Mobile Outfitters UK Reviews 

255
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Purchased full body protection just over a week ago 50 pounds approx looked great. However my phone fell from my pocket whilst leaving my van now the entire top of the rear of the phone is broken so m... See more

Company replied

Rated 1 out of 5 stars

Hopeless. Paid £60 13/11/18. Today I returned to the kiosk Mobile Outfitters, St David’s Centre, Cardiff with the lifetime guarantee and photographs to show the Clear Coating peeling off. As we... See more

Company replied

Rated 1 out of 5 stars

Got my iPhone X done at the shop in lakeside Thurrock and it cost £50 3 days later it all fell off and shredded, went back after Xmas to be told that I needed to give them the plastic which came off f... See more

Company replied

Rated 1 out of 5 stars

Contacted on several occasions and never once replied to my emails. Checked spam boxes just incase they say anything about that. The reputation says it all, AVOID at all costs. They applied a scree... See more

Company replied

Company details

  1. Cell Phone Accessory Store

Written by the company

We supply an extensive range of scratch protection products that cover everything from mobile phones to laptops, tablets, cameras and smart watches.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

255 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(255)

2 reviews in the last 12 months

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Rated 3 out of 5 stars

Not quite as quick as promised

Got suckered into getting the full wrap done. Was told it would be 5-10 mins. 30 mins later I was told they weren't happy with one of the corners so took it off and redid it.Time will tell if I made the right choice or not. Reading some of the previous reviews, I am doubtfull.

December 7, 2020
Unprompted review
Rated 1 out of 5 stars

Useless

Useless , had my phone wrapped it fell off in a week went back to have it ready done and it had fallen off before I even got home .

Now blocked me on Facebook so I can’t comment on posts and ignore emails .

Scammers

November 13, 2020
Unprompted review
Rated 2 out of 5 stars

I had my iphone 11wrapped yeterday…

I had my iphone 11wrapped yeterday 22/10/2020 at the metro centre excelent job by Bronwyn was told that theres a life time gaurentee with the wrap then when i went to pick it back up was told that if anything happens that i would have to pay for the labouer which was not metioned before hand so really there is no life time gaurantee as the laboure cost is exspensive kep away just another con

October 23, 2020
Unprompted review
Rated 5 out of 5 stars

Just had a rewrap carried out by Kieron…

Just had a rewrap carried out by Kieron at Gateshead Metrocentre and I just need to say how professional he was, even as I stood waiting he took his time to ensure the job was carried out to the highest standard
He’s a credit to the business
Well done

October 21, 2020
Unprompted review
Rated 1 out of 5 stars

Zero stars..

Zero stars... i paid £60 for full protection to find i have peeling and bubbles and so this was replaced then found i had what looked like burn marks and bubbles and so i emailed and requested a refund on their awful product and service and have been completely ignored for months now. Please keep your money and do not waste it on this terrible company.

October 17, 2020
Unprompted review
Rated 5 out of 5 stars

Samsung phone wrap

I have my Samsung S10+ wrapped at Oxford Street by David. Very friendly and professional. Takes about 15 minutes, all good. It is very important the finger print works with the product they use. Very happy.

August 25, 2020
Unprompted review
Rated 5 out of 5 stars

Im going to be honest and say that they…

Im going to be honest and say that they don’t like replacing a product at the Trafford Centre but with a bit of persuasion and reference to the wording of the guarantee they sort it out. Used them a few times now and the latest was the fusion kit at £160 on a brand new iPhone max pro. Was going along and literally it landed on its face on hard concrete. This stuff worked and not a mark on my handset. So hats off to the designer. This could have been a terriblly expensive day !!!

August 24, 2020
Unprompted review
Rated 5 out of 5 stars

Phone wrap

Had at least 4 phones wrapped by them. Slight problem once, rectified with basic £10 cost as advertised. Going to get new phone wrapped asap. Never had a problem with them at Meadowhall Sheffield. Can only speak as I find.

August 22, 2020
Unprompted review
Rated 5 out of 5 stars

Samsung Galaxy Note 10+5G and Nintendo Switch Lite

I got my Samsung Galaxy Note 10+5G and Limited Edition Nintendo Switch Lite Full Body protection done by clear-coat at the braehead branch and they never let me down in any way. They always take extra care of my stuff and also excellent customer service.
👍👍👍👍👍

August 18, 2020
Unprompted review
Rated 4 out of 5 stars

Thank you

Never had a problem with my phone when I have film fitted each time. Recommend it. Staff were friendly at Lakeside branch. Thanks to Ram and Sabina

August 8, 2020
Unprompted review
Rated 5 out of 5 stars

Thanks for the great wrap guys

Thanks for the great wrap guys; device looks as great as ever, the service was quick and professional, and nice to know my phone is protected and germ free too!

August 7, 2020
Unprompted review
Rated 2 out of 5 stars

Good product, pushy sales assistant

Visited the Lakeside stall recently, good product but I was served by a guy named Kayo who was very pushy. I wanted the original product and he kept pushing and pushing for the more expensive one. It was borderline offensive and intimidating.

August 5, 2020
Unprompted review
Rated 5 out of 5 stars

Phone Protection

Went to Lakeside Thurrock as i wanted to protect my phone from scratches, breakages. Ram was so helpful and talked me through what it entailed, what my options were. Excellent customer service.

July 11, 2020
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Thank you!

Rated 5 out of 5 stars

Great product, friendly staff

I have been using the matt cover on my phones previously, it has been great, no fingerprints and great protection to the phone. This time i brought it on my brand new samsung S20 in Lakeside shopping centre and also first time i was getting a fusion bumper as well. The staff was very helpful and extremely friendly, Ram was helping and he explained everything I needed to know and was giving me advice on what to choose for my phone. Very good experience, definitely will go back to buy other products.

July 9, 2020
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Glad to hear. Thank you for the review.

Rated 5 out of 5 stars

Excellent service from Ram & the team!

Excellent service from Ram & the team. Best on the Market. Happy to resolve the slightest of issues with no fuss. Will definitely be using them again and recommending to the family.

July 4, 2020
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Thank you!

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