Movemybooks Reviews 

3,006
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease of use and seamless process, making data migration quick and straightforward. Many people highlight the excellent user experience, noting that complex tasks were completed efficiently within hours. Reviewers appreciate the clear instructions and timely communication provided, ensuring a smooth transition with minimal tidying up. However, some customers also noted concerns regarding customer service accessibility. A few people mentioned that support is primarily email-based, requiring a 24-hour waiting period for responses, and that telephone support is not available. This led to some dissatisfaction for those needing immediate assistance.

What people talk about most

User experience

Consumers find the user experience to be overwhelmingly positive, highlighting its ease of use and... See more

Service

Users describe positive interactions with service, highlighting its speed, ease of use, and accuracy. Many... See more

Instructions

Clients share positive opinions on instructions, with many reviewers finding them clear, easy to follow, and... See more

Response time

People report positive experiences with response times, often noting a quick turnaround and efficient... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with some describing it as a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I migrated a 4m turnover business using Movemybooks, and the process was seamless. A task what would have taken myself, weeks if not months, was all completed to a good standard within hours. Xero wer... See more

Rated 5 out of 5 stars

Fantastic app, worked like a dream transferring my old Quickbooks Desktop 2013 data to Quickbooks Online Plus. Kepd me informed throughout. Very little tidying up needed once the process had been done... See more

Rated 5 out of 5 stars

I have used Movemybooks from Sage to Xero data conversion and can't recommend the software highly enough. Very easy to follow instructions and fast service. I was able to start working in Xero within... See more

Rated 5 out of 5 stars

The customer support was excellent. Really helpful and quick to respond. The whole process was very well support with informative emails at each stage and finishing with a 'What to do next' email.... See more


Company details

  1. Cloud Computing Service

Written by the company

If your business is moving its accounting to either Xero, QuickBooks Online or Sage Accounting you can bring your data with you using our data conversion service. Our clever online software will do all of the work for you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(3,006)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great service

Great service. The only reason I did not give 5 stars is there is no telephone helpline. Any queries have to be done via email.

June 6, 2025
Rated 5 out of 5 stars

Great service

Move my books is such a great service, we have used them many times when migrating clients across various accounting packages.

June 5, 2025
Rated 5 out of 5 stars

Great, very useful. Quotes did not come across.

Almost everything went well. MoveMyBooks will import 2 years worth of accounts free off charge from Kashflow to Xero, and I added an additional 3 years at £75 per year plus VAT, to make sure HMRC would be happy if they decided to audit the accounts. Almost everything came across - five years worth of invoices, contacts and purchases as well as all the historical bank transactions.

A couple of things did not transfer to Xero perfectly - the quotes did not come across. Also all the old bank accounts needed to be marked as reconciled. To be fair, MMB did warn about the latter issue before I started the transfer. They send a list of post transfer housekeeping jobs, which is helpful.

So, overall this was very useful if not quite perfect.

May 26, 2025
Rated 1 out of 5 stars

I cant make any sense of the books

I cant make any sense of the books, i have asked both xero and Move my books and both say its the other who should help.

I cant see why the conversion isn't accurate and despite me asking for a date of 2024 i have years and years worth of transaction back to 2013 unreconciled and unattached. Complete mess

May 6, 2025
Movemybooks logo

Reply from Movemybooks

Hi Wendy

Sorry to hear you've found things confusing. We can see a ticket you raised with our Support team enquiring about having too many transactions. This was understood to mean you selected a longer conversion period than required, as you indicated you only wanted data for 3 months. We suggested converting the data again, but didn't hear back from you regarding the inclusion of historic transactions.

We're happy to revisit this if you email support@movemybooks.com, but based on your comments and according to the records of your conversion, there appear to be invoices dating back to 2013 in your source system where no payments are allocated. Since they are unpaid in the source system they form part of your opening balances at your conversion start date and have therefore been included in the conversion.

I hope this helps explain that we've attempted to perform an accurate conversion that represents the source data in the destination (including the unallocated invoices outstanding at the conversion start date). To avoid us including these invoices, allocations of payments would be required in the source system prior to converting.

Regards
Nathan

Rated 5 out of 5 stars

they rock

quick. accurate and no hassle. very helpful and available for queries. you guys rock

May 2, 2025

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