Very smooth processing and digital experience. Pricing is competitive and offers good value to the customer. Whenever there has been an issue, my BDM Simon Wilson has been just a phone call away and b... See more
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See what reviewers are saying
Placed a case for a first time buyer yesterday with MPowered Mortgages and received the mortgage offer within 11 minutes… Clients were very happy to receive their offer so quickly. I’ve used MPowered... See more
Company replied
First time using them. Only reason it's 3 star and not 2 is because (eventually) an Offer was issued. Poor service overall, starting when a BDM didn't get back to me as they said. Repeated requests fo... See more
I would give 5 but the IT side still needs a little work. System scanning of documents take far too long and is a gimmick - let us choose what the documents are instead. Also, no emails were generated... See more
Company replied
Company details
About MPowered
Written by the company
Home of the One Day Mortgage™.
You need certainty for life’s biggest financial decisions without the hassle and jargon that comes with it.
We’ve revolutionised the mortgage process from start to finish with our unrivalled MPowered platform, giving brokers and their customers control and certainty over their financial future. Harnessing tech, data and AI, we’ve transformed the way you make applications leaving you more time for your business and your customers.
MPowered Mortgages are simple, fast, stress-free mortgages you’ve been looking for.
Built for the 21st century, we provide a fully digital and trackable application process that gives you a certain decision within hours rather than weeks.
MPowered for Intermediaries
MPowered for Customers
MPowered Blogs
Contact Us
Contact info
Pannell House, GU1 4HN, Guildford, United Kingdom
- 0800 260 5949
- hello@mpowered.co.uk
- mpowered.co.uk
4.2
Great
248 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Application to offer in 11 minutes apparently is possible!
Placed a case for a first time buyer yesterday with MPowered Mortgages and received the mortgage offer within 11 minutes… Clients were very happy to receive their offer so quickly. I’ve used MPowered some time ago and have to say that the developments they’ve made since my last case with them are brilliant, their platform is very slick. Such amazing progress! I now won’t hesitate to place another case with MPowered Mortgages and recommend other brokers give them a try too
May 14, 2024
Unprompted review
Reply from MPowered
Hi Jordan,
Thanks for taking the time to write this incredible review. We're glad our platform enhancements have made your cases easier than ever!
We look forward to supporting you again soon.
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
Thank you,
Experience Team at MPowered Mortgages
As a broker I found the platform to be…
As a broker I found the platform to be intuitive and extremely easy to use.
The service from Steve the underwriter was always exceptional, even when making amendments to the offer.
May 2, 2024
Reply from MPowered
Hi Simon,
Thanks for your fantastic feedback! Our system was built with brokers, so it's great to hear you enjoyed using it.
We've shared your kind comments with Steve, who'll be happy to assist you with another case soon!
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we can arrange this.
Many thanks,
Experience Team at MPowered Mortgages
Great communications
It was always possible to speak to somebody, the answers given were helpful and informative. My case went to offer really quickly and the online system was easy to use. I was really impressed.
May 3, 2024
Reply from MPowered
Hi Elizabeth,
Thanks for the 5-star review! It's amazing to hear that our team and tech helped to accelerate your application. We hope to assist you again soon.
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll be happy to arrange this.
Many thanks,
Experience Team at MPowered Mortgages
Poor underwriting
Poor underwriting. Every case there are endless questions and requirements even some coming as late as after the valuation being done. Really bad experience for me and the customers.
May 1, 2024
Reply from MPowered
Hi Philip,
Thank you for taking the time to share your feedback with us on Trustpilot. We strive to provide an excellent service to all our broker partners and are truly sorry to hear that your experience with us did not meet expectations.
We've reviewed your case with the relevant teams and realise that our response times during this particularly busy period in April may have contributed to the frustration experienced. As a responsible lender, our underwriters assess each case individually to ensure compliance with all necessary regulations and fairness in our assessments.
Should you have any further concerns or wish to discuss your case in more detail, please feel free to contact us at experience@mqube.com. We value your input and are committed to enhancing our services.
Kind regards,
Experience Team at MPowered Mortgages
No free legal fees on re-mortgages
I submitted a re-mortgage with Mpowered as their product was coming up with the lowest interest rates for my clients. This came up on my sourcing system with the criteria of including 'free legal services'. The product actually didn't have free legal services and was instead a Legal Assist product. On their system, it says the usual legal costs of a re-mortgage are £170 and MPowered will provide £180 towards legal costs. My client's simple re-mortgage with no extra costs ended up costing £347.90. If you want free legal fees for your clients, don't use MPowered for re-mortgages!
May 5, 2024
Unprompted review
Reply from MPowered
Hi Chloe,
Thank you for taking the time to leave us a review, we really appreciate it. We're sorry to hear that you haven't had a positive experience with us.
We're working on your feedback and will respond with an update soon. If you'd like to discuss your case with us in the meantime, please email us at experience@mpowered.co.uk.
Thanks,
Experience Team at MPowered Mortgages
LEARNING THE PROCESS
This was my first application with MPowered and in the main it was a good experience and hope to do more business with you in the future. It would have been most helpful to me, and for any future newbies to your automated system, if you could have advised and outlined the process i.e. at offer stage as to what the client needed to do in regard to the client portal etc. as I was totally unaware of the email you send for them to link into their portal in order for the offer pack to be sent to the sols - this was most confusing when if I had been forewarned I oculd have helped my clients and prepared them for what they needed to do.
May 1, 2024
Reply from MPowered
Hi Jan,
Thanks for sharing your experience! We've taken your feedback on board and are working to improve this, ready for your next case.
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll be happy to arrange this.
Thanks, and we look forward to supporting you again soon.
Experience Team at MPowered Mortgages
What a complete waste of time
What a complete waste of time, only lender I have ever seen use "legal assist" instead of free legals with the chosen solicitors Hennah Haywood charging the most they can for any little work they are required to do. Needless to say the client wasn't interested in paying fees for a service that is free elsewhere so the client decided not to proceed after the offer was issued. I won't be using them again and they will only be around a short time dealing with clients like this.
April 11, 2024
Reply from MPowered
Hi,
Thank you for taking the time to leave us a review, we appreciate the feedback and are sorry to hear that you haven't had a positive experience with us.
We're working through the details of your case and will reach out with an update soon. If you'd like to discuss your case with us in the meantime, please email us at experience@mpowered.co.uk.
Thanks,
Experience Team at MPowered Mortgages
2 issues that would have taken forever with other lenders resolved quickly
We had a slight hick-up with the client's credit file ( due to internal IT issues) but the BDM answered his phone, escalated the issue, and told me clearly what I needed to do. At valuation, the property was valued at NIL, the underwriter called me and followed up with an email. When I called her back she also answered, once again told me what I needed to do, the property value went from NIL back to £1,000,000
May 3, 2024
Reply from MPowered
Hi Sumayya,
Thanks for taking the time to share your experience! We're happy to hear our team provided such swift assistance.
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll be happy to arrange this.
Thanks,
Experience Team at MPowered Mortgages
Not a 'streamlined' process
This was not the 'streamlined' process that was sold to me when I spoke to the BDM. I had to answer the same underwriter question several times. The system is clunky and not user friendly. The document upload facility is not fit for purpose. This was a simple purchase case at low LTV that took far too long to offer and I will not be rushing to use Mpowered again.
April 17, 2024
Reply from MPowered
Hi Nicholas,
Thank you for taking the time to leave us a review. We've worked hard to make sure we're providing a service that is a positive one for our broker partners and are sorry that isn't the experience you've had on this occasion.
We've reviewed your case with the relevant teams and have taken your feedback on our system and document upload onboard - we've already made changes to this process.
As a responsible lender our underwriters assess each case individually to ensure that we're meeting all necessary regulations and providing a fair assessment, but we recognise that there have been some challenges with the clarity and repetition of our requests for information.
Please feel free to reach out with us at experience@mpowered.co.uk should you wish to discuss your case with us further.
Thanks again,
Experience Team at MPowered Mortgages
submission to Offer
Great application process, helpful admin team. Various product ranges for mortgage
April 22, 2024
Reply from MPowered
Hi Ganga,
Thanks for your feedback and kind comments. We'll pass these on to our team!
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll be happy to arrange this.
All the best,
Experience Team at MPowered Mortgages
a very easy process from start to…
a very easy process from start to finish. I particularly like how easy it is to upload document
April 26, 2024
Reply from MPowered
Hi Jacqueline,
Thank you for your 5-star review. We're pleased to hear our platform made your application process easy!
If you’d like to discuss your case further, please email us at experience@mpowered.co.uk and we'll be happy to arrange this.
All the best,
Experience Team at MPowered Mortgages
Dislike the 2 stage authentication
Dislike the 2 stage authentication, it often doesn't work, I have to request it twice, which is very annoying.
I liked the speed of service
April 26, 2024
Reply from MPowered
Hi Emma,
Thank you for taking the time to leave us a review. We really appreciate it and we're pleased to hear you like our speedy service!
We're sorry to hear that you've had issues with our 2-factor authentication. We work hard to make sure our system is secure and have forwarded your feedback to the relevant people.
If you’d like to discuss your experience in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
Thanks again,
Experience Team at MPowered Mortgages
All concluded in a timely fashion
All concluded in a timely fashion, portal very good with updates clear a concise.
April 23, 2024
Reply from MPowered
Hi Michael,
Thank you for sharing your experience! We're glad you enjoyed using our AI-powered platform.
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll be happy to schedule this.
Many thanks,
Experience Team at MPowered Mortgages
Pleasure to work with
April 17, 2024
Reply from MPowered
Hi Marcela,
Thanks for your glowing review. We appreciate you choosing MPowered and look forward to supporting you again soon.
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll schedule this in.
All the best,
Experience Team at MPowered Mortgages
Speed of application to offer
April 16, 2024
Reply from MPowered
Hi there,
Thanks for your 5-star review. We're so pleased that you enjoyed our speedy service!
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
Many thanks,
Experience Team at MPowered Mortgages
The underwriters spend too much of time…
The underwriters spend too much of time assessing deposits - checks which will be done by the solicitors, in any case.
April 23, 2024
Reply from MPowered
Hi Amar,
Thank you for leaving us a review, we appreciate your feedback.
We're sorry to hear that you haven't received the service you'd expect from us. We've carried out a review of your case and have identified areas for improvement.
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
Thanks again,
Experience Team at MPowered Mortgages
PORTED MORTGAGE - shocking experience
Mpowered's process for existing customers moving home is shocking. No upfront information online, manual process, blended interest rate. No information is available until they hard search the mortgage application and then afterwards they provide a "blended rate" try to add hidden fees. Terrible system, terrible service.
April 23, 2024
Reply from MPowered
Hi Heather,
Thank you for leaving your feedback and we're sorry that our service did not meet your expectations this time.
Rest assured, we're currently reviewing your case and will reach out to you shortly.
Thank you for your understanding,
Experience Team at MPowered Mortgages
Overall excellent service and very…
Overall excellent service and very simple application process.
April 19, 2024
Reply from MPowered
Hi Dilip,
Thanks for the 5-star review! We'll pass your kind comments on to our team.
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
Many thanks,
Experience Team at MPowered Mortgages
Dealing with the BDM who helped…
Dealing with the BDM who helped overcome a few issues on what felt like information that wasn’t fully required to underwrite the application. Problem solved and communicated within stated timescales
April 17, 2024
Reply from MPowered
Hi Adesina,
Thanks for your feedback, we'll pass your comments onto Ryan and the rest of the team!
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll be happy to arrange this.
All the best,
Experience Team at MPowered Mortgages
Fantastic Experience
A Fantastic first couple of experiences with Mpowered Mortgages, I am a mortgage adviser of 25+ years, I submitted 2 applications, we had mortgage offers on both cases within days.
Hopefully it will shake some of the traditional lenders archaic approach
April 17, 2024
Reply from MPowered
Hi Steven,
Thanks for the 5-star review! We're on a mission to revolutionise the mortgage industry, and we appreciate for your support.
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
Thanks, and we look forward to assisting you again soon.
Experience Team at MPowered Mortgages
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