Mr Teak Reviews 711

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their impressive craftsmanship and durability. Many found the items easy to assemble, with well-thought-out designs and accurate manufacturing. The service received from the company is frequently highlighted as excellent and friendly, with many appreciating the helpfulness and responsiveness of the staff. However, some customers experienced issues with delivery and order fulfillment. A number of people reported significant delays in receiving their orders, with some waiting weeks or even months beyond the initial estimated delivery times. There were also instances of damaged items upon arrival, missing parts, or incorrect orders being delivered. Some reviewers also noted a lack of communication regarding these delays and issues.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are delighted with the quality, describing... See more

Quality

Customers consistently note positive experiences with quality, praising products for being beautifully made,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers praise prompt and quick delivery, with... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process easy and... See more

Service

People report ambiguous experiences with service. While some customers praise the excellent and friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quality of product was impressive, although the table came without any fixings. The apparatus that helps insert the two extra table leaves were both broken. One I knew about the other was a surprise.... See more

Rated 4 out of 5 stars

Good things: - our Lutyens bench+coffee table is now assembled and is a handsome set - the service team was able to send bits and pieces to remedy assembly issues - good video to guide assem... See more

Rated 4 out of 5 stars

Can't remember the ladies name who i dealt with but she was wonderful, very helpful and caring too. I ordered a bench in June and I waited ages so I called for the 3rd time and was told by the same lo... See more

Company replied

Rated 4 out of 5 stars

Garden furniture was delivered fully assembled. The double chair and table affixed together is well made and looks beautiful. Only downside with company was delivery date. We booked early in April f... See more

Company replied


Company details

  1. Garden Furniture Shop

Written by the company

Mr Teak is a family-run business, established in 2000. We are passionate about transforming your outdoor living spaces into luxurious, inviting retreats. As a leading online retailer of high-quality teak garden furniture, we take pride in offering an extensive range of handcrafted, sustainable teak wood sets that elevates your outdoor experiences.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

711 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Limited help to resolve issues post delivery

Everything was great up until I received to odd chairs and a table that had a lazy Susan built in that didn’t turn even after applying WD 40 on more than 1 occasion.
Contacted customer service said that they are handmade chairs so won’t be exactly the same but they are constructed differently so look odd, the lazy Susan I was told to apart with WD 40 which I had done already and didn’t work still.
They did offer to replace but had to be sent back with all the original packaging with was a construction of 2 pallets and numerous wooden supports for transport so didn’t have the room to store all of that.
Still trying to resolve have asked for a replacement lazy Susan mechanism so I can replace that but had no reply.
Had an offer of a table cover instead but only want matching chairs and a working table!

November 25, 2025
Rated 5 out of 5 stars

Super experience

I had super customer service from this company. I ordered two planters on 30/11/25. I accidentally left out part of my address on the order but the company noticed this within a few minutes and emailed me for clarification. The items were then delivered at 11am the following day, 25 hours later ! I was really happy with the quality and price as well. Will use again !

October 30, 2025
Unprompted review
Rated 3 out of 5 stars

Good product, well packed but delivery time could have been better

Our delivery arrived at 7.20 am, having a message at 7am to say to expect delivery. This is way to early in my opinion. I understand with pallet delivery there will be issues in unpacking and taking the bench through the house. Fortunately a neighbour came to my assistance. The pallet was well packed, prtecting the bench but now we have the issue of getting rid of it. Bench looks to be really good but as we've had consistent rain I haven't been able to Inspect fully and completely unpack

October 15, 2025
Rated 5 out of 5 stars

Good quality, straightforward to assemble

Seems a good qualiity bench, made of substantial pieces of teak. The labelling with letters of the joints connecting each piece made assembly clear. The bench has been out on the patio all summer and remains solid.

April 16, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look