Mobile Outfitters UK Reviews 

255
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Purchased full body protection just over a week ago 50 pounds approx looked great. However my phone fell from my pocket whilst leaving my van now the entire top of the rear of the phone is broken so m... See more

Company replied

Rated 1 out of 5 stars

Hopeless. Paid £60 13/11/18. Today I returned to the kiosk Mobile Outfitters, St David’s Centre, Cardiff with the lifetime guarantee and photographs to show the Clear Coating peeling off. As we... See more

Company replied

Rated 1 out of 5 stars

Got my iPhone X done at the shop in lakeside Thurrock and it cost £50 3 days later it all fell off and shredded, went back after Xmas to be told that I needed to give them the plastic which came off f... See more

Company replied

Rated 1 out of 5 stars

Contacted on several occasions and never once replied to my emails. Checked spam boxes just incase they say anything about that. The reputation says it all, AVOID at all costs. They applied a scree... See more

Company replied

Company details

  1. Cell Phone Accessory Store

Written by the company

We supply an extensive range of scratch protection products that cover everything from mobile phones to laptops, tablets, cameras and smart watches.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

255 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(255)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Huawei wrapped up

Edwin wrapped my new Huawei P30 pro at the Lakeside store. He was polite and knowledgeable and fully explained the procedure, great work

March 6, 2020
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Hi Jeff, thank you for a great review :)

Rated 5 out of 5 stars

I got my screen protection done

I got my screen protection done at samsung store oxford street by the gentleman named Raman. What a job he did absolutely loved the customer service and the screen protection highly recommended.

March 4, 2020
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Hi Shreya, Thanks for a great review :)

Rated 5 out of 5 stars

Happy customer!

I went to samsung oxford street to get the screen protection for my s10 plus as I was tired of having tampered glass it comes off easily and doesnt works with finger print scanner. I was introduced to clear coat protection and got it installed on my phone. The products seems of quality as its been 3 months I have been using it. I waited 2 months to post my review as I want to see how good the screen protection is. I will give 5 star to the gentleman named Raman who did lovely and professional customer service and the immaculate installation. The protection absolutely works with finger print scanner.

March 3, 2020
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Hi N, We are glad you loved our service and product so much :)

Rated 5 out of 5 stars

Amazing

Raman was very lovely and explained the warranty perfectly. Great service !!!

March 3, 2020
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Hi Tasneem, Thanks for a lovely review :)

Rated 5 out of 5 stars

Raman

Raman, David & Dan are top class guys. Always giving the best customer service and producing the best and longest lasting mobile protection. Would recommend them to EVERYONE!!

March 3, 2020
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Hi Kardel, Thanks for the review we are glad you love our service and products so much.

Rated 5 out of 5 stars

Braehead - Glasgow

I've been using these guys for my last 2 phones so when i just picked up my Note 10+ my first stop was to get the front and back protected. I've always been happy with the end result and it's always better than the at home screen protectors i used to buy from Amazon. It does seem at bit expensive at first but after my past experiences of previous phones i think it's worth every penny. Thanks to Dawid at Braehead for doing a great job on my Note 10+.

February 29, 2020
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Hi Dave, Thanks for a great review :)

Rated 1 out of 5 stars

POOR QUALITY PRODUCT NOT WORTH THE MONEY

I am extremely disappointed with my I-phone 11 wrap which cost £60.00 as after only two months the front film lifted and completely came off. I was out of the Country and did not have the Mobile Outfitters terms and conditions so I just disposed of the plastic film and contacted Mobile Outfitters on my return. This product isn't really fit for purpose if it doesn't last longer than 2 months and even though I have my receipt and a bank statement showing the transaction I have been advised that my warranty is not worth anything as I have disposed of the film. I still have the film on the back but my screen is no longer protected. They have advised that I will have to have all of it recovered at a cost of £ 60.00 less 15% good will discount. I find it hard to accept that they really expect me to pay a further £ 42.50 and so if I was you I would NOT bother with this expensive con and buy a decent phone cover

February 27, 2020
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Hi Tracey, We are very sorry that you feel this way. To be able to redeem the lifetime warranty we always need the original product back in order to be able to offer any kind of replacement or refund as we need to ensure the product is no longer in circulation. This is one of our terms and conditions which are explained at point of sale and we ensure these are understood by getting our customers to sign there receipt. We offered you a goodwill gesture as unfortunately without the original product being returned to us that is the only resolution we are able to offer.

Rated 5 out of 5 stars

I was the lucky winner of an iPhone 11

I was the lucky winner of an iPhone 11, my choice in colour and I received the phone today:). As soon as I won the competition I was contacted by their Instagram page, being very consistent and attentive to me for when I could travel up to receive the phone, Ram was the member of staff who contacted me to create arrangements, and he was there today along with the USA CEO to award me the phone. They fitted it with a full body ‘fusion’ bumper case (worth £150) and have asked for nothing from me! A genuine and lucky win, I feel protected and confident with this case on my phone and I am very thankful to mobile outfitters and your team in Reading for being so welcoming to me :), I would definetaly recommend

February 22, 2020
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Hi Cassia, firstly congratulations on winning our competition. We are so glad you love your new phone and love the Fusion protection that was gifted to you. Thank you for all your kind words you are very much a deserving winner.

Rated 5 out of 5 stars

10/10 amazing

I had my iPhone 11 pro done at the trafford centre I was severed by a lad named josh who was friendly and helpful I would highly recommend as I had my phone done Thursday and have dropped it already and not a single bit of damage done the protection or my phone josh talked me though the whole process which was nice has usually the screen protector I have had done elsewhere are just slapped on with no care or attention were as here you can see care and attention is put into the work

February 22, 2020
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Hi Jack, thanks for a great review, we are glad you had such a good experience with our staff in the Trafford centre and we are glad you love your new product.

Rated 5 out of 5 stars

Great job by Josh at Intu Trafford…

Great job by Josh at Intu Trafford Center. First had Apple Watch covered still as good as the day it was fitted 8months ago. Decide to have same done to iPhone and it was Josh again he remembered me which was nice. I then took my hubby 3 months ago to have a watch and phone done he was impressed. Went today and Josh again he has done my new iPhone couldn’t be happier. Oh and he remembered us again. Would definitely recommend go early before they get too busy.

February 19, 2020
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Hi Daniel, We are so glad you had a great experience at our kiosk in the Trafford Centre and thank you for being such a loyal customer, we couldn't do what we do without you.

Rated 5 out of 5 stars

Fantastic service by Dave P at Oracle Reading

Fantastic service by Dave P at the Oracle in Reading. Had my phone and watch wrapped and his processionalism and service are a credit to an already fantastic product.

February 14, 2020
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Thanks for the review, we are glad you loved our service and your newly protected devices :)

Rated 5 out of 5 stars

The best insurance for your phone and other devices!

I would say this is the best product on the market! I got various devices fitted including my watch! I have to honest and say where other products failed and were cheap, this protective cover really saved me money. Plus the added aspects of a lifetime guarantee!

February 13, 2020
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Thanks for a great review, we are glad you love our service and product.

Rated 5 out of 5 stars

A work of art

I received brilliant service from abdoo in the bullring centre. He talked me through all of the available products and helped me to decide which product I should go for. He invited me to watch the process which was rather fascinating. My phone looked amazing by the end of it. I was most impressed by abdoos mannerisms and his ability to make a customer feel welcomed. Thank you

February 11, 2020
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Hi Sandra, we are glad you had such a positive experience at our Bullring kiosk and that you love your newly protected phone :)

Rated 5 out of 5 stars

Great service

The mobile outfitters team is very professional and they did a very good job on my Note 10+
The wrap is perfect and doesn't peal off easily as the regular screen protectors.
Overall I'm very happy with my experience and 100% recomend

February 6, 2020
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Hi Ivy, thanks for taking the time to leave us a review, we are glad you love our service and our products.

Rated 5 out of 5 stars

Yolina and Mariam from the Reading…

Yolina and Mariam from the Reading Oracle shopping centrewere did an amazing job. The digital camo backing on my iPhone looks great and stops the phone being so slippy in the hand; for my Apple Watch it was great as it is a high scratch area being on the wrist. When it comes to trading my phone up or in I think they will be a good shout as I always find the phones have loads of scratches on them even with a case and screen protector

February 5, 2020
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Hi Michael, thanks for taking the time to leave us a review, we are glad you love our staff and the service and products we provide.

Rated 5 out of 5 stars

Excellent service

A young chap named Abdul helped me throughout the process and left we with a brilliant experience.

February 1, 2020
Unprompted review
Mobile Outfitters UK logo

Reply from Mobile Outfitters UK

Hi Andy, thanks for taking the time to leave us a review, we are glad you had such a positive experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look