Moving Steps Reviews 243

Absolutely not barefoot shoes, narrow, not zero drop and poor quality.

We enjoyed our meal and the attention from the manager.

Great service. Kind and caring.
And I love their "Rome Barefoot Sneaker".
The package arrived at my door in a minimal packaging. :-)

This is the second email I received from the company when trying to return what look like the cheapest shoes I have ever seen (complete with little tag saying "fashion").

Thank you for reaching out to us and sharing your feedback. We appreciate your business and value the opportunity to address your concerns.

I understand that your recent purchase has left you unsatisfied, and I want to assure you that your feedback is important to us. While I regret that the product did not meet your expectations, I empathize with your experience and want to work towards a resolution.

To save time and ensure your satisfaction, we would like to offer you a 50% refund of the amount you have paid (excluding shipping costs). Additionally, there is no need to go through the hassle of returning the shoes. We encourage you to consider donating them to a local charity or organization of your choice.

Let me know if you prefer this solution. Otherwise, I can provide you the return address to our headquarters in Singapore. Please also take note that we do not provide return labels. Customers will be required to pay for tracked shipping to return the product in its original packaging.

If you have any further questions or if there's anything else I can assist you with, please don't hesitate to reach out to me directly by replying to this email. I am here to ensure that your concerns are addressed promptly.

Return address is in Singapore, despite the British name.

I ordered two pairs of barefoot shoes. Two pairs of non-barefoot shoes arrived.

When I complained the company offered me 50% of my money back and to not have to return them, or I have to pay for tracked shipping back to Singapore

I don’t mind paying the return- but the shoes have a sole a CM thick at the heel- clearly not barefoot shoes.

did not receive notice of delivery, shoes arrived when I was out of town.

Comfortable shoes wearing well so far - lots of walking in them over the last month…

The shoes arrived, but were low quality and too small. Tried multiple times to contact the company but no response.

Sent shoes to replace ones that didn't fit free of charge. Avoiding the expense of overseas returns.

The company has no useful information in their "about us" company profile. I like what I see but I am not likely to a salesman that will not show his face. A friendly intro with history, locations and ownership would go a long way to ease my concerns.

Smooth transaction, cool & easy eshop site, and fast, direct communication if/when needed.

This is the second pair of footwear I have bought from this company. Excellent quality and perfect for purpose.
Only criticism is that delivery time was rather long, though appreciate it was from overseas, so was anticipated.

Fit great, lightweight and feels like bare feet!

Nice products and excellent customer service.

I have read some reviews on this platform and was very surprised at so many negative reviews ! I have purchased over 5 pairs either for myself or family. Order arrived in good time shoes are great and the service when I started buying this goods has been excellent! As for the fact they are from Singapore and not UK should not make a difference, for as we all know most goods come from China !
Love these comfy shoes and will order more when needed

this is one site of many run by an organisation selling these shoes. They will swap sites and will sidestep discussing any issues you have.
The products are cheaply made and under-sized.
I bought a pair from one of their sites and when they arrived they were clearly too small, despite being my normal nominal size - 2 sizes I'd say at least.
They provided an email for returns - saying they were easy.
I emailed twice and received no useful response - in fact on one of the two they had the cheek to offer me compensation of a half price voucher for a further purchase!
If you want reduced cost barefoot shoes then look elsewhere. There are some decent ones available, but I'm sticking to the likes of Xero now, their products are so much better than the cheaper ones that they prove to be the cheapest option in the long run.

Excellent service use them again Moving Steps.

Very comfortable

WARNING.
You can’t get your money back if you want to return your shoes