Mouse House Cheese Company Reviews 311

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers had a great experience with this company. Customers are really happy with the products, especially the cheese, which is often described as delicious, creamy, and available in a great selection of flavors. People appreciate the quality of the products and the variety offered, often finding them perfect for gifts or special occasions. However, some customers also noted issues with order processing and delivery, including a lack of communication regarding dispatch and tracking. A few other people also felt that customer service was poor, citing unhelpful responses to problems, delayed resolutions, or difficulties in getting refunds for undelivered or faulty items.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the wonderful quality and... See more

Order

Clients share ambiguous opinions on order experiences. While some customers praise the ease of ordering,... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise prompt delivery,... See more

Quality

Users describe positive interactions with quality. Many customers praise the wonderful quality of products,... See more

Customer service

Consumers have ambiguous experiences with customer service. Many customers praise the excellent and amazing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love Mouse House cheeses. Always look great on a buffet table at functions etc. Had a minor hiccup with a recent order in that a brand new flavour had not made it off the production line in time... See more

Company replied

Rated 4 out of 5 stars

The product is great and we appreciate that. But ordering through the website is confusing and it is not always clear that an order has been registered and the correct address noted. Seems to get the... See more

Rated 4 out of 5 stars

Took a week before order was despatched, no communication to tell me when picked or likely delivery date. Good long dates on cheese received. Have had the cheese before so expect they’ll be good. Howe... See more

Rated 4 out of 5 stars

Good choice of products although some hamper items might not have been available. The only issue is the inadequacy of timely order tracking, although the delivery was actually on time

Company replied


Company details

  1. Cheese Shop

Written by the company

We are The Mouse House Cheese Company, a family run business by mother and daughter team Erika and Mollie in Lincoln. We produce a range of Cheddars and Artisan cheeses on our families farm in Lincolnshire. The Mouse House Cheese Company was formed in October 2018 to showcase our wonderful selection of traditional and contemporary cheeses. The farm produces a range of cheddars and blue cheeses all of which we sell in our shop as well as range of products to a compliment the cheese in order for you to enjoy our cheese in the best way.


Contact info

3.9

Great

TrustScore 4 out of 5

311 reviews

5-star
4-star
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1-star

Replied to 42% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

We came across Mouse House when staying…

We came across Mouse House when staying in Lincoln for the Steampunk Asylum weekend. We brought a selection home.

I am a complete cheese fiend, and normally get most of it to myself. Unfortunately (for me) the Guru is now my husbands favourite cheese of all time, and I had to share it 😫

At least when we ran out I could place an order online, which arrived promptly. I have hidden the Spare Guru..

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, excellent cheese and excellent choices. Have used Mouse House several times and never had any issues whatsoever. Highly recommended.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Tasty cheeses and a super selection

I've been buying cheeses from Mouse House Cheese Company for almost 2 years and I've never been disappointed as all the cheese truckles and cheese barrels I've ordered have been delicious. I also like how they come packed in cute Mouse House Cheese boxes which makes these great for gifting. Delivery is prompt and I like all the various deals they do. Highly recommend this company.

September 1, 2024
Unprompted review
Rated 2 out of 5 stars

Not accommodating to customers

We are traveling from 1400 miles away, needed a convenient cardboard cow box to carry all of our cheeses from refrigerator to refrigerator while on our trip before we get back home. They wouldn’t let us have one because we wanted to choose our own cheeses instead of their choices, even though they had a huge stack of them behind the counter. I bought 9 blocks of cheese that was well over the amount of the boxes they had for sale, even though it would be easier for me to travel with.

August 15, 2024
Unprompted review
Rated 4 out of 5 stars

Nice cheeses

Very prompt service and reasonable price. Disappointed one of the cheeses had less than 30 days before expiry date whilst the rest had at least 3 months, otherwise no complaints.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Really like mouse house cheese and have…

Really like mouse house cheese and have become a fan and i highly recommend trying them out, i first heard about them from watching QVC, intrigued to see if the presenters were not just complementing how good there cheese tasted for sales etc i treated myself to an order off QVC and was very happy to agree with the presenters from QVC, the flavours from all the range that i have brought so far are very addictive along with the quality of the cheese, the Vintage Cheddar and Red Leicester are exceptional, have since ordered multiple times from mouse house website unfortunately my last order i received had a missing item which was a first for an order to have any problems from them but the customer service was excellent and responded and sorted it all out for me and in good time to, also they do a charity box range for different charities which is an excellent idea and a kind gesture.

July 26, 2024
Unprompted review
Rated 1 out of 5 stars

Liars

Liars! No attempt at communication was made until I got an email ONE WEEK after delivery saying that my order had been despatched. If THAT can get through what happened to the rest? Answer, they weren't sent. That's it! I'm done with them.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely yummy cheese

Can not find fault with the Mouse House -several times I have ordered the cheese which was always delivered in time. Introduced a friend to this company and they ordered the mini hampers all arrived well within time. I absolutely love the Red Leicester so creamy and full of flavour, in fact its yummy!! and I always buy plenty (so to give some to my sister)

August 2, 2024
Unprompted review
Mouse House Cheese Company logo

Reply from Mouse House Cheese Company

Hello Kathrine,

Thank you so much for the review, we appreciate the feedback and hope you enjoyed the cheese.

Mollie

Rated 5 out of 5 stars

BEST CHEESE EVER

Absolutely love this cheese. Tried it for the first time at a Xmas market and never looked back. I don’t buy any other cheese anymore. Great prices, great taste ! Amazing

July 21, 2024
Unprompted review
Mouse House Cheese Company logo

Reply from Mouse House Cheese Company

Hello Laura,

Thank you so much for the review, we appreciate the feedback and hope you enjoyed the cheese.

Mollie

Rated 5 out of 5 stars

Excellent

Excellent. Ordered a mystery truckle pack & asked for no garlic varieties and they came as requested. Decent value for money for quality cheese. Recommended.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent cheese

Excellent cheese well presented bought for a family party of ten everyone approved and the 6 varieties suited all.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

No knife required

First bought this company’s cheese in a micro stall inside a shopping centre , now I buy it online . Best one is the vintage cheddar , it’s that good I don’t need a knife , I just bite it 👀

June 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent choice of flavours. All the ones my family have tried have been well appreciated. All are tasty and creamy. Delicious. Would certainly recommend for all lovers of cheese.

June 9, 2024
Unprompted review
Rated 5 out of 5 stars

Good quality

I have had three orders from the Mouse House Cheese Company and am very impressed. The quality of the cheese is excellent and I enjoy all the different flavours. I would highly recommend this company

June 2, 2024
Unprompted review

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