Mountainfresh Reviews 127

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Always been fantastic, helpful, products of quality. I can't understand the neg. reviews on here. I've been buying from them for years and never had the slightest hiccup with them. they are my go-to f... See more

Rated 5 out of 5 stars

The herbs arrived on time and they were perfectly packaged, fresh, organic..simply the best. I loved little packets for essential oils, everything arrived was beautiful and high quality, thank God for... See more

Rated 4 out of 5 stars

I was drawn to the fact that this company use natural non-irradiated materials as far as possible with minimal processing... I am using the St. John's wort and am very happy with the product... Only g... See more

Rated 4 out of 5 stars

Cannot fault the product,or the price. After waiting years for a letter box friendly container, many potential customers must be lost because products need a signature on delivery. It is NOT conve... See more

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4.6

Excellent

TrustScore 4.5 out of 5

127 reviews

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Rated 3 out of 5 stars

junk mail

since I placed my order with this company (product received ok) my mailbox has been, and still is, inundated with junk mail offering all kind of products, from sexy Russian girls to Viagra, penis enlargement, slimming products, vitamins, but also cheap loans and 'freebies'. I'm thinking of closing that email account, it's a disgrace!

January 5, 2016
Unprompted review
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Reply from Mountainfresh

We do not pass on email addresses to any outside company so this is not coming from us.

Rated 5 out of 5 stars

Excellent Quality and Service

The range of products offered is absolutely excellent and the fact that they offer herbs without alcohol is the best bit! Now ive found them I will continue to make my purchases from them. To make the service even better I would just advise that they check email regularly as I did have a question before i ordered that didnt get answered. I understand this time of year they are very busy but to quickly respond to enquiries by email would infact improve sales! Thank you

December 23, 2015
Unprompted review
Rated 4 out of 5 stars

Good product!

I was drawn to the fact that this company use natural non-irradiated materials as far as possible with minimal processing... I am using the St. John's wort and am very happy with the product... Only gripe is that the company don't send any info on contra-indications which is very important for this type of medicine.

December 18, 2015
Unprompted review
Rated 3 out of 5 stars

Could be better

The products at Mountain Fresh are reasonably good (although the last bottle of Marshmallow Root alcohol free tincture I bought tasted a bit funny).
I've just bought some of their plain marshmallow root tea bags to try, but haven't used them yet so I can't comment.
The offer for £5 off my first order from their web site was good.
There are some issues though : the web site is poorly designed and doesn't function very well. It is very difficult to navigate and difficult to find products. Also, some of the products they sell on Ebay & Amazon couldn't be found on their own web site, which is odd.
It's a lot easier to buy their products through Ebay or Amazon, but then you don't get the reward points and discounts.
The pipette bottles used for the alcohol free tinctures aren't right for this product - the tincture is very thick so the pipette doesn't really work. I gave up using it and just poured the liquid out onto a teaspoon instead. It would be better in a normal bottle with the doses given in teaspoons, or fractions of teaspoons.

October 26, 2015
Unprompted review
Rated 2 out of 5 stars

Poor customer service

Whilst my initial order came through quite quickly, when I contacted the sales/info line on the UK number stated on their website between the hours of 9-4 on several occasions to exchange an item there was no answer. After trying a couple of days later the answering machine kicked in, in a foreign language.....no idea which language. I emailed the sales and info email address 10 days ago, and as I write I still haven't had a response. I eventually did get hold of someone yesterday to chase my order placed 9 days ago, I was told it wasn't processed by them as they had no record of my payment being received by them. Funny that.....as my bank account clearly shows a debit from account and states the date, amount and the name of the company the payment was made to - Abor Vita Ltd. They clearly have an internal accounting problem. It would have been nice for them to contact me to let me know there was a problem with my order instead of leaving me hanging and in turn having to chase to find out what is going on. This is the first time I have used this company, needless to say, I am very reluctant to use them moving forward. I would rather pay a few quid more and get better service. It's true what they say, you get what you pay for.

October 9, 2015
Unprompted review
Mountainfresh logo

Reply from Mountainfresh

You are trying an outdated telephone number and not the new one off the site. Please use 01254 427110 for our UK customer support.

The number you called was for our European centre which is based in Spain hence the foreign language.

Our service is second to none which accounts for the 40,000 plus happy clients.

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