Mrs Bow Tie Reviews 88

In only one sentence, I found my new bow ties supplier.

This company were fantastic from start to finish! I couldn't have asked for better quality items, or better customer service. Thank you so much, they were perfect! Will definitely be shopping with you again!

Mrs Bow Tie has a lovely website presented beautifully and the way the products are packaged is wonderful. On top of this there also seem to be some genuinely nice products available and they are a small UK business which I'm always up for supporting. Unfortunately for me, I ordered a pocket square, the quality of which I was disappointed with taking the above into account. Although I knew the item came pre-folded and attached to a piece of card, I expected it to be a whole pocket square, folded to shape and attached to some card. What arrived was essentially a tiny section of fabric attached to a piece of card. For me, this seemed massively overpriced as you can buy a plethora of beautiful 'actual' hand made pocket squares for similar prices elsewhere.

In addition, the colour also didn't go with the rest of my wedding suit so I decided to return the pocket square paying the return postage in the process. Sian, from Mrs Bow Tie responded informing me I couldn't receive a refund as the goods were damaged (unfortunately, a member of my family had folded the card the pocket square was attached to creating a fold mark). I considered this a little tight seeing as how this section would be cut off eventually and hidden in the pocket hence it would never be visible. This aside, I accepted this in the first instance and requested the goods be sent back to me seeing as how I had paid for the item. Sian refused to do this until I had paid to have it posted back at an extortionate cost of £3.99 (suddenly the cost of the original pocket square had increased somewhat as this would be the 3rd time I would now be paying postage on the same item). After a long series of email exchanges in what felt like trying to get blood out of a stone, the entire time Sian came across as having an extremely bad attitude and being borderline arrogant offering no help whatsoever. Eventually, she agreed to one of my many compromises of sending the item back to me minus the packaging 2nd class (why she could not have offered this service in the first instance will remain a mystery). No customer should have to fight this hard for an item they have already paid for!

Overall, regardless of all Mrs Bow Tie's good points, the customer service experience has left a bad taste in my mouth and it would prevent me from shopping there again or recommending it to other customers. There are lots of other independent businesses out there that deserve the custom. For me the customer should always come first and evidently Mrs Bow Tie's first priority is profit profit profit, or at least that's how I felt throughout this experience.

I purchased NINE bow ties for my groomsmen (that's over $300 plus shipping). When I received the order, it was not as I had anticipated, and returning has been an absolute nightmare. Since i live in the US, I paid $175 to return the package, and I'm still waiting on my refund because the company has been arguing with UPS about shipment for over a month. They've forced me to contact the UPS store multiple times and play middle man. As it stands, I'm out over $800 for some stupid bow ties. Go to brooks brothers or literally any other place on earth. Not worth the hassle or risk if you order is miss-handled.

Beautifully made bow tie arrived next day. Impossible to fault. Impeccable.

I placed an order on the 20th of May, it was shipped about an hour later, and I received it the next day. Free delivery. The bow tie itself is of high quality, and superb finish. You really will not find a better product in the price band, or many above it. It also comes in a cool little box with paper "hay" and a handwritten note of thanks. I think it is time to expand my bow tie collection!