Ordered a slab of riven slate. Prompt delivery and good price. Unwrapped slate and it was pretty dirty, but signed for it as it looked superficial. After a good scrub there were three lines of adh... See more
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Easy company to order from and contact directly. Delivered on time with both orders and their courier company (pallet line) phoned me an hour beforehand both times. Seamless transaction and top rate s... See more
Company replied
Truly beautiful products, great value and fantastic customer service I received samples of slate within a couple of days and then when I called mrs stone store I got a very helpful chap called Joh... See more
We were quoted over £350-400 in Edinburgh for our riven slate hearth so we decided to look online rather than source locally… So glad we did was £65 for 3 slate tiles and same again for delivery,... See more
Company details
Written by the company
Mrs Stone Store specialises in beautiful natural stone, as well as a growing range of ceramic and porcelain tiles. If you are looking to bring the strength and beauty of natural stone, ceramic or porcelain to your home then our website is the perfect place to start. We have researched and sourced a range of natural stone and complimentary ceramic and porcelain tiles that are suitable for residential and commercial projects. We have a strong affinity to stunning Brazilian slate and we are one of the leading suppliers in the UK. We have experts on hand to help you with any questions Mrs Stone Store will help make your home beautiful.
Contact info
Unit 7 Monkswell Park, Manse Lane., HG5 8NQ, Knaresborough, United Kingdom
- 01283 730388
- sales@mrs-stone-store.com
- mrs-stone-store.com
4.2
Great
731 reviews
Hasn’t replied to negative reviews
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Speedy excellent service and delivery…
Speedy excellent service and delivery as stated in the correct day - !!
August 18, 2022
Reply from Mrs Stone Store
We appreciate the five stars! Thank you for rating Mrs Stone Store and have a great day.
great service
August 18, 2022
Reply from Mrs Stone Store
We appreciate your kind feedback of Mrs Stone Store and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
Reply from Mrs Stone Store
We appreciate the five stars! Thank you for rating Mrs Stone Store and have a great day.
Reply from Mrs Stone Store
We appreciate your kind feedback of Mrs Stone Store and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
Brazilian slate hearth stone
Ordered a Brazilian slate hearth stone. It is a beautiful piece of stone that arrived in perfect condition and arrived promptly at a good price. Would definitely recommend.
August 15, 2022
Reply from Mrs Stone Store
We appreciate the five stars! Thank you for rating Mrs Stone Store and have a great day.
Reply from Mrs Stone Store
We appreciate your kind review of Mrs Stone Store and hope you will visit again soon. Take care.
Very Pleased
Very pleased with the service from Mrs Stone store. Excellent products an efficient delivery.
Would definitely use this company again.
August 11, 2022
Reply from Mrs Stone Store
We appreciate the five stars! Thank you for rating Mrs Stone Store and have a great day.
Reply from Mrs Stone Store
We appreciate the five stars! Thank you for rating Mrs Stone Store and have a great day.
Great price
Great price, great quality, prompt collection times. Would definatly use again.
July 31, 2022
Reply from Mrs Stone Store
We appreciate your kind feedback of Mrs Stone Store and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
Great service
Tiles are lovely and a good match to what was purchased over 5 years ago. Received a great service
July 28, 2022
Reply from Mrs Stone Store
We appreciate the five stars! Thank you for rating Mrs Stone Store and have a great day.
Great quality at an acceptable price.
July 27, 2022
Reply from Mrs Stone Store
We appreciate your kind feedback of Mrs Stone Store and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
Reply from Mrs Stone Store
We appreciate your kind feedback of Mrs Stone Store and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
Stick to ordering online
Placed the order online and the stone arrived as expected very happy with the product.
I did have a query about ordering extra adhesive and called. I was advised to order online, rather than over the phone. The person I spoke to was ignorant and rude and clearly didn’t want to speak with me which was disappointing. Stick to using the online option.
July 20, 2022
Reply from Mrs Stone Store
Good morning,
Thank you for your review.
Sorry to hear that you felt the service over the phone was disappointing. Due to the nature of the product we do like to point all customers in the direction of using the website for all orders. This is to help alleviate any discrepancies that can occur when taking details over the phone.
Please accept our apologies but we are very pleased you are happy with the product.
Many thanks,
Mrs Stone Store Team
Reply from Mrs Stone Store
We appreciate your kind feedback of Mrs Stone Store and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
Mrs Stone Store is very good
Mrs Stone Store is very good. They help with measuring tips and provide useful information. Well designed site andgreat prices. The site gives you confidence in their products and services. Very willi g to help you i any way.
July 17, 2022
Reply from Mrs Stone Store
We appreciate your kind feedback of Mrs Stone Store and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
fast efficient reliable
July 10, 2022
Reply from Mrs Stone Store
Thank you so much for your review of Mrs Stone Store! We truly appreciate the feedback and hope to hear from you again.
Had exactly what I needed
Had exactly what I needed, easy collection process, great product at competitive price.
July 8, 2022
Reply from Mrs Stone Store
We appreciate your kind feedback of Mrs Stone Store and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
Lovely tiles great service
July 5, 2022
Reply from Mrs Stone Store
Thank you so much for your review of Mrs Stone Store! We truly appreciate the feedback and hope to hear from you again
Beautiful slab
Beautiful slab. Delivered on a pallet. The driver was very polite to me and helped moved to a space I could handle easily. Really delighted with the whole experience of ordering through to delivery. 5 Stars.
July 4, 2022
Reply from Mrs Stone Store
We appreciate your kind feedback of Mrs Stone Store and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
Sample never arrived
Ordered tile sample on the 22nd of June. As of 4th July, it has not arrived with no communication as to if or when it might
July 4, 2022
Reply from Mrs Stone Store
Hello,
Sorry to see you are unhappy. I can confirm that the tile was sent via Royal Mail on 22nd June, the same day it was requested. Unfortunately we do not have any tracking information from Royal Mail so we do not know it hasn't been delivered until we hear from the customer.
It is very disappointing to see you have not received it, as I specifically spoke to the Warehouse Manager about your sample. I asked him to send 1 full piece so that you could get a true reflection of the product as it is still a fairly new product to us.
We make follow up calls 10 working days after samples have been despatched to hopefully allow sufficient time for delivery and for the customer to view the product. So we would have been contacting you mid week this week to discuss your sample. We have found if we contact customers sooner they have not always received them or had chance to look at the sample.
If you wish to still have the sample, please contact our sales team and we will get the service upgraded to Next Day via courier.
Please accept our sincere apologies for any inconvenience caused.
Kindest regards,
The Mrs Stone Store Team
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