Customer service brilliant. I have recently dealt with John and couldn'nt ask for better service had some issues with parts and when he said he would call me back he did which is unusual these days. S... See more
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So impressed with the customer service. My items arrived a few days after I ordered them. So grateful for the effort to ensure the parts were correct for my Ducati Monster 937. FYI, the Evotech slide... See more
The guys who work for the business, firstly understands the passion for riding. It makes the huge difference when you deal with people sharing the same passion and working in the same industry they lo... See more
Company replied
I bought an handlebar weights which unfortunately did not fit my motorbike. A quick conversation with Sarah and a return had been arranged. I had my.money back in 5 days! Great customer service
Company details
Written by the company
We are more than just a motorcycle parts retailer – we are passionate Australian riders dedicated to helping you build your dream bike. Whether you ride street, track, or dirt, Moto Superi delivers the highest quality accessories from world-renowned brands, all backed by local support and expert advice. Who We Are Founded by riders, for riders – Moto Superi is an Australian-owned business built on experience, trust, and a love for motorcycles. Our team of moto enthusiasts are committed to supplying only the best motorcycle parts money can buy. Why? Because your ride deserves it. Why Buy from Moto Superi? - 100% Australian-owned and operated - Covered under Australian consumer law - Fast shipping Australia-wide - Local returns & easy exchanges - Real customer service from real riders - Secure checkout with trusted payment options Whether you're upgrading a Yamaha R1, tuning your Kawasaki Ninja, or outfitting your Africa Twin for adventure, we've got the right parts from the brands you trust. If you can’t find what you need on our website give us a call on 02 9171 1657 and we will utilise our huge network of suppliers to get it for you.
Contact info
3 Faversham Street, 2204, Marrickville, Australia
- 02 9171 1657
- sales@motosuperi.com.au
- motosuperi.com.au
4.7
Excellent
74 reviews
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This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Fantastic service
Great service. Delivery came quick.
When a return was required the turn around time was very quick.
Appreciate John and his team.
September 19, 2025
Unprompted review
Reply from Moto Superi
Hi Liam,
Thank you so much for your kind words and for taking the time to share your experience! We're so pleased to hear that your delivery arrived quickly and that the return process was smooth and efficient.
John and the team will be thrilled to know their efforts are appreciated — we’ll be sure to pass on your kind feedback.
If there's anything else we can help with in the future, please don't hesitate to reach out. We truly value your support!
Quick and easy transaction for Evotech…
Quick and easy transaction for Evotech parts for Yamaha R9.
August 26, 2025
Reply from Moto Superi
Hi Ryan,
Thank you so much for the great review! We're glad to hear the transaction for your Evotech parts went smoothly and met your expectations. Enjoy the upgrades on your Yamaha R9, and don’t hesitate to reach out if you need anything else down the road.
Reply from Moto Superi
Hi Michael,
Thanks for the positive feedback! We're really pleased to hear you found the purchase process easy and the delivery prompt. Enjoy your new product, and we hope to serve you again soon!
Quality RK and JT sprockets
Found good quality sprockets from RK (rear)and JT (front with rubber cushion) to replace current OEM after more than 30,000 klm on my V-Strom 1000 online at bike-shop.com.au. Half the price of OEM items. Just made sure I checked specifications carefully, confirmed and then placed order. Sprockets delivered to my door within the week.
What's not to like, thanks bike-shop.com.au
August 26, 2025
Reply from Moto Superi
Hi Phillip,
Thank you so much for your detailed review! We're glad you found exactly what you needed with the RK and JT sprockets—great choices for your V-Strom 1000. It's awesome to hear that everything arrived quickly. We appreciate you taking the time to leave us a review.
Thanks again for choosing bike-shop.com.au, and we hope to see you back for your next upgrade or service part!
Very happy with my order
Ordered 2 parts and one part was out of stock so they sent me the first part express post and sent the other part as soon as it had arrived with no extra cost to me. Great service.
August 22, 2025
Unprompted review
Reply from Moto Superi
Hi Paul,
Thanks for the great review! We're really glad to hear you're happy with your shopping experience and that our team could keep things moving smoothly, even with the stock delay. We always aim to provide the best service possible, and it’s great to know the express shipping and follow-up worked well for you.
Appreciate your support and look forward to helping you again in the future!
Great knowledge and customer service.
Great knowledge and customer service.. I would buy from this company no problems.. thanks for the help guys
I wish I could put a picture of my bike for all to see the vandemon pipes
August 22, 2025
Reply from Moto Superi
Hi David,
Thanks for the kind words! We're thrilled to hear you appreciated the knowledge and customer service—it means a lot to the team. We'd love to see a photo of your bike with the Vandemon pipes! Feel free to send us picture to sales@bike-shop.com.au, for a chance to have it showcased on our socials!
Thanks again for your support, and we’re here anytime you need us!
Reply from Moto Superi
Hi Christopher,
Thanks for the great feedback! We're glad you found the website easy to use —that’s exactly what we aim for. Appreciate your support and hope to see you back again soon!
Awesome service
These guys were awesome, helped me out with a tricky install of a phone mount on my ST3. Found a solution for me even though it was provided by someone else.
Top level ethics and service
Don
Denmark
August 19, 2025
Unprompted review
Reply from Moto Superi
Hi Don,
Thanks so much for the kind words! We're really glad we could help you out with the phone mount install on your ST3—even when it wasn't purchased through us. We always aim to do the right thing and support riders however we can, so your recognition means a lot.
Safe riding over the course of your adventure, and don’t hesitate to reach out if you ever need anything else!
Best Ducati parts and accessories store in NSW
Great customer and very knowledgeable staff. Great website to search parts and confirm compatibility, fairly priced parts and accessories with on-time deliveries. Never been disappointed while dealing with Bike-Shop
August 21, 2025
Reply from Moto Superi
Thank you for the kind words! We’re really glad to hear you’ve had a great experience with our team and service. Your support means a lot, and we’ll keep doing our best to provide quality parts and reliable service.
Fast delivery and great service.
Fast delivery ( ordered on a Saturday, had in transit tracking on Monday). Jacket is great and packed up nicely. Cheers heaps
August 20, 2025
Reply from Moto Superi
Thanks for the great feedback! We're glad the delivery was quick and everything arrived as expected. Really appreciate your support — let us know if we can help with anything else!
Reply from Moto Superi
Thanks for the great review! We're glad we could help you find what you were looking for at a good price. Appreciate your support and hope to see you again soon!
Such a great shopping experience
Such a great shopping experience, got a brand new TTX rear suspension for my Ducati and the customer service was next level.
August 6, 2025
Reply from Moto Superi
Thanks so much for the awesome feedback! We're really glad you had a great experience and found exactly what you needed. Providing solid service and quality parts is what we're all about — so it's great to hear you were happy with everything. Happy riding!
Amazing Serivice
Amazing Serivice! I couldn’t recommend these guys enough,They have gone next level for me and I really appreciate it.
Thank you so much
February 13, 2025
Unprompted review
Reply from Moto Superi
Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience. It means a lot to us to go the extra mile for our customers. We really appreciate your support and look forward to helping you again in the future.
Rubbish Customer Service and poor search engine.
I was after a 16t front sprocket for my Aprilia RXV550. I went to this company online and searched using my bikes brand, model and year. I was presented with a couple of options and chose one.
I bought from them because there were no 16t sprockets in New Zealand and I needed one quickly.
Their price was actually quite expensive: almost double the cost of buying from Europe even including freight. However, I wanted the item quickly and thought that buying from Australia would be fast.
It wasn't! They didn't even process my order for 2 weeks and it took just short of a month for the item to arrive. It was almost too late.
Worse, it was NOT a fit for my bike despite my search on their site being specific about make, model and year.
When that turned into a customer service enquiry, the situation became much worse. They told me that because I had ordered a specific part number (which I was presented in THEIR search engine), I had taken all responsibility for the suitability of the item and they would not replace or refund the purchase.
They were adamant that it was my fault despite their website giving me that option for my brand, model and year of bike.
So don't bother with bike-shop.com.au. I got the right sprocket from Germany with the same search words in about the same delivery time for just over half the total price and with no drama.
Massive thumbs down for the quality of their online search engine and their customer service.
September 18, 2024
Unprompted review
Reply from Moto Superi
Hi Michael,
Thank you for taking the time to leave your feedback. We understand this issue dates back a while however, we are genuinely sorry that your experience didn’t meet your expectations. At Bike-Shop, we take order accuracy and customer satisfaction very seriously.
In this case, our team worked directly with you over email to resolve the issue and provided guidance regarding the correct part for your bike. We always aim to provide clear and accurate product information, but we also recommend that customers contact us if they are unsure about any part or information on our website. We’re always happy to have a conversation over the phone and are actively contactable to ensure you get the right product the first time.
We appreciate all feedback, as it helps us improve our services, and we remain committed to providing accurate product information and high-quality support to all our customers.
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