Mrs Bow Tie Reviews 88

I have long been a fan of Mrs Bow Tie products, but I have to agree with other negative reviews that their customer service is shocking.
The nose wire in my face mask broke within a month (despite moderate use and appropriate care), allowing exhaled air to escape from the top of the mask. When I raised this with customer service I was told that the masks are still "perfectly usable without the additional nose strip" (demonstrably not true) and "therefore cannot be rendered 'not fit for purpose'" (presumably because they don't have a purpose). I was also lectured about the transmission of SARS-CoV-2, which was entertaining as I am about to complete a PhD in virology.
Perhaps even more concerning than this flagrant disregard for the quality of their products and customer experience, Mrs Bow Tie also knowingly withholds negative reviews of their products. I note that the mask in question still retains a five star rating (with five sold in the last 36 hours), despite my one star review, which will presumably never be posted.
I will not be shopping with Mrs Bow Tie again, and I suggest that you do not either. I, like many, would love to support British businesses in these difficult times - but the disgraceful attitude shown by Mrs Bow Tie while attempting to capitalise on the Covid-19 pandemic renders them "not fit for purpose".

Emailed three times for a return, as they delivered a wrong size. After two weeks, still no reply. Are they even reading their mails??? So unprofessional!!

Ordered 4 Doctor Who themed ties as a gift recently, the products themselves were of a high quality & very well made.
I have to say the service I received from a gentleman called Chris at Mrs Bow tie was simply outstanding.
Nothing was too much trouble for him & I always received prompt responses to my enquiries.
Small businesses such as this need supporting during these tough times & I really do recommend these guys.

Very poor customer service. Returned items and still not refunded 6 months later. The company advised to issue a chargeback via my credit card provider.

I ordered 4 masks on the 16th July costing £60 I have contacted the company numerous times as I still haven’t received my order and I have not received a reply either.

I chose this company as I wanted to support a British company during this time, how disappointing!

I have shopped with this retailer since 2014 and they have never failed to disappoint. Where I have requested exchanges I have received hassle free exchanges (free return), on one occasion I cancelled an order shortly after making it and they promptly refunded and cancelled the dispatch. All items I have received are of the highest quality and standard I could ever ask for, customer service staff are always understanding and professional, and it sincerely bothers me to see people leaving nasty reviews in light of a small independent business being overwhelmed by a spike in demand so high they could not have prepared for it.

Excellent company. I've bought some ties and pocket squares from them in the past and they were top quality. Recently bought some face masks: one "large", one "medium", and one "child" - they fit me, my wife and my daughter perfectly and a are the most comfortable masks we have tried so far. There was a slight delay with shipping the masks (due to very high demand), but I think that was completely understandable.

Ordered x2 face masks on the 16th July, i believe by this point the company had been inundated with customers purchasing masks. Cant believe the negative comments people are making. can't comment on customer service but i received my masks in just over 2 weeks , which for a small british company trying its best to keep afloat in unprecedented times i think is an excellent turn around . My 2 medium blue lace masks are of an excellent quality very well made , soft too touch fit snuggly over the nose and under chin, they are also breathable making them comfortable to wear in shops. Thank you Mrs Bow from a very satisfied customer.

*Updated for more clarity*

Shocking. Worst customer service I've ever had.

We made an order just before lockdown happened, (apparently a joint purchase doesn't give me the right to leave a review according to Mrs Now Tie) then they emailed us saying are we sure as lots of things have stopped. We were like, great! Our wedding has been postponed so that works out well.

My good experience with Mrs BowTie stopped there. A week later they "laid off" 50% of their staff, presumably customer care and anyone in accounts because our order placed on the 14/03/2020 wasn't refunded until 24/07/2020.

As you can see by the 11 months delay in responding to this review, customer service is not their strong point.

We chased constantly without hearing anything back. They didn't "deliberately ignore my many emails" (phone lines didn't do anything either) it was due to circumstances that I was ignored. Does that make my experience better? No. It was still a terrible experience. Their customer service is beyond poor. It took five months and an email to the CEO to get a refund, which is completely unacceptable.

*Update* it's nice to see that a year later they responded to my review, actually did look after their staff, and bent over backwards to not take any blame.

My wife bought me and the dog matching ties as a Christmas present and these actually are very nice. If you don't have any problems then the product is fine, but you have an issue customer care is a disaster.

This company has one of the worst returns / exchange policies. I will never buy from them again. I was told to submit a returns/exchange request. After one week, I was told that the request had not been accepted. I wanted a pre-tied bow tie and unfortunately ordered the wrong self-tie one.

I regret buying these items. The material also feels cheap - and I was 'robbed' of £64.00 and didn't even wear the two bow ties to the event I wanted to go to.

I never leave negative reviews for companies, but there was nothing positive about Mrs Bow Tie.

During the COVID-19 outbreak, their policy is “If you buy it. You can’t return it”. This is shocking to be honest. Everyone should be alerted to this.

I didn’t realise how “sketchy” their returns / exchange policies are. Had I looked at them prior to me placing my order, I would have most certainly not placed the order.

I regret buying these items, the material feels really fabricated & cheap - the clothes don’t look premium at all. For £40/top that’s pretty much expected.

I’m sorry I couldn’t leave a more positive review, unfortunately there was not a lot of things to be positive about.

During the COVID-19 outbreak, their policy is “If you buy it. You can’t return it”. Which is just shocking, to be completely honest.

If I could have, I would have returned these two T-shirt’s.

Unfortunately I won’t be buying from this company again. A shame, because the T-shirt designs were fairly quirky.

Over the last couple of years I've had some excellent, stylish products from this small company. The service has always been swift and the bow ties I have had always look smart. I've never had to use Customer Service so can't comment . I'm aware that in this current awful situation the company has had to close but once the world opens for business again I will be proud to continue supporting a local business.

Quality bow ties, pocket hankies and cummerbund. Nothing is too much trouble for the staff at Mrs Bow tie. I bought my first item 6 years ago, and I will keep going back. I left the latest purchase too late to order online, but they somehow managed to get my order out on a next day delivery after their cut-off time. Thank you all @ Mrs BT.

Have had the worst experience with customer service. Very patronising and management was no help. I ordered a tie that was very noticeably a lighter shade than was shown on website. After requesting a return and sending back (postage paid by me) I was refused a refund because "colour is a matter of opinion".

Have used Mrs Bow Tie several times now, always an easy process. Great designs and I'm sure that I'll be back in the future. The only thing that bothered me was the amount of packaging used for just one bow tie, however, it's easily recyclable due to it being cardboard. Have never had a problem with the company and I don't believe that I will have one in the future.

I ordered a pocket square for a wedding a month in advance, for two weeks the order sat at Heathrow - due to a screw up by Royal Mail,

I emailed Mrs. Bow Tie at night, had a response the next morning saying the will look into the issue with Royal Mail and had a second pocket square on its way to me to make sure I had it for the wedding - arrived a day or two later,

Great customer service

Would recommend wholeheartedly, really helpful and communicative and the bow ties, ties and pocket squares we received were gorgeous quality.

Mrs Bow Tie came highly recommended, however due to lack of material they sent me a pre-cut pocket square instead of a full handkerchief. Although they informed me via my account, I was not informed via email or telephone, and therefore I was not aware of the issue until the very last minute. This cause a massive issue with my planned wear for the evening.
After feeding this information back to Mrs Bow Tie, they gave me a full refund for the item, and have genuinely regained my trust and future business.
On top of great quality products, they also know how to treat their customers!
Very highly recommend!

I absolutely love the game of thrones bow ties, we are having all of them for our wedding next year for the groomsmen, including the lovely Baratheon one for the groom. Very nice wedding quality.

Great service and great products! You can tell all of their handmade collection is really handmade and looks beautiful. Also, they get delivered quite quickly!