I love Mouse House cheeses. Always look great on a buffet table at functions etc. Had a minor hiccup with a recent order in that a brand new flavour had not made it off the production line in time... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product is great and we appreciate that. But ordering through the website is confusing and it is not always clear that an order has been registered and the correct address noted. Seems to get the... See more
Took a week before order was despatched, no communication to tell me when picked or likely delivery date. Good long dates on cheese received. Have had the cheese before so expect they’ll be good. Howe... See more
Good choice of products although some hamper items might not have been available. The only issue is the inadequacy of timely order tracking, although the delivery was actually on time
Company replied
Company details
Written by the company
We are The Mouse House Cheese Company, a family run business by mother and daughter team Erika and Mollie in Lincoln. We produce a range of Cheddars and Artisan cheeses on our families farm in Lincolnshire. The Mouse House Cheese Company was formed in October 2018 to showcase our wonderful selection of traditional and contemporary cheeses. The farm produces a range of cheddars and blue cheeses all of which we sell in our shop as well as range of products to a compliment the cheese in order for you to enjoy our cheese in the best way.
Contact info
34 Steep Hill, LN2 1LU, Lincoln, United Kingdom
- enquiries@mousehousecheese.co.uk
- mousehousecheese.co.uk
3.9
Great
312 reviews
Replied to 40% of negative reviews
Typically takes over 1 month to reply
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Slow delivery…
The Xmas order option doesn't make it clear when the order will be dispatched. I phoned to chase my order which is now over 5 days, only to be told there's nothing that can be done - 'I'm just one of thousands'. Not what I wanted to hear - not even a suggestion of putting in another order, for which I'd be happy to pay - for immediate delivery and cancelling and refunding the Xmas order. Lack of imagination and not helpful. And I'll still have to buy a set of cheeses to take away on my trip - but not from this company
December 7, 2023
Unprompted review
Reply from Mouse House Cheese Company
Hello Ian,
I'm sorry to hear we have disappointed you. We launch Christmas Pre-Orders for our Customers who want to receive there cheeses as close to Christmas as possible. We are unable to check personal notes and these are bulk shipped on the W/C 11th of December to get this closer to Christmas. I apologise that we are unable to move it now as this is less than a week away and you order will be packed waiting for collection so we would have to find it to cancel it, which you can imagine we cannot do.
I will ensure the team make the dispatch date clear next Christmas to ensure this doesn't happen again. Your custom means the world to us, and we can't thank you enough.
If you want to reach out to the team on enquiries@mousehousecheese.co.uk
Mouse House Team
I’ve had a few deliveries from the…
I’ve had a few deliveries from the mouse house now and really happy with the quality and flavour of the cheese. They’re is a good assortment of flavour’s
The delivery is quick and packaged well. I’ve ordered some Xmas cheese as gifts for my family who all love cheese.
May 4, 2023
Unprompted review
Am a first timer
Am a first timer, really pleased with this company's delivery regime. Not tried the cheeses, and have bought loads. Some as gift top ups, but many for me. Hope they are as great as the reviews state. Happy Cristmas.
December 4, 2023
Unprompted review
Great Cheeses
I have used this company for the past 3 years and have never been disappointed and have sent them as a gift. Great cheeses and very tasty, have already placed my order for Christmas.
November 19, 2023
Unprompted review
Thank you Mouse House…
This is the second time I have used Mouse House and they didn't disappoint. Really great cheese company.
December 1, 2023
Unprompted review
I ordered 3 boxes of cheese off Amazon…
I ordered 3 boxes of cheese off Amazon with an assurance they would be delivered next day. I am still waiting 3 days later, which has completely spoiled my plans. When I tried to contact the supplier I got an automated response saying if I don’t get it within 3 days ask for a refund. Very disappointed.
November 21, 2023
Unprompted review
Reply from Mouse House Cheese Company
Hello Pamela, Have you got in touch with Customer Service as this is not the service we would want you to experience, we have a perfect dispatch rate with Amazon so this is most likely due to delays with Royal Mail. Please get in touch and we will of course send a replacement or issue a full refund.
Mouse House Team
Have used this company now for a number…at least two years
Have used this company now for a number of years.always brilliant cheese full of flavour and something for everyone ,would recommend.
November 7, 2023
Unprompted review
Excellent service and cheapest quality…
Excellent service and cheapest quality cheese ive found online perfect and order always on time with great date's so can order ahead for birthdays and pay no delivery 😀
July 31, 2023
Unprompted review
Just received my box of six cheeses…
Just received my box of six cheeses this is a Christmas present. You would not believe the state of the outer package it looks as if it has been kicked around a football pitch
November 8, 2023
Unprompted review
Reply from Mouse House Cheese Company
Hello Marie,
So sorry to hear this, it seems like Royal Mail have damaged this in transit which is not acceptable. Please can you send an email to Cindy at enquiries@mousehousecheese.co.uk and she will resolve this straight away for you as we pride ourselves on our service and hate that this hasn't arrived in the correct condition.
Hope to hear from you.
Mollie
Founder
Great Cheese
Great cheese, great company! My favourite is orange/whisky and Christmas pudding!
October 30, 2023
Unprompted review
Wonderful service
Wonderful service - great selection and offers, very well made products
September 1, 2023
Unprompted review
Delighted
This is the third purchase I have made. Lovely cheeses,not disappointed with any of the flavours. Nice quality product ,delivery was straight forward and quick.
August 22, 2023
Unprompted review
Simply the best
We just love these cheeses the best best flavours ever! Texture, colour and flavours can't be matched by other cheeses outside of the Mouse House Cheese Company Haven't had one that we've not enjoyed. Good customer services.
August 25, 2023
Unprompted review
LOVE, LOVE, LOVE!!!
I have bought from this site 4 times now. The cheese is lovely. The range of flavours is great but I absolutely LOVE "the guru". Its red Leicester and mango chutney. The chesse boxes arrive really quickly and are beautifully packaged and there is usually an intersting offer too. I highly recommend this site.
August 1, 2023
Unprompted review
Beautiful cheese
The cheese is 2nd to none it is gorgeous, love garlic and chive plus red Leicester and mango.
August 5, 2023
Unprompted review
One happy customer
Having placed an order for the rainbow box (7 truckles) on the 2nd August, i was disappointed to find that two of the items had a best before date of just over 2 weeks. However after speaking with the supplier, who apologised profusely, i was offered the choice of a replacement or refund which was greatly appreciated.
Great cheeses & fantastic after service when something didn't quite go as expected.
August 2, 2023
Unprompted review
Quick delivery of cheese & wine hamper
Very quick delivery of cheese & wine hamper which was greatly appreciated by the recipient.
Experienced some technical issues with website which complicated the order process (just one of those things, highlighted to the company) but once in contact with Mouse House Cheese Company they resolved the issue swiftly and satisfactorily.
August 1, 2023
Unprompted review
Reply from Mouse House Cheese Company
Hello,
Can you confirm that you have emailed enquiries@mousehousecheese.co.uk as we have no unanswered emails so we would like to resolve this.
Further comment( we still have no emails regarding this- could this have been in your outbox- can you resend? )
Mouse House Team
Lovely products ruined by a leakage
I bought from this company for my mum’s birthday present and, while the products are great, I was disappointed to find out that the box had leaked once my mum opened it. I did not open the box myself upon receiving it and wrapped it immediately. So when it came to my mum’s special day, I felt let down in realising that the chutney lid was not properly shut and ended up ruining the box and the cracker packaging. It pains me to have to complain and not leave a 5 star review, but I couldn’t let this slide.
July 4, 2023
Unprompted review
My cheese arrived in perfect condition…
My cheese arrived in perfect condition and only two day after ordering.The cheese is very tasty and smooth.
June 24, 2023
Unprompted review
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