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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, efficiency, and helpfulness, often going above and beyond expectations. The service, including delivery, is consistently described as excellent, with many appreciating the smooth process and clear communication from the office team. However, some customers were dissatisfied with the company's communication and management, citing issues with organization, documentation, and unexpected demands for payment. A few other people also felt that the on-site team was understaffed for the job, requiring additional help, or that the company failed to adequately assess the job despite provided information.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism, efficiency,... See more

Service

People report positive experiences with service. Customers frequently praise the efficiency and... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the efficiency and punctuality of... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the staff for being... See more

Customer communications

Consumers find contact to be ambiguous. Many reviewers praise the excellent communication, highlighting quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simon and Scott were brilliant! Move our 6 seat hot tub from a very difficult location which included getting it half way across a park - moved with care and precision left both our old and new proper... See more

Company replied

Rated 5 out of 5 stars

Amazing from start to finish! The lovely ladies in the office Bex &Kylie were both friendly, professional and explained everything in detail. Both went above and beyond. Our movers and fixer chaps M... See more

Company replied

Rated 5 out of 5 stars

Rich & Scott were absolutely fantastic, from start to finish , relocating the hot tub, even though it eas a tight squeeze they were both very patient, great service and got the job done💪🏻 Thank... See more

Company replied

Rated 5 out of 5 stars

Simon and Scott arrived at 8am having travelled from Nottingham to Bristol. They were extremely polite and respected our property. They noticed when moving our hot tub that there was an issue with the... See more

Company replied


Company details

  1. Hot Tub Repair Service

Written by the company

At Move Your Spa (formerly known as Transport A Tub) we specialise in hot tub relocations, removals, disposals and installations across the UK. We work with customers who are loving to have their hot tub moved from one location to another, with full installation service at the other end. If you're looking for Transport A Tub reviews then you'll find our new home here under our new name: Move Your Spa. Our super friendly team of trained engineers use our specialist hot tub moving equipment and modern vehicles to move your hot tub safely. We also work with hot tub showrooms who are looking for a reliable, professional hot tub delivery service. We're fully insured and ready to move a hot tub anywhere in the UK mainland. Request your fast, free quote online today or call our friendly hot tub specialists who'll be happy to help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

752 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Fantastic Service Allround

From first contact to getting our hot tub moved, the service was excellent. Process was easy to follow and efficient. Despite an issue of a bad angle to get the tub through a gate, Lee & Rich overcame it and soon had the job done. Highly recommend anyone wanting a spa moved to get in touch with moveyourspa

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

The team at Move Your spa are great

The team at Move Your spa are great. They helped us out at short notice move our hot tub from Wolverhampton to Sussex. The team were professional and hard working. Would highly recommend this company to anyone wanted to relocate a hot tub

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great service fast efficient

Great service fast efficient

February 25, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much, we really appreciate the amazing review!

Thank you for using Move Your Spa!

Rated 5 out of 5 stars

These guys are amazing

These guys are amazing. Very swift and efficient. I would certainly recommend them.
The office staff are so pleasant and ready to help where they can. They try to fit into your schedule the best they can.
So nice to have a hassle free experience

March 17, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much, we really appreciate the amazing review!

Thank you for using Move Your Spa!

Rated 5 out of 5 stars

Lee & Rich were great!

Move your spa were great from start to finish. Lee & Rich who moved the tub on the day were brilliant, they had a few tight corners and obstacles in their way but they took it all in the stride and got it into place. I would highly recommend them!

March 7, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much, we really appreciate the amazing review!

Thank you for using Move Your Spa!

Rated 5 out of 5 stars

Removing our old hot tub.

A very straightforward and efficient process, very pleasant people to deal with.

February 20, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review and thankyou for choosing Move Your Spa 🙂

Rated 4 out of 5 stars

The service to relocate our hot tub was…

The service to relocate our hot tub was very satisfactory on the day. The two men were very careful and professional.
However the quotation was misleading as there was an add on to remove the cover lid of £50 which should have been quoted initially.

February 26, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the review and thank you for choosing Move Your Spa 🙂

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. From first contact Kylie at the office was very helpful and professional and sorted our hot tub move very quickly and professionally. Lee and Rich moved the hot tub very quickly and were very professional throughout. Would recommend their services 👍

February 21, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review and thankyou for choosing Move Your Spa 🙂

Rated 5 out of 5 stars

Very professional

I thought it was going to be a real challenge to get my new spa into my back Garden, Lee and Rich made it look easy, very professional. From my first call, the service was excellent, admin dealt with simply and efficiently, and nothing seemed difficult. Thanks again.
Richard Goddard

February 27, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review and thankyou for choosing Move Your Spa 🙂

Rated 5 out of 5 stars

Very good service

Very good service. Arrived on time, were friendly, reasonably priced and managed to move the hot tub out of a tight space and transport it to our new home.

February 19, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review and thankyou for choosing Move Your Spa 🙂

Rated 5 out of 5 stars

Very helpful good communication from…

Very helpful good communication from Kylie.
Mick and Andrei arrived on time Very professional and helpful once they started it did not take long to move my hot tub.
Very professional company and would definitely recommend

February 21, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review and thankyou for choosing Move Your Spa 🙂

Rated 5 out of 5 stars

Cannot recommend this company enough

Cannot recommend this company enough. Efficient, transparent and friendly. From booking to the guys who came to do the job, 1st class. Took care, as if its was their own property! Thanks to Mick and colleague (sorry didn’t catch name).

February 26, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review and thankyou for choosing Move Your Spa 🙂

Rated 5 out of 5 stars

Fantastic service

Fantastic service , Mick and Andrei just brilliant . I would highly recommend this company to move and transport your hot tub.

February 24, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review and thankyou for choosing Move Your Spa 🙂

Rated 5 out of 5 stars

Absolutely fantastic...i was amazed at…

Absolutely fantastic...i was amazed at how they got this hot tub out...nice guys as well.

February 10, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review and thankyou for choosing Move Your Spa 🙂

Rated 5 out of 5 stars

Lee & Rich were brilliant ..

Lee & Rich were brilliant ... super helpful and did a great job !!

February 11, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review and thankyou for choosing Move Your Spa 🙂

Rated 5 out of 5 stars

Brilliant!

Brilliant!
I had a service booked to move my hot tub on house moving day and they dropped out a couple of days before. Made one phone call to Kylie at move your spa and it was all booked in within a matter of minutes. Lee and Rich turned up super early on move day and took the hot tub away, delivered it to the new address and that was that! No fuss, everyone was happy, the whole team were a pleasure to deal with. Thank you for making something that had turned into a hassle not a hassle! Highly recommend.

February 13, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review and thankyou for choosing Move Your Spa 🙂

Rated 5 out of 5 stars

Fantastic service

Fantastic service, very helpful, great cost

February 7, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review and thankyou for choosing Move Your Spa 🙂

Rated 5 out of 5 stars

Lee and Rich moved my hot tub this…

Lee and Rich moved my hot tub this morning, nothing short of brilliant, quick, efficient and grafters!!

February 7, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review and thankyou for choosing Move Your Spa 🙂

Rated 5 out of 5 stars

Really quick response and service from…

Really quick response and service from the team, moved the tub without any issues and accommodated us from the start, will be using again!

February 3, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the fantastic review and thankyou for choosing Move Your Spa 🙂

Rated 5 out of 5 stars

Great service

Lee and Rich moved a hot tub for us, they were friendly and professional and did the job quickly. Great customer service from Kylie too. Thank you all

January 30, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much, we really appreciate the amazing review!

Thank you for using Move Your Spa!

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