Movemybooks Reviews 

3,006
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy to use, making data migration processes seamless and stress-free. Many appreciate the clear, detailed instructions provided, which guide them effectively through each step. The overall service is frequently described as excellent, with transfers often completed quickly and accurately, saving significant time and effort. However, some people were dissatisfied with the customer support, specifically noting the absence of telephone assistance and slow email response times. A few other people also felt that the process could be challenging for first-time users, with some data not transferring completely or requiring extensive manual amendments.

What people talk about most

User experience

Users describe positive interactions with user experience, consistently finding the service very easy to use,... See more

Service

Customers had positive experiences with service, consistently describing it as simple, trustworthy, and... See more

Response time

People report ambiguous experiences with response times, with some customers praising the quick turnaround... See more

Instructions

Reviewers mention positive feedback about instructions, consistently finding them clear, easy to follow, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some customers reporting a "nightmare"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Migration from one accounts software to xero by Movemybooks, was seamless. All the pain of doing a manual migration was taken away and within minutes two years of data had been migrated, with no... See more

Rated 5 out of 5 stars

I migrated a 4m turnover business using Movemybooks, and the process was seamless. A task what would have taken myself, weeks if not months, was all completed to a good standard within hours. Xero wer... See more

Rated 5 out of 5 stars

Fantastic app, worked like a dream transferring my old Quickbooks Desktop 2013 data to Quickbooks Online Plus. Kepd me informed throughout. Very little tidying up needed once the process had been done... See more

Rated 5 out of 5 stars

I have used Movemybooks from Sage to Xero data conversion and can't recommend the software highly enough. Very easy to follow instructions and fast service. I was able to start working in Xero within... See more


Company details

  1. Cloud Computing Service

Written by the company

If your business is moving its accounting to either Xero, QuickBooks Online or Sage Accounting you can bring your data with you using our data conversion service. Our clever online software will do all of the work for you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(3,006)

116 reviews in the last 12 months

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Rated 4 out of 5 stars

I like the fact that it moved the…

I like the fact that it moved the financial data so fast. What I only got disappointed is that for data past year 2023 then you have to pay for it.

July 28, 2025
Movemybooks logo

Reply from Movemybooks

Hi Gibson

Thanks for the kind review. The destination software vendors often kindly subsidise conversions. They've decided the period they're prepared to pay for customers.

We understand your disappointment with having to pay for additional years, but we're not able to provide the service for free for additional years not covered by the subsidy.

I hope this helps explain things.

Regards
Nathan

Rated 2 out of 5 stars

I paid £90 to import attachments but…

I paid £90 to import attachments but there were only two. All the bills were not imported properly (as they had been put under expenses and didn't transfer) and when I contacted support for help I have received no reply.

July 4, 2025
Movemybooks logo

Reply from Movemybooks

Hi Eve

Apologies we didn't reply sooner to your support enquiry. We were away on a team retreat when we received your original email.

As indicated by my colleague in reply to your email, the transactions that you enquired about appear to have been converted. If you still believe they're missing, please reply to the original email thread, and we can provide next steps on clarifying the presence of the transactions.

Please note that customers are not obligated to include the optional extras (additional years, departments or attachments). We simply provide the option to include these and leave it to the customer to decide if they want these or whether the cost is justifiable.

Please get back in touch if we can assist further.

Regards
Nathan

Rated 1 out of 5 stars

problem

I was led to believe all our information would be transferred over, it didn't

June 30, 2025
Movemybooks logo

Reply from Movemybooks

Hi Michelle

Apologies we weren't able to convert all the information you were hoping for. We try to be very clear about the data we do and don't convert, as there are known and documented limitations when using our service.

We include links to the limitations on our website and within the app that customers use to create their conversions. These are intended to set customer expectations correctly and specifically mention the product information and default fields you were missing.

​Sorry we can't be of more help in help converting the missing information.

Regards
Nathan

Rated 5 out of 5 stars

Accounts Migration

The Migration from one accounts software to xero by Movemybooks, was seamless. All the pain of doing a manual migration was taken away and within minutes two years of data had been migrated, with no effort on my part. Thank you for making my job easier. Will definitely be using you again.

July 6, 2025
Rated 1 out of 5 stars

Debtors did not transfer over correctly…

Debtors did not transfer over correctly - no support when questioned why this may have happened

June 26, 2025
Movemybooks logo

Reply from Movemybooks

Hi Joanne

I'm very sorry about this. I've located your conversion in our system and also reviewed your conversation with my colleague who responded to your enquiry.

If you refer to the conversion in question within your Movemybooks account, you will see the explanation for the difference you mention. In summary, your source accounting data has a known corruption called link removed (https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200427112208553).

We're not able to resolve this as it's a problem with the source software and data, but we certainly could have provided a more useful and informative response to your support enquiry.

Apologies that we didn't provide this information and I will review our processes in an attempt to ensure we better communicate such things going forward.

Regards
Nathan

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