Great ring solid and beautiful!! Used it to propose and she loved it!!! Everyone thinks it was way more expensive than it really was ! Few minor inconveniences out of MS BLUES control but they made it... See more
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See what reviewers are saying
I've had to communicate regularly with them and they've been amazing. I have a very important deadline and they've done everything they can to expedite the process. If it's something you need quickl... See more
I’ve tried to contact customer service three times and have heard nothing back at all. I’m very disappointed. So as of right now, they satisfaction guarantee doesn’t have any value because they won’t... See more
I was super happy when I received my earrings that I ordered. I did not expect to receive such a beautiful high quality piece for the price I paid. The earing was much bigger than the actual picture... See more
Company details
Written by the company
Diamonds with A Promise Celebrating life's milestones with timeless craftsmanship, meaningful connections, and lasting impact.
Contact info
3422 Old Capitol Trl, Ste 348, 19808, Wilmington , United States
- +1(213)3974916
- service@msblue.com
- msblue.com
3.2
Average
147 reviews
Replied to 30% of negative reviews
Typically replies within 48 hours
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Stone is foggy/looks plastic
I don’t like the ring, the quality of the stone is subpar and looks like plastic. I’m especially bummed bc compared to another ring I got from here and loved, the quality has gone downhill. This ring also doesn’t sit right on my bands so there’s a big gap between rings and I got the smallest carat. I’ve messaged with customer service several times and they won’t provide the address for my return and I feel like I’m getting the run around. Very frustrated and disappointed with the entire experience.
June 9, 2024
Unprompted review
Reply from MSBLUE Jewelry
Dear Kim,
We are truly sorry to hear that your recent experience did not meet your expectations. We understand your disappointment with the ring’s quality, and we sincerely apologize for the gap between the rings and the frustration caused by the stone’s appearance. It’s always our goal to provide exceptional products and service, and we regret that we didn’t deliver on that this time.
Regarding the return issue, we are very sorry for the lack of clear communication. This is not the level of service we strive to provide, and we will address this immediately. Please contact us at service@msblue.com, and we will prioritize providing you with the return address and assisting you with the process.
We truly appreciate your feedback, and we are committed to making this right for you. Thank you for your patience, and we hope to restore your trust in our brand.
Best regards,
MSBLUE Customer Service Team
Received in a timely manner
Received in a timely manner
Ring is gorgeous
I didn’t receive my certificate but I emailed and they are sending it to me
Definitely recommend
June 10, 2024
Unprompted review
I was super hI was super happy when I received my earrings that I ordered. I did not expect to receive such a beautiful high quality piece for the price I paid. The earing was much bigger than the act
I was super happy when I received my earrings that I ordered. I did not expect to receive such a beautiful high quality piece for the price I paid.
The earing was much bigger than the actual picture on the website. I really got my money's worth on this purchase. Looking forward in conducting business again.
June 11, 2024
Unprompted review
MSBLUE FALSE Advertisement!
I was interested in purchasing a bracelet that showed 1 price and then another price for over $100 more after I added to my shopping cart. I reached out to MSBLUE Jewelry customer service and they were not willing to honor the advertised price shown on their website. They called it a glitch and was not willing to honor price. This is misleading and false advertisement!
June 10, 2024
Unprompted review
Reply from MSBLUE Jewelry
Dear Troy,
We sincerely apologize for the frustration and confusion you’ve experienced regarding the pricing discrepancy. We understand how disappointing it must have been to see one price advertised, only for it to change during checkout.
What you encountered was indeed a technical issue, and we deeply regret any inconvenience this caused. It is never our intention to mislead our customers, and we take this matter seriously. While we are unable to honor the incorrect price due to the nature of the glitch, we are actively working to prevent this from happening in the future.
Please reach out to us at service@msblue.com if you’d like us to assist in any way, whether it’s with finding an alternative product or addressing any other concerns. Your feedback is incredibly valuable, and we are committed to improving our service.
We apologize again for the inconvenience, and we appreciate your understanding.
Best regards,
MSBLUE Customer Service Team
It looks like I have lost my ring
It looks like I have lost my ring. I’ve been in contact with the costumer service and a very sweet lady named “Cissy” was always very helpful. You have made sure that I get my replies on time and I’m panicking already that I lost the ring. I appreciate all the support from your team. I would really appreciate again if you can track down my ring as soon as possible and send my replacement as it’s gonna be my wedding band and I can’t wait to wear it. Thanks Cissy for all your hardwork.
June 7, 2024
Unprompted review
The communication was kind of…
The communication was kind of everywhere, and it said I would be here between May 27th and May 30th and it is. Now past my wedding and still haven’t received my package. And it took longer than it told me on the website
June 2, 2024
Unprompted review
Everything was great I have nothing bad…
Everything was great I have nothing bad to say the ring I ordered is beautiful and well designed will Definitely be ordering from you again thank you.🙏
June 1, 2024
Unprompted review
I still haven’t received my order
I still haven’t received my order. So I give your company a a negative review
May 30, 2024
Unprompted review
Reply from MSBLUE Jewelry
Dear Walter Boyd,
Thank you for reaching out, and we sincerely apologize for any confusion regarding the delivery of your order. After reviewing our records, we can confirm that your order was delivered on May 30, 2024.
Please don’t hesitate to contact us at service@msblue.com if you have any further questions or concerns, and we will be happy to assist you.
Thank you for your understanding, and we appreciate your patience.
Best regards,
MSBLUE Customer Service Team
I was very skeptical of this website…
I was very skeptical of this website and buying a ring from a site I’d never heard of but the craftsmanship, quality, and price is absolutely amazing. I’m so satisfied with the ring and customer service. Thank you so much!
May 21, 2024
Unprompted review
AMAZING!
My boyfriend now fiancé & I have been looking on several different websites trying to find a unique ring & MS Blue knocked it out of the park! I have gotten so many compliments in the last week! It’s amazing & I love it!
May 15, 2024
Unprompted review
Do not order from this company
I ordered what I though were a medium to large size white gold hoops with lab grown diamonds. The picture on the website made each Diamond to like approx a quarter of a carat and there were 6 or 6 diamonds in each hoop. Earrings arrivesd, The hoops were the size of my pinly nail and the diamonds were practically invisible. I contacted customer. They refused to provide a refund as they claimed they were custom ordered. Seriously? When I told them how misleading the photos were they refused to contact me. So now For $500 I am the proud owner of a pair of earring suitable for a 2 year old!
They are unfair, misleading and unreasonable.
Stay away!
May 18, 2024
Unprompted review
Reply from MSBLUE Jewelry
Dear Rona,
We sincerely apologize for the disappointment and frustration you’ve experienced with your recent purchase. We understand how important it is for product descriptions and images to accurately reflect what is being sold, and we regret that your earrings did not meet your expectations in terms of size and appearance.
Regarding the return, we do offer a 30-day return policy, but custom items—such as those made to specific specifications—are non-returnable as per our policy. However, we do take your feedback seriously and will review our product listings and images to ensure they are clearer moving forward.
We are truly sorry for the inconvenience this has caused, and we’d like to discuss this further with you to reach a resolution. Please contact us directly at service@msblue.com, and we will work to make this right.
Thank you for your feedback, and we hope to have the chance to restore your trust in our brand.
Best regards,
MSBLUE Customer Service Team
This is such a beautiful ring
This is such a beautiful ring. I was shocked by the quality, it's more amazing than I expected. I will definitely be purchasing more items.
May 20, 2024
Unprompted review
Please don’t waste ur money like I did
Please do not order from this company. The product pictures are misleading. I admit you get what you pay for. I was very disappointed with the thickness of my ring. Customer service said they would send me a new ring that was thicker. But didn’t explain they wanted me to return the old ring. Even though their website says they don’t return “ Custom” items. And it’s shady to call engraved items custom anyways.
Unlike other jewelry companies, I can’t find the owner online. Shipped from China when I told him I felt misled. they told me personally “we have branches globally, including in Singapore, Thailand, and Hong Kong.” Still sidestepping They shipped from China.
I ended up buying a second ring elsewhere. Extremely disappointed
May 17, 2024
Unprompted review
Reply from MSBLUE Jewelry
Dear Nikki,
We sincerely apologize for the dissatisfaction you’ve experienced with your recent purchase. We understand that you feel the product did not meet your expectations, especially regarding the ring’s thickness, and we deeply regret that the overall experience has been frustrating for you.
While we aim to provide clear and accurate product details, we will take your feedback into consideration and review the presentation of our product descriptions and images. Regarding the return process, we understand the confusion and would like to clarify that custom items, such as engraved pieces, are not typically returnable as per our policy, but we are always willing to help resolve any concerns where possible.
We truly regret the way you felt about our response, and we are committed to improving both our products and customer service. Please feel free to contact us directly at service@msblue.com, and we will gladly address your concerns in more detail.
We appreciate your feedback and hope to have the opportunity to restore your trust in our brand.
Best regards,
MSBLUE Customer Service Team
my ring
Although it seemed like it took forever to receive my ring......it is absolutely stunning! I would take this over real diamonds any day! The workmanship is impeccable and the clarity of the stones is perfect! No one would ever know it wasn't real diamonds! I ordered on 4/27/24 and received on 5/16/24.
April 27, 2024
Unprompted review
Great communication regarding delivery.
Great communication regarding delivery.
May 16, 2024
Unprompted review
Ring is beautiful
Ring is beautiful. Shipping was a little long, but ring was engraved and came from the US, so can’t really complain. Super happy with my purchase!!
May 15, 2024
Unprompted review
Horrible experience
I placed an order for earrings on April 25, 2024. It’s May 14th and I have not received my order! However, I received this survey to rate the earrings! This has been a terrible experience!
May 14, 2024
Unprompted review
Reply from MSBLUE Jewelry
Dear Angela,
We deeply apologize for the frustration and inconvenience you’ve experienced with the delay in receiving your earrings. We understand how important it is to receive your order on time, and we truly regret that this has not been the case for you.
It’s disappointing to hear that you received a survey before your order had even arrived. This is certainly not the experience we want our customers to have, and we will address this internally to prevent similar situations in the future.
Please reach out to us directly at service@msblue.com with your order details, and we will make sure to assist you further.
Thank you for your patience, and we hope to restore your trust in our brand.
Best regards,
MSBLUE Customer Service Team
The rings from this company are a bit…
The rings from this company are a bit more expensive than the rings I bought on Amazon, but when compared together, the quality is really good and exquisite.
April 24, 2024
Reply from MSBLUE Jewelry
Dear Derek,
We are truly sorry to hear about your dissatisfaction with your recent experience. We want to clarify that MSBLUE is committed to providing excellent customer service, and we take customer feedback seriously. If there has been an issue with your refund, we sincerely apologize and would like to resolve it as soon as possible.
We encourage you to reach out to us directly at service@msblue.com with your order details, so we can investigate the matter further and assist you in processing your refund.
Thank you for your feedback, and we hope to resolve this matter to your satisfaction.
Best regards,
MSBLUE Customer Service Team
They are refusing to give me a refund…
They are refusing to give me a refund on something I did not receive !!!!!
April 27, 2024
Unprompted review
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