Family Building Society Reviews 

I'd been unable to open my locked account due to the password I was using apparently being incorrect. Therefore I had to reset the password which was easier said then done particularly due to my age and not being at all at ease with working online. The Family BS agent who took me through the process, namely Saniya, was extremely helpful and patient in guiding me to a successful conclusion.

My query was dealt with efficiently in an incredibly friendly manner by Becky.

I wanted to reset my password and memorable word. Jason was very helpful, patient and courteous.

Good personal service. Speak to real people if needed but also really good on line platform, good range of products available

Great customer experience!

Great customer service, The phone was answered quickly, and I was wonderfully and patiently guided through the procedures get me back into my account when I was using a broken phone with a poor connection, whilst abroad.

The lady I spoke to was so kind and patient with my problem which took a while to sort out, as I am 81, not tech savy and got it wrong a couple of times. But she was happy to start again until the problem was sorted, much to my relief.

I contacted FBS this morning and spoke to Sophie. She was incredibly professional and friendly and was able to help me with all my queries. Excellent customer service.

I appreciated greatly speaking to a real human being rather than some chat bot and therefore being able to address the issues on my mind. There was no long hold time on the phone but through very quickly. The time and attention given to me and the clear explanations and helping me step by step was second to none. Service of the highest level, the kind of service no chat bot could ever come close to, especially when time is short.
This isn't the first and only time I have had first class service from the Family Building Society; I have always found them so very helpful. It is the rule and not thee exception.
Thank you in particular to Roger for your help.

Never any long waiting times and can actually speak to a human rather than a robot! Spoke to a Tracy Rogers who was excellent.
Whomever I have spoken to has been very patient and certainly know their 'stuff' and always resolved any query I had.
Top notch company with very competitive saving rates. I highly recommend them.

I didn't have to wait long to get through. Sophie was very polite, knowledgeable and helpful. Thanks

I am a new customer and phoned about FSCS limits. Sophie was knowledgable snd helpful.

Good response time and very helpful. Thankyou

Problems with the confusing website and its limited functionality were fully resolved thanks to Becky in customer services who was especially helpful and patient. Many thanks!

The Family Building Society Customer Services staff, Sophie Richards, was very helpful in clearly answering my queries on how to transfer money in to a new account.

The contact was patient and prepared to take me through this website that I found tricky to navigate.

Ewan Watling immediately understood why I was calling and after going through security would be able to help with my login problem. It was all sorted very quickly even though he was dealing with a non-techy 85 year old as he explained everything and didn’t try to rush me. Throughout the whole conversation he was polite and friendly. A pleasure having him completely sort my problem.

Nice to talk to a real person. Geneveve was very polite and helpful.

Sarah-Jayne from the Family Service Team was very, polite, helpful and reassuring, solving my issue with the portal which was of course user error! Many thanks

We had two conversations with Genevieve today, one about savings and one about our mortgage.
She was helpful friendly and efficient.