Mrs Bow Tie Reviews 88

Excellent products that are great for all occasions whether formal or casual and going for matching dog bow ties is an absolute must! Always a happy repeat customer as the service matches the quality of their stock.

I spent a long time looking for ties & pocket squares for the Groom & groomsmen to match our tropical wedding theme, I was a little hesitant at purchasing from Mrs Bow Tie as it was quite pricey but I'm so glad I did. I had a couple of problems with the website but their Customer Service team were super helpful & quick at responding. The quality of the ties and pocket squares are exceptional, they were well packaged and received in good time. I would definitely recommend!

happy with the product & good customer service, I would buy again from them in the future!

An excellent company with which to do business. Swift and helpful responses to questions and speedy delivery. A refreshingly 'can do' attitude. An impressive range of products. Prices fair and quality of products very good.

The quality of the product is exceptional and the customer service is unmatched. The bowtie and matching pocket square really made my wedding outfit pop!

I have worn Bow Ties for many years. In industry ties can be dangerous, they dangle. I was delighted with the ties I bought from Mrs. Bow Tie & 'the Special' they made for me in Ukraine colours. I wear them in preference to regular ties because they are individual and 'self-tie' are never the same twice. The grand-children are delighted when I wear one.

I ordered a pocket square and matching tie. The colour and style was perfect. Sadly I was sent a pocket square no larger than 1inch by 1inch stapled to some cardboard for £15.00. Absolutely astounding and clearly daylight robbery! I hope they honour a refund!

Ordered 6 bow ties for my wedding day in January 2022. Delivery was quick, quality was excellent and all in all couldn't fault the order/service in anyway.

Would certainly recommend them.

Asked for a custom order of a large bow tie, which is no longer made as standard. Received a very prompt reply and link to pay. Item was made quickly and shipped just before Christmas, arriving just afterwards - very quick turnaround despite the late request from me. This is the 4th Bow tie I've got from there and my husband loves them

I was looking for a pocket square for my husband, and tentatively put one in my shopping basket. After seeing the price of p&p I decided not to proceed, however somehow (and totally illegally and against uk data protection laws) I have since received emails to both my registered email addresses and a text to my mobile asking me to proceed with my order. This is without having ever shopped with this company. This is highly unethical and illegal practice and I will be reporting them the UK Information Commissioners Office.

The products seem to be good quality but unfortunately the customer service lets them down. I returned two items and haven't received a refund for either. I've emailed twice (the first email sent over two weeks ago) and have been ignored. I'm starting to feel like I won't be getting my money back.

Hi,

I ordered two ties and pockets squares, totalising £500 for each, therefore £100.

Sadly the material is not great on either, and I wouldn’t recommend purchasing if looking for great material, and for the fact speed on delivery.

Their return policy isn’t great either, only 14 days from receipt of product and not easy to find when you received the product.

I did like the floral one and the fact it is British, also speed of customer service response is good, but the product and their delivery times, return policy let’s it down. Would’ve given a 1 star but opted for 2

Overall would not recommend.

Amazing!! Have had lots of various bow ties, ties and pocket squares and love them all. Such great quality, and the best customer service. On a few occasions I have left things very lat minute and they are always super helpful in getting the order out in time for the event!

Needed 4 bow ties for my wedding yesterday and Chris from the support team at MBT has gone above and beyond throughout the buying experience.

From receiving a reply to the initial order of 4 different styles and colours of bow ties asking about my day, explaining that their ties are made bespoke so would I be happy with swatches instead for trying on, everything has been smooth running and I received everything in good time.

Even returning the goods was easy and I had my return approved and refunded within a matter of a few days.

The bow ties looked fantastic on my wedding day, everyone was commenting on how great they looked. The quality of the fabric is brilliant, and I’ll definitely be shopping with MBT again in the future

Timing was was very tight on receiving a tie for my daughter’s wedding. I emailed Mrs Bow Tie to ask whether they could ‘hurry’ delivery which they did. I received the tie ( which was beautiful) in time! Thank you

The ties and pocket squares are absolutely beautiful and the fabric is lovely. Even better than the product is the fantastic customer service, the team are very responsive to emails and ensured that my order was rushed for me to receive in time for my wedding - despite it being my fault for leaving it so late! Couldn’t recommend the company enough

Bought wonderful dog collar and lead, three masks and two ties. All came quickly and in great stylish packaging - perfect as two items are to be given as gifts! The packaging is cardboard too so good for recycling.

The quality of the products is really good - masks are a good fit, ties are superb quality fabric and look hand finished. Our pooch looks great in her new attire!

Proud to support young British company and will certainly be buying again!

EDIT: This review is purely based on the customer service, responses from them and lack of help - the rest is for clarity around the situation.

Hugely disappointed by the appalling customer service that Mrs Bow Tie offer.

Before I go any further, I have no doubt that MBT will come on here and dispute whatever I say, as they seem to do that with every review, however please do read on if you are considering buying from them. Everything mentioned below is recorded via email.

I placed an order on their website that amounted to £69.69, according to their website "Standard Delivery is free when you spend over £30.00" (quoted from their website), however when going through to check out there is a free option of "no rush" delivery and then you must pay for standard delivery.

Upon contacting MBT, they told me that what I said was incorrect and in fact they were within their rights to charge me for delivery (I do not disagree, however their website is inaccurate). As this was needed in a weeks time, I requested that what I had paid for standard delivery be upgraded to expedited as this wasn't an option on checkout even though their website states "Priority Delivery" is an option. After a bit of back and forth with MBT customer service rep saying I was wrong, they stopped replying.

Fast forward to the next day and they've just completely cancelled my order?! With no warning or apology email, the justification is "we did not have enough stock to fulfill your order", which seems convenient having just had a back and forth via email. They now will not reply to me whatsoever.

Overall, I would NEVER order from this company, awful customer service to not just myself but many many others it would seem. These bad reviews aren't a coincidence and MBT can only dispute so much before it becomes obvious that they need to look at themselves for the issue.

I have now ordered with another company and it is being delivered in two days. Many companies are more deserving of your money than this business who have a severe lack of customer service skills.

So disappointed by the terrible customer care from Mrs Bow Tie. I had previously purchased a lead and loved it so now purchased a new lead and collar. The collar is impossible to undo as the clasp is so stiff. Was happy to get item replaced except now penalised and have to pay for the return. Surely they should be responsible for this if their item is too stiff to undo and therefore not fit for purpose. Would never buy anything from them again. A simple sorry and no problem we will pay the £2.95 postage on the return would have gone a long way to rebuilding trust. This is simply not the way to conduct business. Shameful

Masks sizing inaccurate, customer service appalling(read other reviews on Trustpilot!)
Ordered 4 masks based on the sizing advertised for both myself and Hubby. We chose them because our current masks are either the same size (mine) or slightly smaller (Hubby). My current mask fits perfectly but the new mask (same sizing) is nowhere near what it should be. Hubby's new mask that should have been bigger based on advertised sizing, is actually smaller than his original mask. We very briefly tried on one mask each, left the 2nd masks sealed in their packaging. Customer support/service is appalling and will not take the unopened masks back, nor will they offer any type of refund. They state that terms & conditions do not take masks back - even unopened masks. If they fitted and were true to size I would have been happy with the quality but don't take the risk and waste your money - best part of £50 down the drain and now cautious of buying from elsewhere in case the same happens. Awful company!