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MPD hook and loop Reviews 934

•
TrustScore 5 out of 5

4.9

Fastener Supplier
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products and the exceptional speed of delivery, often noting next-day service. Many people highlight the company's reliability, efficiency, and excellent customer service, making them a preferred supplier for many. The ordering process is frequently described as easy and the overall experience as very positive. However, some customers mentioned issues with delivery expectations, specifically one instance where a paid next-day delivery did not arrive as anticipated. Additionally, a few people noted initial order errors, such as receiving the wrong product type, though these seem to have been resolved.

What people talk about most

Product

Clients share positive opinions on product quality and delivery. Many reviewers praise the products as "spot... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speed and efficiency,... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent, fast, and efficient... See more

Order

Reviewers mention positive feedback about order. Customers found the ordering process easy and appreciated... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent service. Delivered within 24 hours. Unfortunately when the confirmation email came through I saw that I had ordered loop instead of hook. A quick call to the office and all sorted. Yes I had... See more

Company replied

Rated 5 out of 5 stars

I rang from Spain and arranged a UK delivery of a complex order. Carl was superb. Many thanks for all your great help! Will certainly be buying from you again and will recommend to friends and relativ... See more

Company replied

Rated 5 out of 5 stars

To be contacted by the office to say that the order will be delayed by 24 hours, that is great customer service. Product is spot on and delivery as promised.

Company replied

Company details

  1. Fastener Supplier

Written by the company

MPD Hook & Loop are the Uk’s No.1 supplier of genuine VELCRO® Brand products. With a huge range available at unrivalled prices check out what we have to offer!

Contact info

4.9

Excellent

TrustScore 5 out of 5

934 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Staff were really helpful

Staff were really helpful, and they had what we needed which is hard to find.

November 7, 2024
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Reply from MPD hook and loop

Thank you very much, that's great to hear!

Rated 5 out of 5 stars

Great service !

Great service ! We had a huge problem with a product our company imports which had been made with the wrong side of the Velcro. MPD sent some Samples to try and resolve it.
Certainly did and we are very happy.
Goods were delivered within 14 hours of order too.

November 6, 2024
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Reply from MPD hook and loop

Thank you very much for your lovely review! We're so glad the samples worked for you and you received your delivery promptly.

Rated 5 out of 5 stars

MPD has been fantastic

MPD has been fantastic, and working with Heidi has made all the difference. Her attention to detail and genuine willingness to help stand out every time.

November 1, 2024
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Reply from MPD hook and loop

Thank you for taking the time to leave such a great review, I'll make sure Heidi is made aware of your kind comments, she's a tremendous asset to the team.

Rated 5 out of 5 stars

Good selection

Good selection - very quick delivery - immediate VAT invoice

October 16, 2024
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Reply from MPD hook and loop

Thank you for your great feedback!

Rated 5 out of 5 stars

I have made a purchase before

I have made a purchase before, very happy with shopping experience on website, simple and quick, super fast delivery too.

October 11, 2024
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Reply from MPD hook and loop

Thank you very much Sabine, that's great feedback!

Rated 5 out of 5 stars

excellent service

I was impressed by the alacrity with which my order was dealt with - the velcro arrived the following day - thank you.

October 7, 2024
MPD hook and loop logo

Reply from MPD hook and loop

Thank you very much, Brian, that's wonderful feedback!

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