MOUNTAIN EQUIPMENT Reviews 60

What a fantastic company! Have been wearing ME stuff for the last 15 years or so and could not be more happy withe the quality. On last trip to the alps i found the cuff straps on my Changabang jacket were starting to break. I got in touch with ME customer service also mentioning that the logo on my gilet has worn away. They repaired them all even for free. Thanks!!

I bought a few items from Mountain Equipment (pants, mittens, jacket) literally everything broke down (holes, tears, cuts etc) after 1 time use only.

For outdoor use you could better use a Hugo Boss suit instead of this use piece of crap. Dont buy/ dont use!!

Customer service is even worse!!

Don't waste your money. Mountain Equipment Rupal jacket. States hard wearing and for mountain use. Don't make me laugh . A light scrape on a wall destroyed this coat with a tiny scratch that is now permeable and when I contacted customer service I was offered a patch . The jacket was just 2 weeks old . Buy a Mammut or Berghaus instead. They probably won't post this review but I'll be posting it everywhere in places they cannot control

I bought a shivling goretex jacket. I hadn't had it long when I ripped it on barbed wire. I contacted mountain equipment who repaired it free of charge. Excellent customer service.

Bought a superflux jacket which basically fell apart after 6 months tried contacting ME who just ignored me a very rude ignorant company who make extremely poor quality products I have a montane jacket that is two years older than the superflux jacket and it still looks like new never again you have been warned.

I've perservered with a Litmus fleece for a year but now abandoning a jacket I consider as unfit for purpose. Mainly due to the lack of windproofing and coarse weave. Even cycling with it over a tee shirt in spring is cold. I would not dare to take on a serious hike. Pile is also looking tired and shabby. Way overpriced for its quality.

Advertised as insulated waterproof jacket. It's well made and warm can use zips with gloves on . However soaked through in an hour during a day's persistent rain in the lakes. Breathability limited of course by insulation. Overall good for cold dry weather or light drizzle but not waterproof for more than that .

I've been buying Mountain Equipment fleeces for nearly 40 years, and have been happy with everything I had.

A few months ago I got a Mountain Equipment Touchstone Fleece Jacket. I was a bit hesitant on this purchase as they don't come cheap, but I needn't have worried, it's just great.

I got it for winter use, and bought a size up on my usual size so I could wear it over the top of a lighter fleece when it's really cold, and it works a treat.

I can report that despite a fair amount of use (I'm outside 4 or 5 times a week) there have been no problems with it, and it shows little if any signs of wear.

It maintains my trust in the brand.

Further to my last review, My items never turned up, did not even get the courtesy of a reason why the items. never appeared apart from an review reply 'MW are sorry I am disappointed and to email if I wanted to discuss further' I did get a refund of amount paid.
My point is MW did nothing to replace lost items or offer any sort of compensation. 44% Good reviews on this site, should signal 'Must try Harder' to senior management I would think.

Came across their promotional code on social media, used this and purchased some items, Mountain Equipment took my payment and send me a confirmation email that my purchase was being processed.
ME then came back to me suggesting that their promotional code which they provided and was accepted by the website was unauthorised, that they would be cancelling my order and issuing a refund.
The refund took a several days to receive and I complained to customer services who did very little to help. Customer services requested my contact number so they could discuss my concerns, I provided this on 1st November and I have still had no contact from them.
I believe this is false advertising and 'click bait' to gain 'foot traffic' to their website. From my experience I believe this is nothing but a scam and this site shouldn't be trusted.

I'm sure some of Mountain Equipment's products may be good quality, but their Mission Pant (trousers) are not, they very poor quality for £140.00. After only 7 uses they are covered in bobbles and are clearly wearing quickly. The front of the thighs and crotch areas are horribly bobbled, and all they have done is a few hikes and several washes. I've owned £30 pairs of trousers that have proven to be far more hardwearing. I did contact ME, who said this rapid degradation shouldn't be the case (though of course they would say that), but also qualified that statement with by advising that their warranty "does not cover damage caused by normal wear and tear".
I will never buy another ME product and will warn others stay away and consider competing brands whose products can be relied upon.

I orderd Wellington boots and trousers and they had problems with there new warehouse and because the delivery was going to be late they sent me the Wellington boots and trousers for free was over the moon with there kindness😁👍👍👍i would totally recommend mountain warehouse

I have returned some items, and I paid for the delivery as they promised they will refund me but it is nearly two months I am still waiting. I am sure I will never buy from this company.

Totally Brilliant!!!! I have lots of ME equipment and it never fails to deliver.

Their customer care is second to none too and they genuinely care about their customers and go out of their way to deliver betond expectations!

They recently assessed and repaired one of my coats where the zip had gone faulty. The repair was brilliant you couldn’t tell at all.

I have had a number of bits of Mountain Equipment gear over the years and it has always been excellent (My Changabang Jacket is over 15 years old and still going strong). Recently purchased a Triton Jacket which is excellent too. Plus now you can buy directly from their website. Highly recommend them for any outdoor gear.

Had a zip fail on padded jacket in less than a year.
Promptly replaced. Thanks

I purchased a Lohtse jacket November 2019, in both sides in the armpit area, around the venting zippers, main material is loose, big gapping holes.
Try to contact them, no answer. Will send it to the place i bought it, if i can choose something else i certainly will. I have used it 6 or 7 times only for walking my dog. I cant stop thing of all the fine words on their homepage. Our success depends on you as a customer.
How should this jacket be able to withstand wear and tear from an expedition.
This is my second jacket this year from them, first was a Fitzroy i got on sale, suddenly it had a zipper problem. Never got a message, but after 6 month my money was back on my account, bad deal for me.
Keep away from that firm, they are on its way DOWN.
Forget it, i will never buy from them again, never.

Bought a set of walking boots 8 weeks ago,they have already split where the sole attaches to boot.. Called and spoke to the assistant where i bought them in Glossop. Reply was "our boots dont have any guarantee on them,sorry".. Fantastic,them boots have cost £10 a week to wear and are now in the bin. Will never buy anything from them again