Mr Jones Watches Reviews 

1,298
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the watches for their unique, artistic designs and excellent quality, often describing them as imaginative and well-made. Many reviewers highlight the exceptional customer service, noting its responsiveness, helpfulness, and personal approach in resolving issues. People also appreciate the fast and efficient delivery service, often mentioning that products arrive promptly and well-packaged. However, some customers mentioned minor product aspects that could be improved, such as preferences for different sizing, the inclusion of anti-reflective coating, or better visibility in low light conditions. A few also noted occasional minor initial defects like a dented strap or incorrectly punched holes, though these were often promptly addressed.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting its unique, funky, and high-quality design,... See more

Quality

People report positive experiences with quality, often describing the watches as unique, high-quality, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and efficient delivery,... See more

Service

Customers had positive experiences with service, often highlighting the excellent, quick, and reliable... See more

Customer service

Customers consistently note positive experiences with customer service, with many describing it as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The moment I saw the starcatcher watch I knew that I had to have one. It is so beautiful and is a very welcome addition to my collection of Mr Jones watches. All the watches are beautiful quality, ama... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient delivery, that was easy to do. When the watch arrived, it genuinely exceeded my expectations in terms of quality and finish, and I was absolutely delighted with it! I'd happily buy... See more

Company replied

Rated 5 out of 5 stars

Really great experience. We went to the shop to try on the watches we'd seen online. The shop staff were excellent in explaining how the watches worked, helped us try on a couple different straps to s... See more

Company replied

Rated 5 out of 5 stars

Great customer service. After several years my watch had stopped working. So I arranged for it to be checked over/serviced etc. It turned out a local jeweller fitted an incorrect battery! The wa... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Clock Watch Maker
  3. Fashion Accessories Store
  4. Watch Store

About Mr Jones Watches

Written by the company

We make unusual watches which tell a story, start a conversation or simply make you smile.

Established in 2007, we're a small, passionate team working from our London workshops to bring you watches that are a bit different.

We collaborate with talented artists and designers across the world to produce distinctive watches that are unique to Mr Jones Watches.

Each colour you see in our designs are mixed by hand, before being printed layer by layer. Then each component is carefully assembled by hand - all in our London based workshops.

Our playful and eye-catching designs see watches move away from being a purely functional accessory, as most people now check the time on their mobile phones or smart devices.

We're committed to pushing the boundaries of watch design by creating new, unique and interesting watches.

Our unique watches are created using a variety of movements: quartz, jump-hours and Swiss movements.

We also create beautiful gilded watches, using precious metals should as gold and palladium.

We ship our watches worldwide and our vibrant shop is in the heart of London’s West End, Seven Dials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,298)

321 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible watches and incredible people

Besides the stunning and peculiar watches, the costumer service is excellent. I had a problem with customs and was only resolved thanks to them.

March 30, 2026
Unprompted review
Mr Jones Watches logo

Reply from Mr Jones Watches

Thank you for the review! We hope you are enjoying your new watch.

Rated 5 out of 5 stars

Great service!

I wrote them on sunday afternoon asking for a strap for my "Blueberry late" watch that I can't found in the web and they answer me minutes later with all the information. Three days later it is in my house, miles away from London!

Incredible service! 100/100!

March 29, 2026
Unprompted review
Mr Jones Watches logo

Reply from Mr Jones Watches

Thank you so much for your review! We're so glad we could help so quickly.

Rated 5 out of 5 stars

Mr Jones Watches....Fantastic.

Mr Jones Watches are truly wonderful.It was such a great experience buying one of the watches.So many unique and quirky designs.Something a little different made with care and love.Customer service was exceptional and delivery was fast.Always ready to help.I will definetly be buying again.Fantastic all round.Thank You.

March 25, 2026
Unprompted review
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Reply from Mr Jones Watches

Thank you for the enthusiasm for our brand - we massively appreciate it!

Rated 5 out of 5 stars

Satisfied and Appreciative Customer

Product excellent and as described, shipping efficient, and price reasoable.
A first purchase that may be followed by another.

March 2, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

This is great to hear! We hope you're enjoying your new watch.

Rated 5 out of 5 stars

Great shop and fun new ways to tell time

Really great experience. We went to the shop to try on the watches we'd seen online. The shop staff were excellent in explaining how the watches worked, helped us try on a couple different straps to select the best option and had a chat with us about upkeep, other watch collections and talked about their own watches. It was a great wee experience.

March 2, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for your review! We're so glad to hear that our shop team were so accommodating.

Rated 5 out of 5 stars

Perfect

The watch is incredible.
The customer service was great, they answered my e-mails immediately.
Shipping was fast.

March 2, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

This is great to hear! Thanks for the review.

Rated 5 out of 5 stars

Nice watch

Nice watch, and kind service. I bought monster melter 1904, it's really laugh, and phenomenal. It's most wonderful piece in my 5 bests, shows a lot of stories and artistic.
The only thing I'm little disappointing is, it doesn't have AR coating. Can't see dial as well as clear and visible. I hope it will solved.

March 2, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for leaving a review and for giving your honest feedback. I will pass your thoughts of AR coating to our production team. We always massively value our customer's feedback so thank you for sharing.

Rated 5 out of 5 stars

Absolutely stunning!

Absolutely stunning!
I can’t describe how happy I am with this watch – it’s so original and fun! It took me a little while to get used to reading it, since my cute pig keeps “running away,” but now I’ve got the hang of it. I love making jokes about it, saying my pig might get caught by the time! 😉
The quality is excellent, and even though I’ve accidentally brushed against walls and other objects, it hasn’t gotten a single scratch. I absolutely love it!

February 23, 2026
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Reply from Mr Jones Watches

This is amazing to hear. Thanks so much for taking the time to leave us a review!

Rated 5 out of 5 stars

Perfectly useless afternoon

Watch is beautiful i ordered an extra strap because i didnt think i would like the straps that come with it but they know what they are doing i only use the straps that came with the watch they are amazing.

February 19, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

This is great to hear - thanks for the review!

Rated 5 out of 5 stars

Loving it

Loving it. Best watch ever for reminding us that our time here isn’t infinite.
Getting stuff done, important stuff.

February 20, 2026
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Reply from Mr Jones Watches

Thanks so much! We're so glad to hear you're enjoying your new watch

Rated 5 out of 5 stars

Sublime service and quality

My only wish to is to buy more of these!

The service is impeccable, the quality and design is sublime (chef’s kiss)! Even down to the packaging and presentation box.

This was a special birthday gift and we couldn’t be happier. Thank you.

February 19, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for your review! So glad to hear that you were happy with the service you received.

Rated 5 out of 5 stars

Birthday Present

Birthday Present
The watch was a present for my 91 year old father. He loves the M1 design & wears it everyday.

February 18, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

So glad your Father is enjoying his new watch! Thanks for the review.

Rated 5 out of 5 stars

Great!

Great quality products and were dispatched promptly, easy to order on the website as well!

February 9, 2026
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Reply from Mr Jones Watches

Thanks for your positive review! We really appreciate it.

Rated 5 out of 5 stars

Great watches Monster Melter and Tadaima

Great watch from a great company. The shopping experience was great (normal) so nothing to complain about. I will really review the watch here:
I got the Monster Melter, It's a great fun watch. I give it 5 stars, although I think it could be improved a little bit if the design included small stars evenly placed as hour markers.

The other watch I got was the Tadaima. I give this watch 3 stars. It is a very beautiful design but very hard to read the hour on the window of the building.
They should make the window bigger but I don't know if the hour wheel of the movement allows for that.
The other option would be to make the number black instead of white. White is too difficult to read over the light blue background.

March 8, 2026
Unprompted review
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks so much for the review and for picking up both the Monster Melter and the Tadaima. We really appreciate the thoughtful suggestions and we'll be sure to feedback these back to our team. Please note, if you did want to exchange your Tadaima for a model which you find easier to read, this is certainly something we can accommodate.

Rated 5 out of 5 stars

Monster Melter 1904 is on my wrist

I have become fully part of Onorio D’Epiro’s (the Mr. Jones Watch team and their dogs too!) fan club. I hope there is more to come, the Egyptian and Underseas concepts sound particularly interesting. I now own 4 of their watches (Nuage, eCLIPse, Monster Melter 3000 and Monster Melter 1904) and all are just exceptional.
Thanks for the wonderful customer servi e and of course, the watches!

John Ceragioli

March 4, 2026
Unprompted review
Mr Jones Watches logo

Reply from Mr Jones Watches

Thank you for taking the time to leave your positive thoughts. It's great to hear your enthusiasm for Onorio's designs and our watches!

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