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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, efficiency, and helpfulness, often going above and beyond expectations. The service, including delivery, is consistently described as excellent, with many appreciating the smooth process and clear communication from the office team. However, some customers were dissatisfied with the company's communication and management, citing issues with organization, documentation, and unexpected demands for payment. A few other people also felt that the on-site team was understaffed for the job, requiring additional help, or that the company failed to adequately assess the job despite provided information.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism, efficiency,... See more

Service

People report positive experiences with service. Customers frequently praise the efficiency and... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the efficiency and punctuality of... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the staff for being... See more

Customer communications

Consumers find contact to be ambiguous. Many reviewers praise the excellent communication, highlighting quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simon and Scott were brilliant! Move our 6 seat hot tub from a very difficult location which included getting it half way across a park - moved with care and precision left both our old and new proper... See more

Company replied

Rated 5 out of 5 stars

Amazing from start to finish! The lovely ladies in the office Bex &Kylie were both friendly, professional and explained everything in detail. Both went above and beyond. Our movers and fixer chaps M... See more

Company replied

Rated 5 out of 5 stars

Rich & Scott were absolutely fantastic, from start to finish , relocating the hot tub, even though it eas a tight squeeze they were both very patient, great service and got the job done💪🏻 Thank... See more

Company replied

Rated 5 out of 5 stars

Simon and Scott arrived at 8am having travelled from Nottingham to Bristol. They were extremely polite and respected our property. They noticed when moving our hot tub that there was an issue with the... See more

Company replied


Company details

  1. Hot Tub Repair Service

Written by the company

At Move Your Spa (formerly known as Transport A Tub) we specialise in hot tub relocations, removals, disposals and installations across the UK. We work with customers who are loving to have their hot tub moved from one location to another, with full installation service at the other end. If you're looking for Transport A Tub reviews then you'll find our new home here under our new name: Move Your Spa. Our super friendly team of trained engineers use our specialist hot tub moving equipment and modern vehicles to move your hot tub safely. We also work with hot tub showrooms who are looking for a reliable, professional hot tub delivery service. We're fully insured and ready to move a hot tub anywhere in the UK mainland. Request your fast, free quote online today or call our friendly hot tub specialists who'll be happy to help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

752 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Emily was very helpful the whole move a…

Emily was very helpful the whole move a easy no hassle experience.
Many thanks Tony cm3

September 27, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Rich and Scott turned up when they said…

Rich and Scott turned up when they said they would and got cracking straight away,despite us hitting a bit of a snag they were helpful in finding a quick solution and got the hot tub in place.
10/10

September 26, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Move your spa ! Saved the day !

Fantastic from start to finish your team were really professional and very helpful and nothing was to much trouble ! Would definitely recommend this company !
Thanks
Denise.

September 25, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Rich & Scott got the job done 💪🏻

Rich & Scott were absolutely fantastic, from start to finish , relocating the hot tub, even though it eas a tight squeeze they were both very patient, great service and got the job done💪🏻

Thank yoy guys for all your help, banter and service - highly recommend and will definitely use again.

Coffee will be bettet next time😉

September 19, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Scott and Rich!amazing delivery thankyou!

Scott and Rich!! Both lovely fellas extremely helpful and seamlessly delivered my hot tub

Excellent service

September 18, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Scott and Rich were great

Scott and Rich were great, but needed more help , 2 people to move a hot tub is not enough , luckily there were 2 other men on site to help out , Scott and Rich really are a credit to this company - thanks boys

September 17, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Move a hot tub from my sisters to my…

Move a hot tub from my sisters to my house couple of issues but Mal and Simon got over them cheers lads.

September 11, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Hi we had to have out hot tub moved…

Hi we had to have out hot tub moved this week and two gentleman turned up calls Malaki and Simon,I would like to say they did a wonderful and really professional job.
Nothing was any trouble to these fantastic guys
Thank you so much

September 11, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Great service & value

Communication was great throughout, the lads who moved the tub were great & I was really happy with the price. Excellent!

September 10, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 5 out of 5 stars

Highly recommend

Fantastic experience from start to finish they were super helpful and accommodating. Guys that did the delivery were amazing and super helpful and left us all set up with all the information we needed. Everyone went above and beyond I can't thank them enough.

September 4, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review - we're so glad that you had great service from our team! Thank you for choosing Move Your Spa

Rated 3 out of 5 stars

They do not cover the whole of the UK

They do not cover the whole of the UK, which their website would lead you to believe. They moved our hot tub once a short distance in preparation for a longer move. They now have said they are not able to do the whole of the UK. Would just be better to have clearer advertising and less misinformation.

September 3, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Hi there - we do cover the whole of the UK. If the journey time is longer than a safe driving time for our teams will allow, then this may be over 2 days instead of 1, but this is only in extreme circumstances of moving over a significant distance.

Rated 5 out of 5 stars

Brilliant Service

Brilliant Service. Would recommend them to anyone.

September 2, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the great review and for choosing us!

Rated 5 out of 5 stars

Both chaps were great

Both chaps were great
Really professional and great advise
Good service from start to finish and good after care

August 22, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the great review and for choosing us!

Rated 5 out of 5 stars

Very professional

Very professional, the guys were good, quick and efficient!

August 21, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the great review and for choosing us!

Rated 5 out of 5 stars

Highly recommend these guys

Highly recommend these guys. Rich and Scott worked miracles getting the tub out. Amazing guys - cannot fault this service.

August 21, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the great review and for choosing us!

Rated 5 out of 5 stars

Absolutely first class service from…

Absolutely first class service from start to finish. The sales team and the collection team were friendly, professional and moved our hot tub quickly and efficiently.

August 19, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the great review and for choosing us!

Rated 5 out of 5 stars

Great job done moving our hot tub

Great job done moving our hot tub. From start to finish there was clear communication and instructions. Josh and Malaki were our movers on the day. They knew exactly what they were doing, were efficient and polite.

August 14, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much Emma for the fantastic review!

Rated 5 out of 5 stars

Highly recommended Spa move Company A* rated

Mal and Simon were ace, polite professional and a pleasure to work with. Turned up when planned and communicated expected time effortlessly! Would not hesitate to recommend Move Your Spa. Thanks Guys!

August 13, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for choosing us, Kat! ❤️

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