Mouse House Cheese Company Reviews 311

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers had a great experience with this company. Customers are really happy with the products, especially the cheese, which is often described as delicious, creamy, and available in a great selection of flavors. People appreciate the quality of the products and the variety offered, often finding them perfect for gifts or special occasions. However, some customers also noted issues with order processing and delivery, including a lack of communication regarding dispatch and tracking. A few other people also felt that customer service was poor, citing unhelpful responses to problems, delayed resolutions, or difficulties in getting refunds for undelivered or faulty items.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the wonderful quality and... See more

Order

Clients share ambiguous opinions on order experiences. While some customers praise the ease of ordering,... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise prompt delivery,... See more

Quality

Users describe positive interactions with quality. Many customers praise the wonderful quality of products,... See more

Customer service

Consumers have ambiguous experiences with customer service. Many customers praise the excellent and amazing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love Mouse House cheeses. Always look great on a buffet table at functions etc. Had a minor hiccup with a recent order in that a brand new flavour had not made it off the production line in time... See more

Company replied

Rated 4 out of 5 stars

The product is great and we appreciate that. But ordering through the website is confusing and it is not always clear that an order has been registered and the correct address noted. Seems to get the... See more

Rated 4 out of 5 stars

Took a week before order was despatched, no communication to tell me when picked or likely delivery date. Good long dates on cheese received. Have had the cheese before so expect they’ll be good. Howe... See more

Rated 4 out of 5 stars

Good choice of products although some hamper items might not have been available. The only issue is the inadequacy of timely order tracking, although the delivery was actually on time

Company replied


Company details

  1. Cheese Shop

Written by the company

We are The Mouse House Cheese Company, a family run business by mother and daughter team Erika and Mollie in Lincoln. We produce a range of Cheddars and Artisan cheeses on our families farm in Lincolnshire. The Mouse House Cheese Company was formed in October 2018 to showcase our wonderful selection of traditional and contemporary cheeses. The farm produces a range of cheddars and blue cheeses all of which we sell in our shop as well as range of products to a compliment the cheese in order for you to enjoy our cheese in the best way.


Contact info

3.9

Great

TrustScore 4 out of 5

311 reviews

5-star
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1-star

Replied to 42% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Mouse House Vintage cheese

Our favourite cheddar cheese for many years is a Black Bomber. However the Mouse House Vintage cheese was included in a Christmas hamper gifted to us. Absolutely gorgeous. Purchase is very straightforward on-line and delivered within 2 days or so. It works for us.

June 2, 2024
Unprompted review
Rated 5 out of 5 stars

Returning customer

Competitive prices and selection of truckles. We used their shop in Lincoln a couple of years ago, whilst on holiday, but have had to cut down on what we consider to be "treats" during the cost of living crisis. Goods arrived as described and on time.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent cheese

Excellent cheese, excellent prompt delivery, cheese arrives very well packaged. Have ordered several times now, never disappointed, however my hips are expanding!
Highly recommended company.

April 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent products

Excellent products, full of flavor, prompt delivery and value for money. What else could you need. Would highly recommend

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

Yummy cheese!

Like some other customers, first bought these truckles from QVC and since then I order direct from MH.
My orders are delivered nicely packaged and the cheeses !!!! Oh my word they're excellent AND have always been long dated.
They can be frozen - I understand If you do freeze them, eat within a week of thawing. Never done this myself tho!
Thanks Mollie and team !!

March 28, 2024
Unprompted review
Rated 4 out of 5 stars

Great cheese

Great cheese, love the selection available! Delivery was really prompt too. Only change i would make is to the website, can be hard to change the number of truckles when shopping online. Otherwise, will be ordering again and again!

February 27, 2024
Unprompted review

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