Mr Teak Reviews 711

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their impressive craftsmanship and durability. Many found the items easy to assemble, with well-thought-out designs and accurate manufacturing. The service received from the company is frequently highlighted as excellent and friendly, with many appreciating the helpfulness and responsiveness of the staff. However, some customers experienced issues with delivery and order fulfillment. A number of people reported significant delays in receiving their orders, with some waiting weeks or even months beyond the initial estimated delivery times. There were also instances of damaged items upon arrival, missing parts, or incorrect orders being delivered. Some reviewers also noted a lack of communication regarding these delays and issues.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are delighted with the quality, describing... See more

Quality

Customers consistently note positive experiences with quality, praising products for being beautifully made,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers praise prompt and quick delivery, with... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process easy and... See more

Service

People report ambiguous experiences with service. While some customers praise the excellent and friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quality of product was impressive, although the table came without any fixings. The apparatus that helps insert the two extra table leaves were both broken. One I knew about the other was a surprise.... See more

Rated 4 out of 5 stars

Good things: - our Lutyens bench+coffee table is now assembled and is a handsome set - the service team was able to send bits and pieces to remedy assembly issues - good video to guide assem... See more

Rated 4 out of 5 stars

Can't remember the ladies name who i dealt with but she was wonderful, very helpful and caring too. I ordered a bench in June and I waited ages so I called for the 3rd time and was told by the same lo... See more

Company replied

Rated 4 out of 5 stars

Garden furniture was delivered fully assembled. The double chair and table affixed together is well made and looks beautiful. Only downside with company was delivery date. We booked early in April f... See more

Company replied


Company details

  1. Garden Furniture Shop

Written by the company

Mr Teak is a family-run business, established in 2000. We are passionate about transforming your outdoor living spaces into luxurious, inviting retreats. As a leading online retailer of high-quality teak garden furniture, we take pride in offering an extensive range of handcrafted, sustainable teak wood sets that elevates your outdoor experiences.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

711 reviews

5-star
4-star
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1-star

Replied to 8% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great product and quality

Since receiving the Lutyens bench, I have applied two coats of Osmo Clear Oil to preserve the teak finish and the result is excellent. Though expensive it certainly enhances the overall finish.

September 17, 2025
Rated 5 out of 5 stars

All good

All good . I’m really pleased with the quality of my bench and the cushion. It’s safely stored for now in the garage seems a shame to use it .

September 22, 2025
Rated 4 out of 5 stars

Worth waiting for!

Quality of product was impressive, although the table came without any fixings. The apparatus that helps insert the two extra table leaves were both broken. One I knew about the other was a surprise. Nevertheless, the leaves can get inserted manually. There was a substantial discount and the item came verycwell packed on a pallet.

September 12, 2025
Rated 5 out of 5 stars

Outdoor furniture cover

Outdoor furniture cover was delivered on time and is as described. The cover seems well made and fully waterproof, even comes with it's own bag.
Will have to see the longevity of it, but would recommend.

September 8, 2025
Rated 5 out of 5 stars

Excellent, construction assembly.

Product was delivered as promised.
Packing was excellent
Very easy to assemble and everything fitted perfectly only 4 small screws and two bolts required rest joined using dowels
Quality very good.
Allen key (not suppled) is required
No advice on finishing or clear instructions if dowels should be screwed.
Excellent product assembly well thought out and easy due in part to accurate manufacture. A little more instruction could be provided on minor matters
such as fitting and finishing dowels and final surface treatment.

September 4, 2025
Rated 5 out of 5 stars

Great Quality Garden Furniture

After loving the quality of the Luytchens bench I got from you and seeing the matching table had reduction of £70 I ordered it.
It was delivered within couple of days & I love it. I recommend it to a friend & she ordered one.

September 8, 2025
Rated 4 out of 5 stars

The extra thick benches are amazing ly…

The extra thick benches are amazing ly good quality.
But,
The instructions are not quite detailed enough as I got the seat part back to front as there was no indication which way it went?

On opening the box the smell of mould was strong and a feeling of dismay when I saw mould on both benches.
On phoning Mr Teak I was advised to wash with soapy water and it did clear most of it up. Would have been nice to possibly expect it and what to do if found?

I have now oiled them and they look amazing👍

September 9, 2025
Rated 1 out of 5 stars

I waited 2 months for my delivery and…

I waited 2 months for my delivery and not once did I receive an email letting me know there was a delay. When I ordered my bench the website stated delivery end of July. I took delivery 13 September! I had to email constantly chasing my order and enquire about delivery, everytime I enquired I was told the container had been delayed. Good customer care is keeping a customer informed of delays of products, not the customer having to chase constantly.

September 4, 2025

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