Mr Teak Reviews 711

Excellent quality garden bench cover. Just the ticket!

Very happy with the product (garden bench). Less happy in delivery when, having taken the day off work I called to find it was going to be delayed another 4 days. This should not happen. they did apologise and sent a free table by way of apology.

shocking customer service
poor quality item
to clarify dog SAT on cushion. was not chewed. have photos to prove
cushion looked old stock was NOT waterproof and covering was brittle in places - definitely not new stock

Excellent product and price, carefully delivered and easy to assemble for anyone who has ever dealt with a Lego kit! Follow the instructions carefully and it's easy. Only tools needed are a Philips screwdriver and a suitable mallet.
VERY pleased with our new bench.

The bench is lovely and the delivery fine, but the after sales is pretty poor. We were one dowel short (not our fault). I wrote twice asking for another dowel to complete the job, but got no reply.
UPDATE: dowel received and apology too. Many thanks!

Quality product at a lower price than competitors. Delivered promptly

Great quality bench, really easy to assemble and very solid and sturdy piece. Very satisfied!

We have been very pleased with our purchase. It was delivered on time and was exactly as described.

Can't remember the ladies name who i dealt with but she was wonderful, very helpful and caring too. I ordered a bench in June and I waited ages so I called for the 3rd time and was told by the same lovely lady it wasn't in the 4 carriers thst were delivered so I chose another one and was given a complimentary cover which was a lovely gesture and this one arrived super quick. Beautiful bench would definitely shop with Mr Teak again. Sorry I have forgotten the lady's name but im sure if you checked your call log you would know who it was. Thanks again to all

Garden furniture was delivered fully assembled. The double chair and table affixed together is well made and looks beautiful.
Only downside with company was delivery date. We booked early in April for a June delivery. Finally arrived in August and we had to do the chasing to find out where our furniture was.

I bought 2 Bleinheim water stained armchairs which were reduced. I had been looking for a couple of wooden armchairs for the garden and the reduced price was very good so I thought I would take a chance, I’m so glad I did.
I tried and failed to put one of them together but it was me not the chair (!) as a friend managed to assemble them both in under 30 minutes.
They look good (the water staining is minimal) and even came with a green seat cushion which isn’t mentioned in the description.
So thank you Mr Teak 😊

Good product and very satisfied with it.

Delivery was much later than expected. Ordered in March for delivery in June but ended up ready for delivery at end of July due to shipping problems.

However, although I guess I knew it was being delivered on a pallet, I had no idea how big the pallet would be. It was a kerbside delivery and the pallet was too big to go through my oversized garden gate. It was also about two metres high. My neighbour thought I had ordered a gallows.

The morale of the story is watch the Mr Teak video and be prepared to dismantle a very large pallet and dispose of it but I didn't think this was reasonable for a domestic delivery.

Good quality product but important part instructions left out so if followed as per printed sheet, it is possible to fit the side panels wrong way-they are not symmetric. This then requires careful drilling of the dowel

Very poor customer service when you have a problem with one of the chairs!

Great service. Cushion arrived very quickly, well packaged and is as described.

Easy to order. Responded straight away. Kept up to date with delivery date and instructions.

The delivery was initially delayed and when I called I was told I had gotten the delivery date incorrect, later during the call it was confirmed that in fact I was correct and the delivery would now be the next day. The reason for the delay was that it had not been scanned at the depot . it did not arrive on the Thursday but in fact it was the following Monday. Any comments?

The product is fine but it took me a month to get a delivery date. No updates on progress given after ordering, I had to chase by phone several times.