willingness to help, the process was clear, prompt, and professional. It made the entire experience seamless and stress-free.
In a time where many businesses rely purely on automation and generic service, Moto Superi has absolutely nailed the balance by keeping the customer experience personal and engaging.
I wouldn’t hesitate to recommend Moto Superi to anyone looking for quality parts backed by exceptional service.
March 31, 2026
Unprompted review
Reply from Moto Superi
Thank you so much for your fantastic review, Franc! We're thrilled to hear about your positive experience with John and your satisfaction with our service and products. Providing personalised and genuine support is what we strive for and your kind words mean a lot to us. We truly appreciate your recommendation and look forward to serving you again in the future. Ride safe and enjoy your Ducati Monster with your new Evotech Performance parts!
Great service and communication
Great service and communication, and went above and beyond to find and get me what I needed. Pleasure to do business with.
March 27, 2026
Reply from Moto Superi
Thanks so much for the 5-star review, Damien!
We really appreciate your support and are glad you had a great experience. If there’s ever anything you need, feel free to reach out—we’re always here to help!
Reply from Moto Superi
Thanks for the great review, Mick!
We’re really glad you had a great experience with Moto Superi. Appreciate your support and we hope to see you again soon!
Helpfull staff
Helpfull staff
Item in stock and just the finishing touch I wanted at a good price
Good quality item
Quick and easy delivery
March 26, 2026
Reply from Moto Superi
We’re glad our team could help you find exactly what you were after and that it was the perfect finishing touch. Great to hear you were happy with the quality, pricing, and quick delivery as well.
Really appreciate your support and we look forward to helping you again!
Fast hassle free delivery.
March 26, 2026
Reply from Moto Superi
Thanks for the great review, Luke!
We’re glad to hear you enjoyed a fast and hassle-free delivery. Really appreciate your support and hope to assist you again soon!
Absolute Legends
The guys who work for the business, firstly understands the passion for riding. It makes the huge difference when you deal with people sharing the same passion and working in the same industry they love. Story come short, the absolute legends made sure that I receive my products on time, and for that they shipped the products through express post without even mentioning it or charging extra.
February 24, 2026
Reply from Moto Superi
Hi Ankit,
Thank you so much for your kind words and for taking the time to leave us such an amazing review!
It means a lot to our team to hear that our passion for riding comes through in the way we do business. Everyone here at Moto Superi lives and breathes motorcycles, so making sure fellow riders get the gear they need—when they need it—is something we genuinely care about.
We’re really glad your order reached you on time and that we could help make the experience a positive one. Going the extra mile for our customers is simply part of how we like to do things.
Thanks again for your support and for being part of the riding community with us. We hope to see you back at Moto Superi again soon.
Ride safe and enjoy the road!
Good effort fixing a problem
I bought a gear lever for my Ducati 698 mono. I said I planned to fit the OEM toe piece and was sent the gear lever. It turned out that the OEM toe piece would never fit and I needed to buy the toe piece. When I spoke to staff they apologised, gave me a discount and posted the item immediately. From being unhappy I am now happy and will recommend tyou guys to my fellow bike riders :-)
February 25, 2026
Reply from Moto Superi
Hi Simon,
Thank you very much for your kind review. We appreciate your patience and understanding with the situation and we are glad we could solve this issue in good time for you. We look forward to assisting you again in the near future! Keep enjoying that 698 and safe riding!
Excellent service from inital phone…
Excellent service from inital phone call to order the item to the prompt delivery , highly reccomend
January 30, 2026
Unprompted review
Reply from Moto Superi
Hi Rod,
Thank you so much for your kind words and for taking the time to leave us a review — we truly appreciate your support.
We’re thrilled to hear you had a great experience with us. Providing the best possible service is always our goal, and it means a lot to know we delivered for you.
The service doesn’t end here - We’re always here and ready to help.
Reply from Moto Superi
Hi Brad,
We truly appreciate you taking the time to share your experience, and we hope you enjoy your new gear. If there’s ever anything else we can help with, we’re always here. Thanks again for your support!
Great communication and quick delivery…
Great communication and quick delivery of goods. John and the boys are great to deal with and very helpful. Will definitely buy from them again.
January 28, 2026
Reply from Moto Superi
Hi John,
Thank you so much for taking the time to leave such a great review. We really appreciate the kind words and are glad to hear you were happy with the communication and delivery.
It was a pleasure dealing with you, and the team will be stoked to hear your feedback. We look forward to helping you out again next time. Ride safe!
Reply from Moto Superi
Hi Jimi,
Thank you for your review. We’re glad to hear everything went smoothly and that the process was easy. We really appreciate your support and look forward to assisting you again.
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